Schwartz & von Halen Reviews 

I got for Christmas a pair of Schwartz & von Halen gloves from my husband and I was over the moon because I've been looking for them for a while now 🌸

Unfortunately, I noticed one of the gloves came defective (a tiny hole on one of the finger inner seams). Because of this, I contacted the company via email to ask what could I do about it. I was expecting really just a "return it and we will refund you", but to my surprise I was contacted by just a (working) day after I sent the email, telling me they were sorry about the situation, that they understood it was a manufacturing fault, and that I would get a 100% discount (for the value of the gloves) to buy a new pair when they were available again in stock and that I could wear the faulty pair until the other arrived; or, if I preferred, I could buy a new (different) pair straight away.

I was really surprised (and thankful) by the response, so I said I was gonna buy a new pair straight away so I could send the faulty pair ASAP so it is fixable.
To this, I was told I didn't have to return the pair because there was nothing to do with it.
My thoughts after the entire interaction were:

- they are super fast and to the point, but in a very kind way.
- they offer a quick solution and empathise with your situation (it is cold, I bike and I need gloves).
- they truly engage in the conversation.
- last but not least; the fact that they let me keep the defective product because I needed them, understanding it wasn't possible to save them, really spoke volumes to me about the values of this company.
Not the same industry, but I've seen fast food chain restaurants throw away food that didn't sell at the end of the day before giving it away for people in need.

To sum up; their products are awesome, the people is awesome, and the values of the company are awesome ❤️

Cheers,

Sofi M.

P.S.: I don't write reviews usually, especially not this long, but when things like this happen, I gladly take the effort and time to tell the full story.

In love with my new teddy gloves from Von Halen. After 1 time wearing them a little hole emerged in the inside of my glove. After chatting with the customer service they immediately offered to send me a new pair as this has never happend before. Super nice & great service!

Ordered gloves for a Christmas gift on Dec 8, with 4-7 day duties included DHL shipping to Canada - received order confirmation but no official shipping confirmation except for a tracking link (for FedEx?) sent to me by their customer service after emailing about a different inquiry (that they didn't answer). It's now Dec 20, it doesn't look like the package was physically shipped, and I haven't received any responses to my last two emails from Dec 16 and Dec 18. Super frustrated and don't think the gloves will arrive in time for Christmas (or even at all?)

Gloves arrived after owner intervened during order process.

I ordered and paid £168 on 9 December for 2 pairs of gloves with guaranteed next day delivery. There was no email to confirm the purchase and no tracking link to delivery. I attempted to call the helpline a few times but was unable to talk to anyone. I left a message and sent an email all of which have been unanswered. It’s been 2 working days after my purchase but I have no idea whether the delivery will happen.
Overall a poor experience.

I can amend the above review to a very positive one as the team have contacted me to assuage my concerns. The 2 pairs of gloves arrived in mint condition and I was able to give them to friends as Xmas presents. All the issues raised have now been addressed.
I can certainly recommend Schwartz & von Halen for product and customer service. Thank you.

We recently purchases a pair of black leather gloves and very happy with the design and premium unpacking experience. Unfortunately the product was damaged but the customer support was very helpful in offering a prompt solution to change the product.

Valuation for Schwartz & von Halen:

⭐️⭐️⭐️⭐️⭐️

I am absolutely delighted with the products from Schwartz & von Halen! The support I received was outstanding and exceeded my expectations. The team was always friendly, competent and helpful - a real plus point that speaks for the company.

The functionality of the gloves is impressive. Not only do they offer excellent protection against the cold, they are also extremely hard-wearing. Whether for winter outdoor activities or everyday wear - these gloves deliver what they promise.

I was also pleasantly surprised by the beautiful appearance of the gloves. The attention to detail and stylish design make them a real eye-catcher. It's nice to see that functionality and aesthetics go hand in hand here.

What I particularly like is how comfortable the gloves are to wear. They fit perfectly and offer a high level of comfort without sacrificing warmth. The high-quality materials not only feel good, but also guarantee a long service life.

Overall, I am extremely satisfied with my experience at Schwartz & von Halen. The combination of excellent support, functional gloves, appealing design and high wearing comfort makes this company a clear recommendation for me. I look forward to continuing to use Schwartz & von Halen products in the future.

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Ik ben absoluut blij met de producten van Schwartz & von Halen! De ondersteuning die ik kreeg was uitstekend en overtrof mijn verwachtingen. Het team was altijd vriendelijk, competent en behulpzaam - een echt pluspunt in het voordeel van het bedrijf.

De functionaliteit van de handschoenen is indrukwekkend. Ze bieden niet alleen uitstekende bescherming tegen de kou, maar zijn ook extreem duurzaam. Of ze nu worden gebruikt voor winterse buitenactiviteiten of voor dagelijks gebruik, deze handschoenen doen wat ze beloven.

Ik was ook aangenaam verrast door het mooie uiterlijk van de handschoenen. De aandacht voor detail en het stijlvolle ontwerp maken ze tot een echte blikvanger. Het is mooi om te zien dat functionaliteit en esthetiek hier hand in hand gaan.

Wat vooral indruk op me maakt, is hoe comfortabel de handschoenen zijn om te dragen. Ze passen perfect en bieden een hoog draagcomfort zonder aan warmte in te boeten. De hoogwaardige materialen voelen niet alleen goed aan, maar garanderen ook een lange levensduur.

Over het geheel genomen ben ik zeer tevreden met mijn ervaring bij Schwartz & von Halen. De combinatie van uitstekende ondersteuning, functionele handschoenen, aantrekkelijk design en hoog draagcomfort maakt dit bedrijf voor mij tot een duidelijke aanrader. Ik kijk ernaar uit om de producten van Schwartz & von Halen in de toekomst te blijven gebruiken.

Although the gloves weren’t to my liking, I was impressed by the rapid delivery (literally the next day) as well as the incredible customer service in dealing with my return!

Excellent customer service:
Quick and flexible communication

Amazing customer service and very fast delivery! My initial gloves came with some loose end. While feeling disappointed at first, they sent the replacement right away without any complicated procedure. This made my day. :)

I had some initial frustration as I was sent the wrong gloves and it took a little time to get this sorted. But the owner then went over and above in order to ensure things were taken care of, which I very much appreciated. The gloves are of exceptional quality for the price, and I highly recommend them (and this company) to others.

Good customer service, I had an issue initially with my order, but it was resolved shortly.

Well don’t know where to start here but was amazing service, I bought 2 pairs of gloves as a gift, 1 pair arrived wrong and unfortunately this made we had to change our gift. When the problem was reported I was contacted by the owner of the company and he quickly sorted this out and sent a replacement and a gift voucher. Quite unbelievable, never received such a good service. I would highly recommend this company to anyone.
I would also like to add that the gloves are fantastic quality too, I would not buy any others.
Thanks

We bought two pairs of vegan leather gloves, one men's and one women's. They are both exquisitely made, soft and very warm, with a luxurious look and feel. The men's are obviously a little bulkier in shape, but both look elegant. After two months of daily use, they look pretty much like new and we're hoping to get many cold seasons out of them. They run the tiniest bit big, so if you're between sizes, I'd suggest considering the smaller size.
I was also in touch with the Customer Service team regarding a query and Jaap was lovely and helpful. It took us a little while to resolve the issue, but I couldn't be happier.
I would very much recommend both the high quality product and the wonderful support. Thank you!

Do not trust this company. I purchased a glove from them and it’s small. I have reached out yo them through emails 5 times and they do not respond. If you need to return or exchange their product you will never hear from them. Very dishonest.I emailed the company and they never took my messages seriously. Automatic respond said they will reach out but you never did.now they want to take my review off

5 stars for these amazing, fabulous and beautiful gloves. The leather feels like silk and the interior is so soft and comforting on a cold winter’s day. Everyone should treat themselves to these superb gloves. I just love them! Thank you so much Schwartz & von Halen - you are the best glove manufacturer in the world! From Elizabeth A.

Purchased and paid for some gloves on the 9th December, have received no confirmation of order, no revert date, no order number but the money whizzed out of my account!! Shall not be using this Company again or recommending. Do not try to call as no one answers.

Update on the above, I have been contacted by the Company who have swiftly resolved this issue. Thank you Jaap for your quick response to address this.

The customer service is excellent and good to help with a great solution.

Received my gloves quickly, but returned them because they were a bit too small. There was a small delay in communication due to blackfriday, but in the end it was resolved quickly and nicely by schwartz-vhonhalen. So afterall very good service and nice pair of gloves!
Thank you for the service.

I fell for the smooth marketing of Schwartz and Von Halen and bought a pair of their luxury gloves. Packaging and shipping is fine as they charge you for it. The issues I have are twofold. 1) the product quality is inferior to most other brands (at half the price) and 2) the process lacks that of a proud glove maker with quality and efficiency goals.
The gloves had a cut in the leather and the stitching revealed exposed loops that if cut would undo the stitching and ruin the gloves. When you carefully review the quality of the gloves you can see the subpar quality.
The process of returns should work but it does not. The company phone is nothing but a voicemail box. No one ever picks up the phone not do they ever call back (Quote: "I checked with the factory and we're having problems with the phones"). They do respond to email, but only to tell you that you have to prove your issues with the gloves, and 'we can give you a rebate on your next purchase' if you do not want to go through the lengthy process of a return and is willing to accept the subpar quality and defects. They actually force you through a process of having to take pictures to prove your point. Once they receive the photos they tell you that it's not that bad and attempt to sway you too keep the gloves. But if you follow through and go through the lengthy process form, they do finally return you the purchase price (less postal costs).
DO NOT let the smooth marketing and fake reviews (by supposed owner) fool you into buying poor quality gloves from this company.