I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more
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Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more
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Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more
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Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 0333 2079882
- marketing@sciensus.com
- sciensus.com/our-services/cancer-care-at-home
4.8
Excellent
383 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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In a very worrying time
In a very worrying time, Siensus provide first class, professional care from the comfort of your own home.
Not only this but they provide a 24 hr help line and access to other members of the team to take as much of the fuss away from the patient.
March 7, 2024
Reply from Sciensus - Cancer Services
Hi Ray, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
The nurses are lovely
February 14, 2024
Reply from Sciensus - Cancer Services
Hi, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Very efficient, knowledgeable and kind
Very efficient, knowledgeable and kind. Always arrive on time within the allocated window.
March 1, 2024
Reply from Sciensus - Cancer Services
Hi M D Morris, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Most part very good,couple of…
Most part very good,couple of times,timing very bad
All the nurses very pleasant November to end of January 24
November 6, 2023
Reply from Sciensus - Cancer Services
Hi Rosalind, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Amazing care from wonderful nurses
I have received the most amazing care from Sciensus. All of the nurses who have provided my treatment have been friendly, kind and supportive. I have always had follow up phone calls to check that everything is ok following treatment or after me ringing for advice etc. Having care at home has also made a huge difference to the impact that treatment has had on my family as well as myself.
March 7, 2024
Reply from Sciensus - Cancer Services
Hi Bethan, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Always on time
Always on time, friendly and professional. We would like to mention in particular Fiona, we always looked forward to her visits. From 2 August 2023 to 23 Febuary 2024.
August 2, 2023
Reply from Sciensus - Cancer Services
Hi Mark, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
All the nurses are wonderful even if…
All the nurses are wonderful even if though they have never met you before. Nicola who had never been to me before is really lovely and listened to everything I had to say.
March 7, 2024
Reply from Sciensus - Cancer Services
Hi Christina, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
The nurses have always been very…
The nurses have always been very efficient and professional
February 27, 2024
Reply from Sciensus - Cancer Services
Hi Michael, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Professional and caring in equal measure to the highest standards at all times.
The care received at home by my wife from Sciensus was excellent with regard to every aspect - from the professional and caring members of the team who attended and the follow up provided during the intervals between treatment. Could not have wished for anything better.
November 19, 2023
Reply from Sciensus - Cancer Services
Hi, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
The nurses are lovely and kind but …
The nurses are lovely and kind but it would be good to have some continuity - to date I have only seen one nurse twice every other visit has been a new nurse
March 5, 2024
Reply from Sciensus - Cancer Services
Hi Nick, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Delivered as per required & stated at a…
Delivered as per required & stated at a difficult time
December 21, 2023
Reply from Sciensus - Cancer Services
Hi Angela, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
The staff are excellent
The staff are excellent: caring, thoughtful and attentive. The firm’s flexibility and patient empathy is impressive.
March 6, 2024
Reply from Sciensus - Cancer Services
Hi Patrick, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
I would not of got through without the…
I would not of got through without the team of nurses I had they were like my guardian angels. I had the most amazing support and tough love at times which I needed the worst time of my life but I wouldn’t of met some of the most memorable people if Id of not chosen Sciensus x they were my stars ⭐️ x
March 5, 2023
Unprompted review
Reply from Sciensus - Cancer Services
Hi, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Rubbish outfit
What went right is more the question
I've had lilly Andrew and Terri so far lovely staff especially terri but it goes goes badly down hill from there the head office in Burton in Trent is totally disorganised all there rotas are rubbish the times given to patients don't agree with rotas given to nurses in the community
I've had three visits so far all totally rubbish
Lilly arrived at 0810 for 10 to 12 apptt then moaned at me for not taken pre meds
Andrew arrived at 12.30 for 10 to 12:apptt poor man bad back should have been at home resting in severe pain
Terri arrived today at 13.30 for 11.10 to 13.10 apptt her rota said 13.10 to 15.10
She had more customer service skills in her little finger than the whole of head office put together
Apologies come cheap mean nothing
Some civil servant in Whitehall agreed a contract that Sciensus can't cope with
Perhaps silver crossed palms as they say just a thought
Don't have them if you have a choice you have to right off a whole day
RUBBISH COMPANY
December 20, 2023
Unprompted review
Reply from Sciensus - Cancer Services
Hi Geoff, thank you for your feedback. We're sorry that you've experienced issues whilst on service, we are always looking for ways to improve our service, and your valuable feedback will be really helpful. If you'd like to discuss these issues further with a member of our team, please may we ask that you send your details to ptcomms@sciensus.com thanks, Anne
Inept Management, great nursing team.
I have been a “customer” with Sciensus for 17 months. The nurses who have visited me for treatment and bloods are amazing.
Tina, Christine, Evie and Ervin always give caring and personal care. They are a credit to the company.
The managers are inept, incompetent, ineffective and fail to plan effectively.
A simple instruction from my consultant continues to baffle the planning team.
I have seen at least four managers come and go over my time with Sciensus, clearly there are underlying issues.
SORT IT Sciensus or I fear you will lose a dedicated nursing team to an employee driven jobs market.
December 7, 2023
Unprompted review
Reply from Sciensus - Cancer Services
Hi InPost, thank you for your feedback. We're sorry that you've experienced issues whilst on service, we are always looking for ways to improve our service, and your valuable feedback will be really helpful. If you'd like to discuss these issues further with a member of our team, please may we ask that you send your details to ptcomms@sciensus.com thanks, Anne
Failed company
If it was possible to put zero, I would. Avoid this company. Today is the third time they have failed to deliver my medication. I was guaranteed it would come today. I saw a van outside, went to speak to the driver, and indeed he was supposed to deliver, but my medication had not been loaded. He had marked it as a failed delivery. Absolutely disgraceful. I will be speaking with the consultant to see if I can get this medication from a different company.
October 30, 2023
Unprompted review
Reply from Sciensus - Cancer Services
Hi Joann, thank you for your feedback. We're very sorry that you're unhappy with the service received by Sciensus and that you have experienced delivery issues. We to understand more about the issues you've experienced, please may we ask that you send your details to ptcomms@sciensus.com so that we can work with you on a resolution. Thanks, Anne
I’m grateful to Sciensus, highly recommend
I’m so grateful that I was able to have my chemotherapy with Sciensus because I was able to have chemotherapy from the comfort of my own home which helped me avoid the stressful situation of having it in hospital. Hospitals make me very anxious. The nurses were so experienced, friendly, patient, kind, empathetic and supportive, and having the same regular nurses coming to my home helped to reduce my anxiety and fears.
May 11, 2023
Reply from Sciensus - Cancer Services
Hi Jodi, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Excellent service
Nurses always arrive within the allocated time or call me in advance. Nurses are always professional. Treatment or medication have never been delayed.
June 27, 2023
Reply from Sciensus - Cancer Services
Dear KriMi, Thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you have time and you're interested in sharing, please get in touch at Marketing@sciensus.com. Thanks, Danni
Nurses are amazing
June 21, 2023
Reply from Sciensus - Cancer Services
Dear Dale, Thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Danni
Normally my nursing is spot on.
Normally my nursing is spot on.
Problems have been with couriers picking up bloods, usual ok but sometimes bad. Example courier due at 13:00 eventually after lot of chasing picked up at 20:15!!
June 12, 2023
Reply from Sciensus - Cancer Services
Dear Derek, Thank you for your feedback. We’re always looking for ways to improve, and your valuable feedback will be really helpful. If you'd like to discuss further with a member of our team, please send your details to ptcomms@sciensus.com and we’ll get in touch with you as soon as we can. Thanks, Danni
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