Scented Narcissi Reviews 

463
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company, praising the consistent quality and exceptional service. Customers frequently mention that the flowers arrive wonderfully fresh, beautifully packaged, and emitting a delightful, long-lasting fragrance that brightens up the room. People love sending these charming blooms as special gifts to friends and family because the online platform is very simple to navigate. However, some customers also noted issues with courier delivery delays or occasional unexpected problems during transport. A few people experienced late arrivals for important dates or found that the exterior packaging was slightly crushed upon reaching its final destination.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the gorgeous scent, pristine... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the long-lasting freshness, pristine... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt updates and punctual... See more

Service

Clients share satisfaction on service, frequently highlighting friendly, helpful staff and prompt telephone... See more

Order

Customers consistently note positive experiences with order processes, highlighting the easy website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just stunning. I sent these to my sister who absolutely adored them - incredibly beautiful and dainty with a gorgeous scent - 35 stems of pure delight. They are so different from all the other flowers... See more

Rated 5 out of 5 stars

Firstly I was emailed a deal for being an existing customer. The website is attractive, clear and easy to use. It is simple to navigate between different products. Ordering and adding discounts is sim... See more

Rated 5 out of 5 stars

Great website and so easy to order, especially when you are sending orders to different addresses. These orders were surprise gifts for my daughters which they both loved. Wish that I could send some... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful flowers. I am so pleased I ordered these from scented narcissi, my sister was delighted with them and said they looked and smelled divine. Thank y... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Steeped in heritage, Scented Narcissi, The Blue Box Flower Company, is the first point of call for luxury flowers in the UK. Based on St.Mary’s, the Isles of Scilly, recognised internationally for its historical industry of Scilly flowers, we are a wholly unique online florist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

463 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(463)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellence, thank you.

Marvellous narcissi, delivered on time in perfect condition to a far-flung address. Excellent service, thank you.

December 29, 2025
Scented Narcissi logo

Reply from Scented Narcissi

Thank you!

Rated 5 out of 5 stars

Excellent quality

Excellent quality
We have been using this company for several years and have always found the flowers to be of an excellent quality and good customer service ☺️

December 2, 2025
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

3x Christmas mix narcissi

I ordered 3x Christmas mix narcissi for delivery last week to my
siblings. The flowers were delivered on the correct day and I was updated as to their time of arrival. They all loved the fragrance and the freshness of the flowers. Thank you

December 2, 2025
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 3 out of 5 stars

All though fog so not despatched until…

All though fog so not despatched until the Friday but flowers not delivered until Monday afternoon. NO OVERNIGHT DELIVERY!

November 28, 2025
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Reply from Scented Narcissi

Dear Christopher,

Thank you so much for taking the time to leave a review.

The flowers are sent directly from the Isles of Scilly and due to our remote location, delays occasionally occur.

We plan ahead as much as possible and work closely with the shipping company to minimise the impact of any travel disruption, but this is why we can't guarantee a specific delivery day. We try to make it as clear as we possibly can on our website and in our correspondence emails, that the delivery date chosen is only approximate.

We informed all customers by email and let everyone know that their order would be freshly packed and dispatched at the next opportunity (usually the next day). We gave everyone the opportunity to cancel or move their order.

Because of the bad weather we were experiencing, your order wasn't dispatched until late morning on the Friday, rather than first thing on the Thursday.

We were unable to deliver the next day as our location in the Isles of Scilly creates logistical limitations.

Narcissi are extremely resilient and after a lot of experience sending them across the country, we are extremely confident they will cope with their time in transit well and won’t be affected by any slight delays.

I do hope that puts your mind at rest.

With best wishes,
Jay

Rated 5 out of 5 stars

…spring

Such an easy way to fill friends homes with with the delicate perfume and promise of spring on cold miserable winter days

November 17, 2025
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Reply from Scented Narcissi

Thank you so much!

Rated 5 out of 5 stars

Great product and customer service

The company kept us updated about delays to the delivery (beyond their control) and gave us the option of cancelling the order.

The recipient was thrilled with the sight and scent of the flowers

November 17, 2025
Scented Narcissi logo

Reply from Scented Narcissi

Thank you so much for your lovely review!

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