Schumacher Cargo Logistics Reviews 142

Unfortunately, our otherwise-great UK mover contracted with Schumacher for the US leg of our international move. Once Schumacher had our things, they sprung made-up new charges on us. They were also totally disorganized and gave us only one day's notice that our stuff was arriving. And then charged us yet another new fee because it was impossible for us to reserve parking at that point. This is a shady company that doesn't even pretend otherwise. Stay away.

My experience with Schumacher Cargo is pretty much the same as expressed by most of reviewers here. Have nothing new to add besides re-emphasising that this company must be avoided at all means.

I was underquoted by 25%, they trick you into giving accurate quote once your stuff is in their possession at warehouse. 10% of our cargo were lost or stolen and didn't make it to the final destination.

As later learned from their release agent in Europe approximately 7 out of 10 Schumacher Cargo clients experience cargo loss or damage and overall working with these people is a total disaster.

If I could rate 0 i would. Our belongings arrived from San Francisco to the uk*, everything was saturated in mould. No I’m not joking, the boxes looked like they had been dragged behind the boat here - then crushed. We had to throw all paper goods (books, highly valued collectable cards, artworks etc..) in the bin immediately because they were so mouldy. Even the wooden crate a sculpture had been packed into for protection was saturated inside and out with black, green and white mould. That’s not all though, they lost the hardware for our bed frame so we can’t put it together on top of just absolutely destroying the finish on the wood, it’s covered in massive scrapes, there are chunks taken out. They had the audacity to charge us an extra $1500 for “storage” charges incurred because of their bad planning- then refused to release it until it was paid.
Our move coordinator dropped off the face of the planet and stopped responding to any communication.

*a misnomer to say our good arrived because they lost a box, that was full of sentimental items, as well as the bed hardware, and even a video game console. Do not go anywhere near schumacher cargo.

Horrendous company who turned out to be both liars and extorters.

August of 2021 we engaged them to ship all of our possessions when we moved from LA to London. After they failed to get our container on a ship for an entire month, they quietly decided to store it on a chassis in shipping container parking lot without our knowledge or consent at a vast cost. We had to keep chasing them trying to find our when our container would leave but they were appallingly unresponsive.

When the container eventually arrived in the UK, their UK partners, Dorree Bonner informed us that our container would not be released from the port unless we paid an out of contract additional bill for $3,500 that Schumacher had incurred for the storage. This is in addition to their 'door to door' service costing already costing us $15,000.

We messaged them saying the $3.5k bill was theirs to pay not ours but they completely ignored us saying they wouldn't send us our possessions until we paid. Literally extortion. Eventually we took the excruciating decision to pay their unjust bill but they STILL failed to have the container released from the port in time. We eventually received our container in mid-December. Their customer service was appalling and they are frankly criminals profiting from the shipping crisis.

Talked extensively with Ron Turnage in Houston about the paperwork needed to ship my vehicle from the U.S. to the U.K., (previous to it's collection), so that there were no costly mistakes to deal with after they had it. Upon his approval of the paperwork as it sat, had vehicle collected from buddy's house in the states and taken to Houston for shipping. They insisted on us mailing the paperwork instead of just putting it in the vehicle, which resulted in a lost paperwork scare after they'd collected the vehicle from us. Also added to the 'storage charges' which we will get to in a minute... Was quoted $2135.00 to ship it, plus customs clearance on the U.K. side, so went ahead with the contract. The collection agent(I know, third party company...) didn't notify my buddy in the states before showing up as requested so he could take the day off work to allow the driver access to the collection address and give him a hand loading if needed, so he waited around while my buddy made his excuses at work and rushed home to get him out of the street(car transporter rig blocking small country two lane blacktop road for 3 hours, awesome! The driver couldn't drive a column shift so my buddy put it on the truck for him, then pointed out his insecure load above our vehicle(crashed car with fully open hood on top of transporter, facing forward) and asked him to tie the hood shut so it didn't come off at speed and wreck the other cars on board, or kill another road user, which he did do thankfully. Leaves my buddy's place at around 3:30pm on it's way to Houston. My buddy notices the truck broken down on the side of the highway on ramp at 4:45am the next morning whilst on his way to work, with our vehicle still on the back. Sits there for most of a day, then our vehicle is then swapped to another transporter and taken to SCL's Houston depot. When our vehicle arrives with SCL in Houston, they waste a few days waiting around for the 'lost' paperwork to show up, then inform us that it wasn't going to fly as they had previously cleared it, and a new title was needed to proceed! Ron apparently overnighted(Fed Ex) the paperwork back to my buddy in Louisiana(vehicle's origin state) for a new title, but it took him 8 more days of 'lost' paperwork BS to admit that they hadn't even sent it back yet! When the paperwork actually arrived back at buddy's house, we find out that Louisiana has a weird law that says that any vehicle with a 12 digit or shorter VIN(older vehicles) have to be inspected by the State Police at their local station before a new title can be obtained, so vehicle had to be collected from SCL in Houston and brought back to La for said inspection! To then go on to another shipping company that actually knows their job after this whole debacle. This whole experience cost me $1450.00 in storage fees(they wasted 25 of the 35 days that I was charged for themselves with their inept business practices!) & other miscellaneous BS fees which were only tacked on once I'd informed them that I'd rather poke my own eye out with a red hot poker than trust them with ANYTHING that I care about again. Add to their 'nothing accomplished' fee the amount for the return transport cost, transport to the next shipping depot, Title agency fees & state taxes & this really was a costly lesson to learn! The entire time I was dealing with Ron(after collection), he wouldn't respond to an email and could hardly be reached on the phone for comment or update. Total sham of a company, & I'm keeping my promise to Ron and his associates to tell everyone that I know about their crappy "customer service." If you love your car or truck, for it's sake(& your mental health's!!), keep it away from them! They only got one star because I can't possibly give them less on here.... Save yourself!

Move from Texas to Portugal and a part of the goods from Portugal on to Amsterdam. Paintings were 'packed' or rather thrown into a large box without any separation or packaging of the individual paintings. They ew a piece of paper around a large lamp and shade together without even taking the shade off, it came completely smashed, of course. Randomly stacks of plates had not been packed individually and of course they were broken. Schumacher does not take any responsibility, and say it's an insurance question. The insur me know.ance cut our estimate in half plus the $500 own risk and are willing to pay $83.... I am telling them this is not an insurance matter but rather negligence from their part. I am planning to go to the BBB. If anyone has a similar experience please let me know.

Excellent service. We move furniture and car from Washington DC to Porto (Portugal), door to door without any damage and loss. Great work and tank you all😊✌️👍

VERY POOR SERVICE

I made a qoute on their website, they replied on e-mail asking me the same things that i already put in the questions in the quote, further delaying me, and afterwards never got back to me!

i will definetly find somebody more professionel og better to ship for my business.. just terrible service!

You would think moving an apartment from California to Australia would be simple with a company that boasts such a wealth of experience.

Instead, Schumacher dropped the ball at nearly every stage. The initial quote of $3,000 suddenly became $5,000 after our goods had already arrived in Australia. They REFUSED to release our goods unless we paid their ransom.

On top of that, they didn't even know how to 'clear' the goods from customs. We had to hire another completely separate company - at our own expense - to do the paperwork in Australia.

These people are incompetent and shady. Avoid them!

This company is the classic case of bait and switch. They tell you what you want to hear to earn your business and then hold your stuff hostage. I was told my car would take 8 weeks to ship from US to Europe. I was advised that if there was a port congestion to allow a 9th and potential 10th week for a buffer. Okay cool!

WRONG! They sat on my car for 11 weeks at origin waiting to consolidate it and as I'm writing this review, my car still has not shipped as of today. When I called for a refund and to cancel, the passive aggressive service rep named Christian had the nerve to tell me that I would need to pay their cancellation fee and never even said sorry or apologized in any way.

Use my experience as a warning. Don't take the bait. Leave it for other oblivious fish.

Avoid these people at all costs. I moved from the US to Germany, and had a horrible and expensive experience.

The only time they were responsive is at the beginning, when pestering me to sign a contract for > $10K. I chose to go with them on the advice of some friends who used them a few years ago. What a difference a few years makes.

I paid for a full service move, "including all agent's fees". I was still charged by their german partner, ITO, who are so clueless that they don't even know what form to ask for for customs. In order to get my stuff, I had to pay additional agent fees for customs clearance.

These people will take your money, and never respond to you. You have to know what to ask for, and when to push for it. They will give you nothing, and their international partners are incompetent. They will cause you a great deal of stress at a very high price.

They are terrible.

Don’t use Schumacher Cargo Logistics. Avoid this company because it will be a nightmare. You will get all kinds of trouble, and worse, your shipment will never arrive. I found the hard way. I arranged a small move of my personal effects, 23 boxes, no furniture, from New York to Brussels, Belgium, and still have not received my boxes. According to Matthew, the sales agent, my shipment was scheduled to arrive on the first week of January. Now it is March, two months later, and I still have not received my boxes. I am still waiting. I have been told by Schumacher’s correspondent in Europe, KHZ in the Netherlands that my shipment is customs cleared and in their warehouse. However, they are not bringing the boxes from their warehouse to my residence, instead, they are giving me all kinds of excuses, such as that they have to wait for another shipment to fill the truck, but most of the time they just keep saying that are “busy planning the move”. I have sent numerous emails asking for the delivery but nothing happens, and this has been going on since January, and it is a nightmare. The important point is that I paid to Schumacher Cargo Logistics for door-to-door, residence-to-residence shipment and delivery from New York City to Brussels. Schumacher is totally uninterested to do anything at this point. They don’t care about their customer, and I discovered their fraudulent business practices, fraudulent way they do their invoicing. And I see now, in Trustpilot website, that there have been other customers who experienced the same thing. Schumacher Cargo Logistics deliberately leave out from their final bill the deposit of $250 that they request before any shipment is sent, and asks the customer to pay in full, they warn, otherwise they will not send the shipment. When the customer later discovers that Schumacher left out the paid deposit from the invoice, and complains, the sales agent, Matthew in my case, wrote to me “but did not you deduct the deposit from the final invoice”. They are doing this deliberately, to fool the customers, and this is just fraud. You can do the math; either the company or the sales agent is making lots of extra money in this fraudulent way, because many customers will not notice “their mistake” or they find it so difficult to get the amount refunded from Schumacher, that they give up. They come with all kinds of excuses, that there is a backlog in the accounting department, and that it takes time to issue the check, in order not to issue the refund check. However, they were very quick to take my check. This has been going on for weeks, and nothing happens. They don’t care and they don’t do anything. But the worst thing is that I have not received my personal effects, I have NOT RECEIVED MY SHIPMENT, and despite numerous emails to sales agent Matthew at Schumacher Cargo Logistics and the accounting department, alerting about these problems and asking for help, they are not doing anything about it, so that I could have my boxes of personal effects delivered to my residence.

I did a small shipment of 21 carton boxes (1 bedroom apartment) (no furniture) from New York City to Switzerland via freight. I got a very good price (1400 SUD), since I was not in a rush and didn’t mind to do freight shipment (delivery time: 3 months). Initially the communication was good with my contact person Christopher, but as soon as I paid for the shipment, they stopped answering my emails. I was not able to update important changes in the delivery address or on the insurance that they made mistakes on (I paid for it, but they didn't seem to acknowledge that in the online portal). Ultimately, it seems I did have insurance – according to a phone conversation I had with them, but I am unsure it would have been easy to activate it there was a problem. I was able to change delivery address at the end too. It was only when the cartons were taken over by their correspondent in Europe (ITO) that things got better again with respect to communication (ITO did a fine job). Pick up in New York by Schumacher was on time and staff was friendly and professional and everyone wore masks (Covid times). My cartons arrived in Switzerland, pretty much on time (3 months 1 week, i.e. 1 week late, but there was Christmas in the middle) and in good condition. Delivery staff (ITO, from the German correspondent) were good too. Importantly, I made a mistake: I was supposed to pay only the announced price (1400 USD) but remove the security deposit (250 USD) that I had already paid in advance. This was stated in an email but not clearly visible and my bill was not updated so I missed it. So I paid 250 USD too much. It took them 4 months to pay me back after endless (dozens) emails and phone calls, and ultimately having to post bad reviews online for them to finally pay me back (which they did – the same day I posted the bad reviews; now that they paid I updated my review).

Terrible company. Told me it would take 3 weeks from Miami to Bremerhaven. Car would ship out on 11/6/20 and arrive on 11/27/20. When I prepared to pick it up I found out the car never left Miami. Schumacher kept it there for 6 weeks before loading. You'd think someone bothered to inform me? DO NOT USE THIS COMPANY. Highly unreliable!

Really disappointed. After a good 2017 experience from LA, the service turned bad. From NY, Bad communication, dirty vehicle at reception, despite emails sent to the Manager, no response from them. They are only interested in selling, after that it gets too complicated. To avoid.

We moved from Southern California to France. We selected this company because we have friends who use them to ship cars overseas. We assumed the household/consumer division would be up to the same standards. How wrong we were!
1. The sales agent grossly underestimated the volume of our goods. Such that, on the second day of packing (which almost didn't happen), we had to prioritize our items so that those that might not fit would be left behind and sent on another container, whenever. A classic car was part of our shipment.
2. Due to the Covid-19 virus and flights cancelling toward the end of March 2020, we had reschedule our move up by one week. At first Schumacher said they couldn't change our packing dates. When I called back asking for a refund because I found another company, suddenly they promised to be there Monday AND Tuesday to pack and load. Okay, I agreed.
3. Monday, a packing crew shows up at 10 am and leaves at 4: 30 p.m. Less than half the job was done and saying they won't be back Tuesday, "maybe" another crew.
4. Monday evening we get a call saying they can't finish packing until Thursday or Friday. Our flight out of the country was Thursday. The house was sold. We had to turn over keys on Thursday so the house could be tented for termites that Friday. Schumacher's response: ask your landlord for an extension. What? No. Two hours of arguing and a nervous breakdown later, they honored their promise and finished packing on Tuesday.
5. The container arrived as promised on May 19, everything inside, though packed by 3-year-olds with every box labeled "ornaments" or "kithes stuffs."
6. Mid June, still no customs documents for the car, which included my original California title in my name only.
7. Agent in Paris with AGS: Oh it got lost in the mail.
8. We call customs. After the guy laughed for 5 minutes, he said we don't mail documents. We give them to the AGS agent.
9. Many phone calls and emails later, we get a replacement customs document in a name that doesn't exist. My original title is gone. I only have the photocopies.
10. It's late July; the AGS agent has blamed the post office, her broker in FOS and now it's the fault of the custom's agent who made a "typo" on the name. Note: My name and the invented name on the replacement customs document aren't even close. The initials don't even match.
11. It's almost August, said customs agent is probably on vacation.
12. The saga continues. We finally get a photocopy of the original customs document which has a different, incorrect name on it. I'm posting this now to save other people the frustration and anger that we are experiencing.

Contracted them to collect a Mercedes and the ship from the US (Port Authority of New York) to the UK. They lost the bonnet (hood) it transit to the port. They claimed it didn't come with a hood but the CCTV from the garage where I bought it from shows the car, with the hood, on their transporter.
They said they would try and claim from the transport company but this was refused by their insurer. So I said Schumacher were liable, but they didn't do anything and washed their hands of the affair. I managed to get hold of a used hood and Schumacher agreed to collect and export with the car. Thankfully I was able to claim off my credit card for the cost of the hood. There were still many hours of getting the hood to fit, as they are bespoke to each car, as they were virtually hand built.

Those from Anglo-Pacific who packed my boxes in the UK did an excellent job and were very pleasant. However, Anglo-Pacific contracted with a company in the US (Schumacher Cargo Logistics) who tacked on a $350 fee because they had to hire a shuttle to bring the goods the final 75 feet. I live less than 1/10 of a mile from the main roads, and all the roads to the house are wide, well paved and relatively free of cars (only one car on that day, and I offered to ask the neighbour to move). If a shuttle was needed, Anglo-Pacific should have determined this with me before (when the initial price was agreed upon).
I will happily change my rating when Schumacher negotiates directly with Anglo-Pacific to get rid of this $350 fee.

Terrible logistic company. Start to End is miserable.
CSM POV is this is what we are... Terrible to start with while booking. Shipments arrives in 13 weeks when 8 weeks were quoted. End of the day - shipment arrived with broken boxes... delay cost a lot. Compensation - ZERO. As others have reviewed, shouldn't have booked this company at first...
Already sent email to martyn choen and as mentioned response - "this is our service". no need to contact me if you don't have anything to compensate....