Schwartz & von Halen Reviews 

Excellent service, lovely leather gloves, my fussy wife was over the moon.

The quality of the product is excellent and it arrived very quickly. I ordered two sizes for comparison (why are we always between sizes?!) and the firm were very helpful about returns. Their customer service is second to none - all round a highly recommended company.

The gloves are a gorgeous quality and both the look and feel reflect this. The service is also exemplary. Even in dealing with the administration of an exchange for the wrong size ordered the staff were prompt and kind in all their dealings with me.

Shipping problem resolved

Ordered 2 pair of gloves on Dec. 6, they were shipped out quickly. They got stuck in limbo at DHL. The owner said he would refund our money and send me a free pair of gloves, if I would promise to write this review. The new gloves arrived after Christmas.

The quality of the gloves is top notch. They're well made and warm. I am very happy with them, so thank you.

The gloves were free but Fedex stung me for $32 in duty, so be aware that if you live in Canada, you may need to pay duty ordering from this company.

I had some problems with shipping on my most recent order from Schwartz & von Halen where the shipping company said the gloves were delivered, but they never arrived. I contacted the owner who puts his email in some of the responses on this site and he was very helpful in solving my problem and I'm really happy with the result.
I've ordered from this company before and the gloves are gorgeous and everything they promise.

Gloves fit perfectly and are of good quality, value for money significantly higher than competitors. Service and delivery times are good, even in busy Christmas period. Really happy with my recent purchase at Swartz & von Halen.

These gloves are stunning! Warm, comfortable and fashionable. 100% recommended.

I got my gloves at Schwartz and Von Halen because it was highly recommended to me by a friend of mine, and I have no regret with this decision. Definitely worth it. The quality of the gloves is top notch, they are fashionable, and most importantly very warm.
The client service was equally good! I had a fun experience shopping and got everything on time and as described. Highly recommended

Called multiple times and couldn't get through. Bought gloves 2 days ago and still haven't received any shipping information.
UPDATE: 19 December
Following my review,the owner emailed me personally and apologised for what had happened.To make up for the longer-than-usual wait time, the owner offered another pair of free gloves and also provided generous offerings.This shows that the company is serious about trying to improve the customer service. Since the quality of the products is very good, I updated the review from 1 Star to 5 Stars to reflect the efforts of the company.

I’m really happy with these brown leather gloves. The leather is of excellent quality—soft and durable, with a classic look that works well for any winter outfit. The inner lining is warm and comfortable, making them perfect for cold days. They fit well and the touch screen function slso works

I recently purchased the Columbus gloves made of deer leather. Such great quality and keeps you warm for sure! By far the best gloves I've ever owned.

UPDATE: The owner contacted me via email and resolved the issue. I was sent the correct pair of gloves I ordered. To make up for the disappointing experience with the customer service team and for the delay in receiving the right pair of gloves, I was offered another pair of gloves for free. I appreciate the effort put into fixing the issue quickly. The products are of good quality and I would recommend them. Amending the rating from 1 star to 4 star

Original review: Terrible experience dealing with the customer service team (Venessa and Jenny). One item in my order arrived wrong. When I reached out via email, I didn’t receive a response till I reached out on the chat and reminded them about the email. Even after this, they didn’t respond to part of my query, which meant I had to send them a reminder again on the chat.

The CS agent took no onus for the wrong glove sent. Instead said that I’m free to return it and had to go to Royal mail to drop it off myself. Not to mention, they didn’t want to give me the contact for the owner inspite of me asking a few times for her contact details.
I was treated like I had asked for a freebie, when in reality, I didn’t receive the glove I paid for. Now I have no choice but to do this as they are unwilling to collect the wrong glove and send me the one I paid for. Terrible experience. I’m surprised some people have had pleasant experience with returns. I was misled by the 5 star reviews.

I ordered two pairs of the Ivy gloves which were incredibly comfortable. Unfortunately, one pair split on the second time I wore them. I contacted the company, supplying photos of the damaged item and a replacement pair reached me the next day. Lovely company to deal with - swift response and beautiful gloves

one of the gloves has a hole after 4months of usgae. I sent a message requesting for a replacement. The after sale service is excellent. They answered my request the next day and are sending me a replacement pair as requested.

I recently purchased a pair of Rosie hand gloves, but unfortunately, had some issues with the product. The touchscreen function didn't work as expected, and the leather part tore off after just a few days of use. Naturally, I was frustrated and disappointed with the quality of the product.
However, I was pleasant when the owner reached out to me personally to address the situation. Not only did they proactive resolve the problem but they also provided generous offerings to rectify the issue.

Have received a beautifully made pair of gloves - deer skin and woollen lining. Incredibly soft and extremely warm. This company has fantastic customer service - they go out of their way to make sure one is happy. Unable to give more than 5 stars but they deserve every one.

Updated 2/7. Merchant responded to my concern and is going above my expectation on a resolution.

I originally rated my purchase as 1* as I had received an empty box but for a sachet of hair detangler. Following my review, the owner emailed me personally and apologised for what had happened. He immediately refunded my purchase and offered to send me another pair for free. I have turned down this offer which was clearly sincerely offered as I would not wish to receive something for which I had not paid or indeed done anything to deserve. I am however extremely impressed with the speed and sincerity of the apology and financial restitution. I would therefore have no compunction in ordering again and can only recommend this company to those looking for the products offered.

I bought a pair of gloves for Christmas and needed to change the colour afterwards. There are no instructions on the homepage to change the product, only for returning the products. The customer service cannot be reached by phone or by chat. Until this day I am waiting for my refund or a new pair of gloves.

My e-mail to the customer service was answered with gibberish that was not proper English and did not make any sense.

UPDATE: 10 April 2024: Some months after this experience the customer service followed up with me and offered a pair of free gloves to make up for the disappointing experience. This shows that the company is serious about trying to improve the customer service. Since the quality of the products is also high, I updated the review from 1 Star to 4 Stars to reflect the efforts of the company.

Happy with my new pair of gloves (Matthew) - Very nice and warm. After a few days I noticed a minor defect and after contacting the company via the chat I received a code to buy a new pair of gloves for next winter as the ones I ordered were out of stock. Not only are the gloves top, also their customer service is top. Happy customer!! Oh and by the way, I don't have to return my defected gloves, they told me to keep using them hoping the defect will not become bigger. Thanks!!