Scented Narcissi Reviews 

463
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful fresh flowers, wonderful natural fragrances, and careful packaging that ensure the delicate blooms arrive in pristine condition for various special occasions. Many people also find the online ordering process very simple to navigate and greatly appreciate the reliable delivery service that brings vibrant colour during cold winter days. Some reviewers were not happy with delivery delays caused by unexpected transport problems or external courier issues. A few consumers also noted that packages occasionally arrived crushed or damaged, or that the flowers sometimes experienced shorter lifespans than expected.

What people talk about most

Product

Customers shared immense satisfaction regarding the product, frequently highlighting the pristine condition,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the blooms are incredibly beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, noting that fresh blooms consistently arrive on... See more

Service

Customers consistently note positive experiences with service, frequently praising the helpful support and... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the website is easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just stunning. I sent these to my sister who absolutely adored them - incredibly beautiful and dainty with a gorgeous scent - 35 stems of pure delight. They are so different from all the other flowers... See more

Rated 5 out of 5 stars

Firstly I was emailed a deal for being an existing customer. The website is attractive, clear and easy to use. It is simple to navigate between different products. Ordering and adding discounts is sim... See more

Rated 5 out of 5 stars

Great website and so easy to order, especially when you are sending orders to different addresses. These orders were surprise gifts for my daughters which they both loved. Wish that I could send some... See more

Rated 5 out of 5 stars

Fantastic customer service and absolutely beautiful flowers. I am so pleased I ordered these from scented narcissi, my sister was delighted with them and said they looked and smelled divine. Thank y... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Steeped in heritage, Scented Narcissi, The Blue Box Flower Company, is the first point of call for luxury flowers in the UK. Based on St.Mary’s, the Isles of Scilly, recognised internationally for its historical industry of Scilly flowers, we are a wholly unique online florist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

463 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(463)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery of a beautiful bouquet…

Prompt delivery of a beautiful bouquet of flowers to a friend who has been unwell. Very much appreciated and brought back delightful memories of the islands.

October 9, 2024
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Reply from Scented Narcissi

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Perfect present

Have used your company many times and the flowers are a perfect present so beautifully packed
Everyone who received them is over the moon
It is very sensible to not send them out so they get stuck in mail over the weekend
Will be sending lots more for Christmas
Also the soap is delicious Thank you

October 9, 2024
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Reply from Scented Narcissi

Thank you so much Serena!

Rated 5 out of 5 stars

A great place for a special gift.

A great place for getting a special gift. The site made ordering easy and streight forward.
There is a contact email sent for updating your order or making any alterations. Also one sent by the courier making it easier to contact them if needed.
The flowers arrive on time and in perfect condition.

October 9, 2024
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Reply from Scented Narcissi

Thank you so much for your review!

Rated 5 out of 5 stars

It felt like a little piece of Spring…

It felt like a little piece of Spring when an email popped into my inbox to let us know Scented Narcissi were back up and running for the season and we love ordering such a variety of beautiful flowers for friends thru their website, which does not have to work out too expensive from Scented Narcissi if you’re just wanting to send little treat for a friend to receive.
Communicating with this company either by email or in person on the telephone is always a pleasure due to such efficiency and ease to get queries answered and orders booked.
I look forward to using your service again during this season.
Many thanks

October 8, 2024
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Reply from Scented Narcissi

Thank you so much for your lovely review Sara! It really does mean the world to us :)

Rated 5 out of 5 stars

Perfect gift for a dear friend who…

Perfect gift for a dear friend who needed cheering up - brought a delicious ray of sunshine into her life. Easy to order, efficient service and delightful experience all round.

March 25, 2024
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Reply from Scented Narcissi

Thank you so much Carey!

Rated 5 out of 5 stars

Exemplary customer service

I ordered a seasonal bouquet for my mother's 92nd birthday ... however dispatch was delayed due to weather and then the couriers failed to deliver for further four days ... result a grotty bouquet and a disappointed elderly lady.
I contacted Jay at Scented Narcissi and received exemplary service recovery with her sending my mother replacement flowers and a lovely message. Thank you so much for great customer service - we'll certainly be ordering again in the future....
Dave Hill
Chester

March 26, 2024
Unprompted review
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Reply from Scented Narcissi

Thank you so much for taking the time to write this review David. I am so pleased we were able to send your mother the fresh bouquet she deserved!

Rated 1 out of 5 stars

Disgusting

My daughter bought me some flowers for mother's Day. They arrived on Saturday and when I got up the next day, mother's Day they were dead!!!

March 10, 2024
Unprompted review
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Reply from Scented Narcissi

Hello Rose, I would be extremely grateful if you could let me know the order details so I can look into this. I would be VERY surprised if you received your flowers yesterday and they were dead today! If you could possibly get in touch with your delivery postcode and photographs that would be very helpful- I can’t find your details in our system and need to be sure the flowers came from us. I have never known a bunch of Narcissi to die overnight but you may prove me wrong! Many thanks, Jay

Rated 5 out of 5 stars

The flowers smell amazing!!

Great service, delivered on time. The flowers smell amazing!! Would highly recommend!

February 29, 2024
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Reply from Scented Narcissi

Thank you so much Taylor!

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