I have regular home visits for cancer treatment. There are 2 visits each month, 1 to take a blood sample, which is then collected for testing. The 2nd is to deliver my medication, provided my results... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been under the care of the Belfast nursing team for quite a few years now in relation to ongoing cancer treatment/chemotherapy. I cannot speak highly enough of each and every nurse that has att... See more
Company replied
Having a nurse come to my house to give me my treatment has been a game changer. It has taken the stress out of travelling to the hospital and having to wait for treatment. I get a text the day bef... See more
Company replied
Excellent service from start to finish. The nurses are lovely, both friendly and professional. They keep you informed of your appointment time and will contact you if they can come earlier or are goin... See more
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Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We’re the UK’s leading provider of cancer treatments at home, supporting patients and their families. Our team of specialist cancer nurses, clinical nurse specialists and practice development nurses bring systemic anticancer therapies (SACT), including chemotherapy, to thousands of patients every month, and they’ll be right by your side, every step of the way.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 0333 2079882
- marketing@sciensus.com
- sciensus.com/our-services/cancer-care-at-home
4.8
Excellent
383 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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helpful infomation
May 14, 2025
Reply from Sciensus - Cancer Services
Hi David, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The nurses are amazing x the people on…
The nurses are amazing x the people on the end if the phone are always helpful too.
May 8, 2025
Reply from Sciensus - Cancer Services
Hi Sue, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Wonderful !
May 15, 2025
Reply from Sciensus - Cancer Services
Hi J Price, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus - Cancer Services
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Good service
February 14, 2025
Reply from Sciensus - Cancer Services
Hi David, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Its a quango
Its a quango, a private company making money from the tax payer all made to look good to justify its costs!!
February 14, 2025
Reply from Sciensus - Cancer Services
Dear Lisa, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode if you have any unresolved issues with the Sciensus service. We value all feedback, and use it to improve, so thank you for taking the time to write a review. If there is anything that we can do to support you, please let us know. Thank you, Anne
The nurse you sent was great Kim she…
The nurse you sent was great Kim she was called. The prompt delivery thankyou I cannot get on the app.
February 17, 2025
Reply from Sciensus - Cancer Services
Dear customer, thank you for your feedback. Please email ptcomms@sciensus.com so we can assist you getting onto the app. Thanks, Anne
Good Service
Staff really helpful. Delivery on time with constant updates. District Nurse visit for teaching how to inject was good
February 17, 2025
Reply from Sciensus - Cancer Services
Hi Sharon, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The nurse was very nice to get on with
The nurse was very nice to get on with, she explained everything to me, overall she was great.
February 20, 2025
Reply from Sciensus - Cancer Services
Dear customer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
I don't really know what to say about…
I don't really know what to say about this company. The 2 nurses who came to treat my husband were very nice.
The service as a whole was appalling. Lied to about a consent form not being received after his consultant had emailed it over 3 times. It then transpires that the drug the consent form was for wasn't available though them. This took them 7 weeks to work out. It's cost my husbands numbers to go the wrong way and been so detrimental to his cancer care. 16 phone calls on one day to be told this. The stress their lack of care has caused is unacceptable. No letter or email to apologise or really explain has been forthcoming. I so hope this doesn't happen to anyone else under their care.
November 8, 2024
Unprompted review
Reply from Sciensus - Cancer Services
Dear AJ, we are sorry to hear about your experience which does not match our usual high standards of care. We use patient feedback to learn and improve so we would like to find out what has gone wrong. Please contact us at ptcomms@sciensus.com with your husband’s name, date of birth and postcode and a summary of your experience so that we can investigate this further. In the meantime, please accept our apologies, Anne
Reply from Sciensus - Cancer Services
Dear Ian, we are sorry that you have experienced poor service from Sciensus. We would like to understand what has led to your review so we would be grateful if you could contact us at ptcomms@sciensus.com with more information. Please include your name, date of birth and postcode and a reference to this post. If you would like us to provide you with a written report following our investigation please let us know. Thank you, Anne
Nursing staff wonderful
Nursing staff wonderful. Could improve on the clerical and communication!
March 15, 2024
Reply from Sciensus - Cancer Services
Dear KLS, thank you for your feedback. We're so pleased that you're happy with the service provided by our nurses. If you would like to discuss improvements please email ptcomms@sciensus.com . Thanks, Anne
Reliable & knowledgeable nurses
Reliable & knowledgeable nurses. Have never let us down.
Kind and efficient!
March 15, 2024
Reply from Sciensus - Cancer Services
Dear Josephine, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
My nurse Naomi comes every 2 weeks and…
My nurse Naomi comes every 2 weeks and is AMAZING, all the other nurses I have met for bloods or when she is away have also been really kind and professional. The whole experience is really great.
March 12, 2024
Reply from Sciensus - Cancer Services
Dear Charlotte, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great team & experience
Lovely nurses , very knowledgeable & up to date , great to be able to have treatment from home so no travel to treatment centre , meant having cold cap on during & 1.5 hours after last treatment was fine as in own home .
Felt safe and supported by the nursing team & nurse lead .
January 26, 2024
Reply from Sciensus - Cancer Services
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Generally very good but appointment…
Generally very good but appointment timings, besides repeated requests for first thing more often that not get ignored by scheduling team.
February 28, 2024
Reply from Sciensus - Cancer Services
Dear Marion, if you would like to discuss this with a member of the team please email ptcomms@sciensus.com. Thanks, Anne
Back to NHS
Nurses friendly and efficient. Not sure about approach to eating whilst here on duty. Communication poor and invoices not explained and incorrect. As privately funded patient unacceptably poor. May work for insurance companies but it’s not for me. Too much stress when zero stress required. Back to NHS.
March 1, 2024
Reply from Sciensus - Cancer Services
Dear Julia, We take all feedback from patients seriously and would like to investigate this further to be able to improve our service. Please could you send your name and contact details to us at ptcomms.sciensus.com so that we can work on a resolution for you. Thanks, Anne
Nurses helpful and kind
Nurses helpful and kind. Always punctual. Liason with consultant is excellent.
March 6, 2024
Reply from Sciensus - Cancer Services
Hi Peter, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Sciensus performance
Visiting nurses very good and highly professional. 24 hour nurse help line helpful. Drug delivery scheduling and logistics unreliable with several incidents of failure to deliver on scheduled days causing disruption and delays to treatment plan and some anxiety and distress. General Sciensus helpline and dedicated patient liaison person largely ineffective. Text reminders persistently incorrect visit timings, which appeared to be caused by the delivery disruptions and failure to update systems.
March 8, 2024
Reply from Sciensus - Cancer Services
Hi Bill, we are sorry to hear of your experience with Sciensus. We would like to investigate this further, as we understand the anxiety that failed deliveries cause. We record all missed and delayed doses and would like you to contact us at ptcomms@sciensus.com so that we can respond to you. Thank you, Anne
Positive Experience
Each nurse that attends to me is cheerful and encouraging. I always feel that I'm important to them, not just as a patient but as a person.
They always share knowledge of health tips and benefits which you can't always get from the hospitals.
Their visits are always a positive experience,
March 7, 2024
Reply from Sciensus - Cancer Services
Hi Ken, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
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