The new SC after migrating from Badder bank to their own infrastructure has been very good. The service is more responsive and money transfers are now instantaneous. The new option to move money inter... See more
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See what reviewers are saying
Great website for simple investing, especially ETFs. Everything is simple and intuitive enough that one can start immediately and feeling comfortable. Both the website and the app seem quite secure.... See more
All is good so far. I like using as well as the application on Android and the browser version. I could easily find documents for Steuererklärung, that's nice. What I could not find in the application... See more
Company replied
Scalable Capital decided to join a list of brokers that close brokerage accounts based on a client origin. So you automatically opened a support case to let customers upload documents about nat... See more
Company details
Written by the company
Scalable Capital is a leading bank that empowers people in Europe to shape their own finances. Scalable Capital makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives and set up savings plans. Attractive interest, loans, and private equity complement the range of products and services. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. More than one million clients already have a total of more than €40 billion on the platform. Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team led by Erik Podzuweit and Florian Prucker, Scalable Capital is building the next generation of financial services. Further information at: www.scalable.capital.
About Scalable Capital
Written by the company
- Personalised & Diversified
- We provide personalised, globally-diversified ETF-portfolios designed to create long-term wealth.
- Cost-Efficient.
- To do this, we select the best and most cost-efficient Exchange Traded Funds (ETFs).
- Your Risk Under Control.
- We monitor and manage your portfolio continuously with our proprietary risk management technology.
Contact info
München & Berlin & London, Germany
- service@scalable.capital
- scalable.capital
3.9
Great
7K reviews
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Excellent onboarding
Easy onboarding by showing I'd card at post office. Easy to purchase etfs and stocks in euros.
June 18, 2026
Unprompted review
Reply from Scalable Capital
Hello Suraj,
we are very happy about this positive review and that you are satisfied with our offer. Thank you very much for sharing your experience!
Kind regards,
Eva from Scalable Capital
A good broker with a good offer and just some minor streamlining issues
The onboarding process is streamlined and works well. There was just an issue with what document is needed as proof of address. The application is fine except that it is a bit confusing what account you need to receive the steady interest. The interest rate is the best in its category.
July 6, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you very much for your review. We are pleased that you are happy with our app! To receive interests you need to open the Overnight account.
Kind regards,
Nina from Scalable Capital
Disappointing decline in customer service
I have been a Scalable Capital customer for several years. One of the main reasons I chose the platform was the quality of its customer service, as I could easily reach a support representative whenever I needed assistance.
Recently, I contacted customer support to resolve an issue and was directed to the AI chatbot. In my case, the chatbot was unable to resolve my problem. Instead, it generated a suggested email for me to send to customer support, so I still had to contact them by email to seek assistance.
Compared with my earlier experiences, I found the support process much less helpful. When dealing with investments, I value being able to speak with a person when an issue cannot be resolved automatically. Based on this experience, I no longer have the same confidence in the level of customer support that originally led me to choose Scalable Capital.
July 3, 2026
Unprompted review
Reply from Scalable Capital
Hello Diego,
thank you for your feedback. We are sorry that you are not satisfied with our customer service. We are currently receiving an increased volume of inquiries, which is why processing may be slightly delayed. However, we are already working on process improvements. Please send us an email to community@scalable.capital so that we can forward the matter internally again.
Kind regards,
Nina from Scalable Capital
Reply from Scalable Capital
Hello Niklas,
thank you very much for this 5-star rating. We will do our best to continue in the same way so that you remain satisfied.
Kind regards,
Nina from Scalable Capital
No response, no support — time to move on
Requested a financial status through the app — it never arrived. Retried a few times and got locked out with a "daily limit of requests reached" error, so now I can't even try again.
On top of that, reaching a real human was unnecessarily hard. The in-app chatbot kept blocking me from getting to customer service, and only let me through after I explicitly said it was urgent. For a financial provider, this is not acceptable. One star.
To make matters worse, customer service never replied. The lesson I learned today: move away from Scalable Capital quickly — because what if this had been a serious matter that needed immediate customer support?
June 30, 2026
Unprompted review
Reply from Scalable Capital
Hello Mohamed,
thank you for your review. We regret that you had an unsatisfactory experience and will take your feedback into account. Please contact us again at community@scalable.capital with a description of your request and we will forward it internally.
Kind regards,
Eva from Scalable Capital
They say it takes maximum 3 days to…
They say it takes maximum 3 days to open account after verification but I have been waiting 10 days and they still havent checked my proof of residence document.
June 20, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your feedback. We are sorry if you are not satisfied with the process. In some cases, opening an account may take longer than usual. If we have any questions, we will proactively contact you. We ask for your patience and apologize for the inconvenience.
Kind regards,
Eva from Scalable Capital
Well....it was all okay but honestly I…
Well....it was all okay and honestly I do like the app. But....not being able to buy partial stocks is a bit meh. And I get people are making savings plans for that and then canceling but this is stupid.
May 25, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your feedback. We are pleased that you are satisfied with our app. We are constantly working on new features and functions to further improve the app. We will gladly consider your suggestions in the further development and evaluate a possible implementation.
Kind regards,
Eva from Scalable Capital
It is very good, but could not find some info in the application
All is good so far. I like using as well as the application on Android and the browser version. I could easily find documents for Steuererklärung, that's nice. What I could not find in the application, is that information about average price of purchase of some stocks. I guess it is called Durchschnittlicher Kaufpreis auf Deutsch. I would like to have it, if it not yet available. For example I buy stocks at different prices today at 100 euro, tomorrow 50, then after some time at 70. So I would like to have an average price of all these purchases. Thanks.
June 10, 2026
Unprompted review
Reply from Scalable Capital
Hello Pavel,
thank you very much for your feedback. We are happy to pass on your suggestions internally to our team, who is constantly working on optimisations.
Kind regards,
Nina from Scalable Capital
Scalable is an amazing platform for…
Scalable is an amazing platform for investors. It has variety of products to satisfy different needs. Easy to use app provides information on all product.
June 10, 2025
Unprompted review
Reply from Scalable Capital
Hello,
thank you very much for this 5-star rating. We will do our best to continue in the same way so that you remain satisfied.
Kind regards,
Nina from Scalable Capital
Easy to use.
June 6, 2026
Unprompted review
Reply from Scalable Capital
Hello Vydunas,
we are very pleased to hear that, thank you very much for the feedback!
Kind regards,
Nina from Scalable Capital
Customer Support doesn't exist
Customer Support doesn't exist. Just an AI chat that does absolutely nothing. I fully stopped trusting this platform after realizing I put my money where there's nobody to help in case of problem. I'll move away as soon as possible.
June 3, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your review. We are sorry if you are experiencing any problems. Please contact our customer service via +49 89 380 380 67 or service@scalable.capital.
Kind regards,
Nina from Scalable Capital
No customer service
Until everything is going well it’s good but I have to point out that there is absolutely no customer support as such. Telephone line is useless it loops through and says we have limited capacity. Chat function is ChatGPT not connected to any system which can give actual information. They also do not answer email. So think about the future issues and avoid this broker because if you have a problem you hit the wall.
June 5, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your review. We regret that you had an unsatisfactory experience. Due to an increased volume, there may unfortunately be delays in processing inquiries at the moment. Our customer service team will process requests as quickly and efficiently as possible. Please contact us again at community@scalable.capital with a description of your request and we will forward it internally.
Kind regards,
Nina from Scalable Capital
Onboarding & Cash Transaction Detail
The onboarding took over a month although I had the documents submitted.
Once I was online I could see that the incoming cash transactions would not show the sender or the sender's account number or bank. I think this is very poor for the real time transactions and should be standard (it is in all the competing online banks).
June 2, 2026
Unprompted review
Reply from Scalable Capital
Hello Marc,
thank you for your review. We regret that you had an unsatisfactory experience. Due to an increased volume, there may unfortunately be delays in processing inquiries at the moment. Our customer service team will process requests as quickly and efficiently as possible. As deposits and withdrawals can only be made from your own designated account, there is no need to specify the sender or the bank. Also we already offer some real-time transfers. Transfers between clearing accounts (internal transfers) take place in real time between Scalable accounts. The same applies to deposits. Withdrawals to your designated account usually take one to two banking days.
Kind regards,
Nina from Scalable Capital
Very easy to use
Very transparent, easy to use platform. Makes investing accessible for everyone.
June 3, 2026
Unprompted review
Reply from Scalable Capital
Hello Petronella,
thank you for sharing your experience! We hope you continue to be satisfied with our product.
Kind regards,
Nina from Scalable Capital
Reply from Scalable Capital
Hello Muhammad,
we are very happy about this positive review and that you are satisfied with our offer. Thank you very much for sharing your experience!
Kind regards,
Nina from Scalable Capital
The app is too basic but i need to…
The app is too basic but i need to suggest some features which would make this app better
1) I request scalable capital to add "modify feature" in the app after placing trades
2) I want scalable capital to add "sell all" feature to sell all my holdings at once instead of selling one by one
June 1, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for your feedback. We are constantly working on new features and functions to further improve the app. We will gladly consider your suggestions in the further development and evaluate a possible implementation.
Kind regards,
Eva from Scalable Capital
Reply from Scalable Capital
Hello Louis,
thank you for your feedback. We are sorry if you had an unsatisfactory experience. Due to an increased volume, there may unfortunately be delays in processing inquiries at the moment. We are continuously developing our processes and expanding our customer service team.
Kind regards,
Eva from Scalable Capital
Happy with the new Scalable Capital (post Badder)
The new SC after migrating from Badder bank to their own infrastructure has been very good. The service is more responsive and money transfers are now instantaneous. The new option to move money internally between accounts is also a huge time saver, in the past you would need to transfer out and then back in.
May 31, 2026
Unprompted review
Reply from Scalable Capital
Hello Matan,
thank you for taking the time to leave us this positive review. We really appreciate the feedback and are pleased that you like our product.
Kind regards,
Eva from Scalable Capital
Zero issues thus far (since about a…
Zero issues thus far (since about a year or so).
May 30, 2026
Unprompted review
Reply from Scalable Capital
Hello,
thank you for sharing your experience! We hope you continue to be satisfied with our product.
Kind regards,
Eva from Scalable Capital
Mostly snappy and up2date
Mostly snappy and up2date. I miss in the general overview some kind of insights, e.g. gesamtrendite.
Still exploring the service though :-)
May 29, 2026
Unprompted review
Reply from Scalable Capital
Hello Kay,
thank you for your feedback. We are pleased that you like our offer! You can find your Gesamtrendite (total return) on the dashboard: just click on the three dots right next to "max".
Kind regards,
Nina from Scalable Capital
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