The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
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Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The "experience" was good, not great
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain to make sure of not missing them.
November 5, 2025
Reply from Sciensus
Hi Terence, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Delivery was smooth but I can’t put my…
Delivery was smooth but I can’t put my next order in
October 28, 2025
Reply from Sciensus
Hi Vicky, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Absolutely fantastic
Absolutely fantastic the nurses were very helpful and experienced. They made me feel so calm and explained to me how to do things properly. Could not have been anymore understanding and helpful.
November 4, 2025
Unprompted review
Reply from Sciensus
Hi Shirley, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent Belfast nursing team …
The Belfast nursing team are absolutely second to none. Their duty of care and the information and knowledge they have provided during my breast cancer treatment has been absolutely excellent! Nothing is too much trouble for them and all such friendly girls!
November 4, 2025
Unprompted review
Reply from Sciensus
Hi Cathy, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Great
Great, no nonsense quick delivery. Lovely customer care agents. Great selection of products.
October 1, 2025
Reply from Sciensus
Hi Joanne, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Wonderful service
Very much kept upto date with everything that is going on, regarding delivery and making sure you have everything you need.
Always on time.
Thank you. Great service.
October 30, 2025
Reply from Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
MY EXPERIENCE WITH SCIENSUS
I like that the driver gives updates via text to let me know when exactly my delivery will be
October 30, 2025
Reply from Sciensus
Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Melissa my nurse last week was…
Melissa my nurse last week was brilliant as all of the nurses are. They are all helpful and considerate and give great advice as required
October 28, 2025
Unprompted review
Reply from Sciensus
Hi DT, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Drugs delivered every 2 months
Drugs delivered every 2 months, they always arrive at the appointed time. Delivery men polite and cheerful.
October 28, 2025
Reply from Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
I always phone and arrange my next…
I always phone and arrange my next delivery slot. Each time I call i never have to wait to long. Friendly staff and very helpful.always make sure that I dont forget my date for delivery by sending me text mess. Thank you for ur help
October 30, 2025
Reply from Sciensus
Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Sciensus has been supplying my…
Sciensus has been supplying my medication for several years, they always communicate the date and time slot for my delivery a few weeks before the due date. Reminding me the day before, and on the day updating how many stops before I receive the delivery.
October 28, 2025
Reply from Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
I have never wrote a review before …
I have never wrote a review before but felt I needed too. The Belfast Team have all been absolutely fantastic in helping me through my cancer journey. Nothing was too much trouble. They were so professional and yet caring and emphatic. Every one of them were so knowledgeable and efficient. The Nurses on the care team who checked in on me with phone calls and a few times I had to ring them were absolutely fantastic too. I'm going to name them so I'll put them in alphabetical order so there's no favoritism lol...Thankyou all so much and well done Sciensus..
Ann
Daire
Edel
Gail
Gemma
Kathryn
Melissa
Patrica
Rachel
Rob
I hope I haven't forgotten anyone if I have I'm sorry you are all wonderful xx
September 16, 2025
Unprompted review
Reply from Sciensus
Hi Sharon, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
I have been receiving deliveries from…
I have been receiving deliveries from Sciensus since June 2021 and have received my medication every two months as promised. The delivery men have all been on time with deliveries as promised and very courteous.
October 30, 2025
Reply from Sciensus
Hi Thomas, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very reliable
Ordering is really easy.
Always deliver on time and advise if any delays expected.
October 30, 2025
Reply from Sciensus
Hi Louise, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Medical delivery
Im due to move into no.4 but staying at no.9. Same street. Driver went to 4. I received the medication as i was looking out thanks to the text msg updates.. He was very polite n happy and understanding .
October 28, 2025
Reply from Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Whilst the delivery is efficient and…
Whilst the delivery is efficient and text messages keep me informed, the actual App is useless!!! It never gives a true update of the delivery , always says driver is on drop one and I’m much further down the list, however 5 mins later I get a text to say I’m the next drop !!!! What’s the point of the App ?
October 28, 2025
Reply from Sciensus
Dear V Simpson, thank you for taking the time to write a review. We apologise that the app messaging did not update efficiently for you. We will pass this on to our app team. Thanks again, Anne
Lovely Nurse
Connie comes to visit my husband, she is very professional, always has a smile, lovely girl, explains everything, Very Happy with the service we get from Sciensus
October 29, 2025
Unprompted review
Reply from Sciensus
Hi Lulu, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very reliable delivering my monthly…
Very reliable delivering my monthly injections every 3 months 💯 great effort
October 28, 2025
Reply from Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Medication Delivery
Sciensus deliver my medication usually every two months. The day before my delivery is due I get a timeframe when it will arrive. On the actual day of my delivery I can use a tracker system to see when my medication will arrive. This is very useful.
October 28, 2025
Reply from Sciensus
Hi Therasa, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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