Scalable Capital Reviews 

Agreement terminated one-sided without a realistic opportunity to battle the decision. Termination was a result of an algorithm discriminating against a specific group of people by a trait those people have no control over - a clear violation of German law.

It took forever. I added all necessary documents but the app claimed my address info did not match, and asked for proof of address registration.
My address certainly did match and there was nowhere I could add the proof of registration. I had to wait to hear from customer service for a couple of weeks as well. Very inefficient process and definitely does not match the convenience the competitors offer

They are closing my account without a proper explanation, forcing me to sell or transfer everything within a short time frame. (I believe all my documents are in order.)

I consider Scalable Capital an unreliable broker, especially for non-EU citizens.

They opened my account, completed all compliance checks and accepted my investments. Then, after 1.5 years, they suddenly terminated the relationship, referring to EU sanctions and later admitting that I am not personally sanctioned, but that additional monitoring is simply too costly for them. I was also told that having EU citizenship could change the situation.

In my view, this is discriminatory treatment based on citizenship. I am a legal EU resident and have never violated any rules.

Customer support is practically non-existent. Emails regularly go unanswered, and finding a telephone number to actually speak to someone is nearly impossible.

For a long-term investor, this is unacceptable. A broker that accepts your assets today and forces you to transfer or sell them 1.5 years later because your citizenship has become commercially inconvenient cannot, in my experience, be considered reliable.

Completely unacceptable discriminatory mass account closures. Hope their butts get sued to the ground.

To be fair - the "brokering" experience is actually pretty good 😅

Extremely disappointing and unacceptable experience with Scalable Capital. After being a customer for several years, my account was suddenly terminated without any individual explanation.

This is clearly not an isolated case: many customers legally residing in the EU have received similar account terminations, apparently based on their nationality, despite holding permanent EU residence permits and not being personally sanctioned.

Customers are now being forced to transfer their long-term investments to another broker and sell positions that cannot be transferred - regardless of their investment strategy or whether they ever intended to sell.

I would never recommend Scalable Capital for investing or retirement savings. If a broker can suddenly terminate accounts based on nationality and force customers to reorganize or partially liquidate portfolios they intended to hold for decades, I see absolutely no reason to trust it with long-term financial security.

Scalable Capital decided to join a list of brokers that close brokerage accounts based on a client origin.

So you automatically opened a support case to let customers upload documents about nationality change, also you explicitly mention that EU passport is what may change your mind. I guess there is no need to be a genius to figure out that Scalable Capital closes accounts based on a single attribute - your nationality.

BafIn was already informed about what you've done.

Update on your arrogant reply dd 25.08.2026: you already explicitly mentioned that the reason of closing my account is my citizenship (and you close accounts of many other RU/BY citizens), and now when you have to reply to BaFin request you start dodging the question and being evasive by explaining that you did some extremely complicated calculations? Do you understand that nobody buys such bs?

Zero star is well-deserved.

Update October 6, 2026. Looking how Scalable replies on other new reviews and ignoring all the reviews that RU/BY citizens left about mass account closures I have to admit that Scalable Capital deserves NO respect.

Just closed an account without any explanation, even though I hold a valid german permanent residency permit

Scalable Capital is closing my account because of my non-EU passport, although I have held a German Niederlassungserlaubnis and lived legally and permanently in Germany for many years.

There is no EU or German rule requiring this closure. On the contrary, the European Commission has clarified that sanctions do not justify account restrictions based only on nationality and that permanent residents are exempt.

This appears to be Scalable Capital’s own discriminatory initiative - not a legal requirement. They refuse to explain themselves or provide any legal basis. Potentially unlawful, against basic EU principles and absolutely unacceptable. Avoid this platform.

This time Scalable Capital decided to ban accounts for Russian and Belorussian people, even if they have a valid residence permit.
What a shame!

They are closing my account because I have Russian passport, even when having the permanent residence. I live in Germany since 2019, and never been in Russia since then. For me it is a pure discrimination.
I will never trust this company again.

Today I received a very disappointing email informing me that Scalable Capital is forcefully closing my accounts because I am not an EU citizen—even though I am a permanent resident of Germany.

Scalable Capital claims this is due to sanctions, but there are no sanctions that generally target permanent residents of EU countries simply because they are non-EU citizens.

If you want to invest with a company that treats customers this way, that’s your choice. As for everyone else, I would recommend staying away from a company that appears to discriminate based on citizenship while misrepresenting the legal basis for its decision.

I went through a complicated registration process that took months, only to have my account closed a little over a year later because permanent residence isn't sufficient documentation—citizenship is the only requirement. I don't recommend this to people without citizenship, unless you want to waste your time for nothing.

Account closure for no reason, terrible customer service

It took 1 month to get an account opened. Reason? Customer service too busy. I had to remind several times to review my application.

The worst broker. You can't rely on them at all – and remember, that's the money for your pension

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Scalable misinformed me about the proof of address requirements, so my documents were rejected. They then insisted I re-upload new documents, but then provided literally no way to do that - no email address, no functionality in the app, absolutely no way (I am a tech professional and I searched exhaustively). I had to wait over a week until an automated email arrived with a link. This meant a very long and drawn-out onboarding period - far from smooth. Even when this was resolved and my account opened and funded, I continued to receive automated emails bugging me to upload the documents I already uploaded. And, in terms of making my first investments, instruments are very hard to find - there is no way to browse by categories and the search functionality is very poor, just a straight exact-match search of the name, ISIN, etc. You can search for "japan" and never see 100 results that have 'Nikkei' in the name.

I requested a withdrawal and my funds were frozen/unavailable for an unjustified period of 8 weeks! with no clear communication on timing or the reason for the delay. A regulated broker should guarantee transparent execution times and prompt access to client funds, not leave customers in the dark. This experience undermines trust in the platform and raises questions about how withdrawals are operationally handled.

I didn't even started investing, but onboarding was not easy. For some reason my documents were declined, I got the message stating that and after submitting complain, I shortly got an email, that documents are approved without my complain even being processed. So I guess it was some issue. Not blaming anyone, but from the broker (as well as from the bank) you expect precision everywhere, because we are talking about big money, customer should fully trust the app. The second thing that made me really sad that you can set up everything only through SEPA direct debit. I called my bank (in another EU country), they confirmed that they comply with SEPA, I transfered the initial amount to scalabale capital and it activated my current account. But when SC tried to withdraw money from my bank, they couldn't do it. As I understand SEPA direct debit works only with Germany and maybe Benelux, but doesn't work with other European banks. The whole point of me having SC is to invest while I'm living in Germany and move broker account without selling stocks when I'll go back to my country, it's the only reason why I registered in SC. Now I'm not sure what to do, because even if I'll manage to put the money to broker's account, I won't be able to withdraw them just because of SEPA issue. Would be much easier if SC would just use my bank card and not SEPA and would "charge" monthly as any other provider (Netflix, Spotify, etc). Anyway, now thinking should I delete the account or there is any other solution?