Sauna Timber Reviews 179

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service only post office a little wild with the delivery but all ok in the end and job sorted with the clips Thanks Ken.

Company replied

Rated 5 out of 5 stars

Very helpful and knowledgeable. Went out of their way to deliver as needed and gave advice on the build. Excellent quality timber and other items. Website is clear and gives a good range without being... See more

Rated 5 out of 5 stars

Fantastic customer service throughout the process, from initial inquiry to final delivery. We were kept brilliantly informed during each stage. Andrei was extremely helpful, knowledgeable and sincere.... See more

Rated 5 out of 5 stars

Just finished our sauna all supplied by sauna timber who helped us all the way with everything we needed just gave them the measurements and they sorted everything we needed the sauna looks fantasti... See more

Company replied

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4.9

Excellent

TrustScore 5 out of 5

179 reviews

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Rated 5 out of 5 stars

DIY sauna

As I want to DIY my sauna I have purchased various part including the glass sauna door. The items arrived on time and they are good quality.

January 18, 2021
Rated 5 out of 5 stars

This is an excellent service

This is an excellent service, providing very good products at a reasonable price. Friendly, helpful, and cooperative, with prompt delivery. Andrei took great trouble to get my order to me in good time. I got excellent advice about fitting up my sauna room. Highest praise.

January 18, 2021
Rated 5 out of 5 stars

My first sauna: company is excellent

I’ve never built a sauna before so this was my first attempt. I had looked at several websites when planning what to do. After I received my samples I decided to order the majority of my materials from Sauna Timber. I have now fitted the 126 strips of Alder panelling and not one piece was damaged or sub standard. In the past with other wood working projects I always order a few items spare to allow for damage. In the case of Sauna Timber this was not required as every item was 100%. The delivery and customer service was fantastic as well. I’ve got my sauna now but would have no problems whatsoever recommending them. Well done. A very satisfied customer.

January 18, 2021
Rated 5 out of 5 stars

Fantastic customer service throughout…

Fantastic customer service throughout the process, from initial inquiry to final delivery. We were kept brilliantly informed during each stage. Andrei was extremely helpful, knowledgeable and sincere. Also, much better priced than others on the market with what we needed in stock at the busiest time of the year. I believe Sauna Timber is one of the few companies that keep stock in the uk and as a result provided speedier shipping times. Thank you, Andrei! Would highly recommend!! :)

December 28, 2020
Rated 5 out of 5 stars

Great stuff

Phoned the company on a Sunday afternoon, answered all my questions, placed my order on line and received them the following Thursday great product

November 15, 2020
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Reply from Sauna Timber

Thank you so much Paul for taking the time to share your experience. We take pride in knowing our customers are happy!

Rated 5 out of 5 stars

Contacted Andrei at Sauna timber To…Purchase sauna products.

Contacted Andrei at Sauna timber To discuss my Sauna requirements.
I have no hesitation in recommending This company for all sauna products.
His advise was excellent.All I had to do was give him the dimensions of the room,
He then advised me of how much timber and all material I needed to complete the room.
All communication was informative and 1st Class.
Delivery was very reasonable and fast as we live in the West coast of Scotland.He operates with a great software package which allows you to track your sauna Delivery.
We now have a beautiful sauna.
Thanks again Andrei.👍
We now have a
Thanks again Andrei.

November 15, 2020
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Reply from Sauna Timber

Hi Brendan,
Thank you for your kind words. Seeing that you had a 5 star experience is the best thing we could hope for! Your review means a lot to us!

Rated 5 out of 5 stars

Top quality and truly amazing service

Top quality and truly amazing service - an engaged seller that really seems to care about saunas and their sauna kit clients. Speedy and very well priced delivery too!

It's refreshing to be able to give a top review to a business rather than complain about poor service.

I honestly can't praise the team at Sauna Timber enough

October 18, 2020
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Reply from Sauna Timber

Thank you so much Andy for taking the time to leave us a 5 star rating- it's much appreciated!

Rated 5 out of 5 stars

Helpful

Helpful, polite and friendly service. Thank you.

October 12, 2020
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Reply from Sauna Timber

Thank you so much John for taking the time to leave us a 5 star rating!

Rated 5 out of 5 stars

Andrei was brilliant

Andrei was brilliant! Excellent communication on the telephone, simple hassle free delivery. The sauna door and accessories were absolutely beautiful and top quality. The wood has a lovely natural woody scent that I think is going to be lovely in the sauna. Would definitely recommend to anyone needing sauna products.

October 2, 2020
Unprompted review
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Reply from Sauna Timber

We are so grateful for your kind words. Thank you for sharing your review with us and the community!

Rated 5 out of 5 stars

Great values and first class products.

Great values and first class products.
Excellent service -rapid delivery and helpful advice on best practice when fitting timber.
provided Excellent and patient support on helping me sort out a payment problem with my bank.
All in all highly recommended as your sauna timber and acessories supplier of choice.

August 19, 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, reasonable delivery times and great service!

July 22, 2020
Unprompted review
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Reply from Sauna Timber

Thank you Monika for your kind words, it is much appreciated.

Rated 5 out of 5 stars

A brilliant company

A brilliant company. I can't recommend them strongly enough .. I bought from Sauna Timber on two occasions, firstly a window and vapour barrier, and secondly timber for benchs, a vent cover and other accessories. .
On both occasions I spoke directly with the owner who gave direct, straightforward information and was unbelievably helpful and informative.
The goods where of excellent quality and the delivery was rapid. In the case of the timber I ordered it on a Wednesday and was called the following afternoon to be told it would be delivered in person bt the owner that evening. I live in southern Scotland and the company is based in East Anglia! .. Incredible!

July 6, 2020
Unprompted review
Sauna Timber logo

Reply from Sauna Timber

Thank you so much for taking the time to leave us this amazing review.
We are so glad to hear that you are pleased with our service.

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