Sascron Car Supermarket Reviews 2,623

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional yet unpushy approach, making the car buying experience smooth and stress-free. Many people highlight the excellent user experience, noting that the process was straightforward and efficient from start to finish. However, some people were dissatisfied with the service and product quality, reporting issues such as cars not being ready for sale, missing items like navigation cards or spare keys, and mechanical problems shortly after purchase. A few customers also mentioned negative experiences with customer service after the sale, citing a lack of responsiveness or difficulty resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

People report ambiguous experiences with service. Many customers express dissatisfaction, citing issues like... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers express satisfaction with their new... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and... See more

User experience

Consumers generally report a positive user experience, highlighting the professional, helpful, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had 2 visits to Sascrons, first helped by Simon and then by Steve. Both were very patient, knowledgeable and not pushy, and offered us some useful insights on our test drives. Going back to collect... See more

Company replied

Rated 5 out of 5 stars

Friendly reception staff and great sales team. Simon was really helpful and able to answer all our questions. Good test drive route & a clear explanation of what the additional £200 charge to prep th... See more

Rated 5 out of 5 stars

Simon Williams dealt with our car purchase today. We had such a kerfuffle of a sale but Simon was very professional throughout and explained everything in plain English that we could understand. His... See more

Rated 5 out of 5 stars

Just picked up my new car from Steven, what a Fantastic experience from a lovely guy, was very very helpful, we took the finance package and 5 year warranty for peace of mind, thanks Steve and everyon... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Situated on the Hampshire/Berkshire border, you’ll find Sascron Car Supermarket. We are a family run dealership with over 500 cars in stock at our state of the art indoor showroom in Aldermaston. We stock a wide variety of makes and models so you can be sure to find the perfect car to suit your needs at Sascron. Our dedicated team have experience dating back to the 1990s and are on hand to assist you with every step of the buying journey. We believe in reliability, quality and honesty and strive you ensure that each of our customers has the best service possible. Our vehicles are routinely price checked against the UK used car market to ensure our prices are as competitive as possible. So why pay main dealer prices? Come to the largest used car supermarket in the home counties!


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful, thanks Steve!

Helpful, supportive and reassuring.
Felt looked after through the whole process.

Would recommend!

July 23, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Wood

We are pleased to hear that Steve was able to assist and that you were happy with the service.

Thank you for choosing us!

Enjoy your car.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Fantastic Service from Simon

I recently bought a SEAT Leon and had the absolute pleasure of dealing with Simon throughout the process. From start to finish, he was incredibly helpful, friendly, and professional. He took the time to walk us through every step, answered all our questions clearly, and made the whole experience smooth and stress-free.

Simon’s knowledge and genuine approach really stood out – he wasn’t pushy at all, just focused on making sure we felt confident and informed in our decision. It’s clear he truly cares about his customers and goes the extra mile to ensure a positive experience.

I couldn’t recommend Simon enough!
If you're looking to buy a car and want someone honest, approachable, and supportive, ask for Simon!

July 19, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Humza

Thank you for your kind words.

Simon has been with the business for several years and brings a wealth of experience.

We are pleased he was able to assist you in purchasing your new car.

We greatly appreciate your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Isaac was extremely helpful and…

Isaac was extremely helpful and accommodating. He is very knowledgeable about the cars at the dealership. He patiently took the time to assist me with a number of other items related to the purchase of the car. I would highly recommend this dealership.

July 19, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Daniel

Thank you for your positive feedback.

We will ensure that Isaac is informed of your kind words.

We greatly appreciate your business.

Do take care.

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Marcus was a great help

Marcus was a great help, so friendly and informative. Made the whole experience easy.
Not a car person so he answered all my questions and I am very satisfied with my purchase

July 17, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ellen

We are pleased you are happy with your new car.

Thank you for your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

I love Marcus’ appearance

I love Marcus’ appearance, he talks professionally and he makes work easier. Marcus is the one.

July 17, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear James

Marcus is rather dapper, and don't we know we know it! We try not to mention it as it then draws attention to ourselves!

We greatly appreciate your business. Thank you for choosing us.

Do take care.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Great Dealership

Bought a 4 year old Renault Clio for my son from Marcus, who was lovely! Not pushy at all, just really knowledgeable and polite and he really took care of us.

Car was immaculate, and they serviced, MOT'd and valeted it before collection 2 days later. I'd definitely buy from them again.

July 13, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Anne Marie

We appreciate your kind words..

Thank you for your business, we hope your son is enjoying his new car.

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Brilliant service

Brilliant service, saw a car i loved but monthly payments were a bit out of reach, Kai was very helpful and friendly. He worked with me and managed to get the monthly figure to a place I could work with. Very happy with the car, the service here and it was all seamless.

July 16, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Plunton

Thank you for your review.

We are pleased that Kai was able to assist.

Thank you form your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

I had a great experience from Steve at…

I had a great experience from Steve at sascron.

From the initial call to picking the car up and everything in between .

Would deffo recommend 5 ******

July 8, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Khalil

Thank you for your lovely review, we appreciate your business and your kind words.

We hope you are enjoying your new car.

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Thanks

Thanks, Barry—that’s helpful context! Here’s a revised version of the review that reflects that you came in with a clear idea of what you were after, while still highlighting their great service:

---

⭐️⭐️⭐️⭐️⭐️
I visited the dealership already knowing which car I wanted, Steve and the team made the entire experience straightforward and pleasant. They were attentive without being pushy, and took the time to walk me through the options with patience and care. I especially appreciated their flexibility around timing and logistics, which made the whole process much easier.

Everything was handled professionally. I’d definitely recommend them to others looking for a relaxed and efficient car buying experience.

July 5, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Higgins

Thank you so much for your feedback, it is greatly appreciated.

Do take care.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Helpful, clear, unpressured service

I bought my car from Sascron recently, dealing with Simon. From the first contact Simon was extremely helpful and knowledgeable. I visited the showroom twice, once to test drive the car and once to collect it and he was very easy to deal with on both occasions. He never made me feel pressured, explained everything clearly and answered all my questions. He made me feel very confident in my decisions.

July 9, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ms Hickey

Your kind words are greatly appreciated. We will ensure Simon is updated.

We appreciate your business.

Do take care

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

KIA hybrid

I recently purchased my car from Sascron and had a great experience throughout. The sales (Simon) process was smooth and straightforward. I later brought the car in with a few concerns, and the customer service (Josie) was friendly and helpful. They addressed everything promptly and left me feeling confident.

June 25, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jey

Thank you for your review.

We will ensure Simon is updated with your kind words.

We are sorry to hear that you had a few issues, but pleased to hear they have been resolved.

Thank you so much for your business.

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Kind

Kind , polite , kept up to date on sale

July 10, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Ms Dobson

Thank you for your kind review.

We appreciate your business.

Do take care

Regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Kai Simpkins was very helpful

Kai Simpkins was very helpful. We didn't feel pressured into anything. He explained everything. Very polite and Professional

July 10, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mrs Pearce

We are pleased that Kai was able to assist with the purchase of your new car.

We are very grateful for your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Friendly, helpful service

We had 2 visits to Sascrons, first helped by Simon and then by Steve. Both were very patient, knowledgeable and not pushy, and offered us some useful insights on our test drives. Going back to collect our chosen car was simple, once the paperwork was done and Steve was very straightforward to deal with. Customer service follow up has also been smooth and the sales and service teams are polite and friendly. We’re happy with our new car and package so far.

June 17, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jo

Thank you for your kind review.

We appreciate your business.

Kind regards

Sascron Car Supermarket

Rated 5 out of 5 stars

Amazing experience with steve

Amazing experience with steve, i bought the paint protection after trusting steve and it has made my car look brand new, all the team there are great, but i will say ghat Steve just has a great way about him and he is a lovely person with plenty of humour and character, feel happy in buying your car and trusting them. Thank you again sacsron and Steve .

July 8, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Mr Ashir

Thank you so much for your kind words.

We are so pleased that you are happy with your purchase.

We greatly appreciate your business.

Best wishes

Sascron Car Supermarket

Rated 5 out of 5 stars

Buying the car was stress free!

Friendly, knowledgeable staff, good selection of cars. The buying process was simple, and quick, and I was kept informed of all the steps by Dan. The Car was immaculate on collection, looking forward to running it in.

July 8, 2025
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Jordan

Thank you for your positive feedback.

We will ensure Dan is informed.

We greatly appreciate your business.

Kind regards

Sascron Car Supermarket

Rated 1 out of 5 stars

Pray nothing goes wrong with your purchase

After sales sales support is non existent. If there are issues with the car don't expect them to fix it under warrenty, instead they will waste your time.

July 7, 2024
Unprompted review
Sascron Car Supermarket logo

Reply from Sascron Car Supermarket

Dear Sir / Madam

Please call us on 01189 813000 to discuss the issue that you are experiencing. We will look at your concern and advise a way forward.

Kind regards

Sascron Car Supermarket

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look