The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
Company replied
Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Urgent order of methotrexate…
I urgently required more methotrexate for my rheumatoid arthritis as my dose was changed and I was due to take my injection today. I placed my order on Monday & it was delivered yesterday. Excellent service. Thank you.
October 28, 2025
Reply from Sciensus
Hi Vivien, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Tracie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
So helpful
So helpful! I couldn’t see a delivery date which suited me, I was meant to start my treatment on a certain date but the delivery slots were after this. By that point I would have been 5 weeks without any treatment leaving me to worsen. I spoke with Courtney via the live chat and they were amazing, super helpful and straight to the point. Managed to change the delivery so I could have my medication in time. Really appreciate them
October 28, 2025
Unprompted review
Reply from Sciensus
Hi Lucy-Mae, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great update with times
October 22, 2025
Reply from Sciensus
Hi Tammy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service
Excellent service and always deliver within the specified times given
October 23, 2025
Reply from Sciensus
Hi James, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery driver very helpful
Delivery driver very helpful,as, I was not home, and he came to the shop i volunteer in
October 23, 2025
Reply from Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always get a text message telling me…
Always get a text message telling me when my medicine is coming then I get a message telling me approximately what time it will arrive and they have never let me down so brilliant service
October 23, 2025
Reply from Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Pleasant drivers
Pleasant drivers , keep me informed when my delivery is due, being able to phone as I’m not computer savvy the ladies I’ve spoken to have been very helpful overall I cannot fault anything many thanks.
October 23, 2025
Reply from Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Unseen delivery driver
Due a delivery between 15.15 to 17.15. Check tracker driver was still in Sevenoaks at 15.15 and still there at 17.15 driver was on job 22 I was number 36 I come home from work early at 14.00 loseing 70 pounds for the afternoon at 19.00ish I get a txt saying delivery unsuccessful this was on there part not mine. I lose £70.00 pounds from work just to meet the delivery which is free yet I lose money from work it would not be so bad if the driver showed but no show at all tracker says still in Sevenoaks sciensus delivery is no better then when they were HAH.. I SENT A EMAIL TO NHS COMPLAINTS ASKING WHEN THEY CHANGED DELIVERY COMPANIES CAN THEY TRY DELIVEROO LET WE MAY STAND A CHANCE OF GETTING OUR MEDICATION ON TIME
October 21, 2025
Reply from Sciensus
Dear Leslie, we are very sorry to hear that your delivery failed last week and that this has caused you not only inconvenience, but lost income as well. We will be investigating this further for you. In the meantime, if you need to contact us on ptcomms@Sciensus.com please include your name, date of birth and postcode. We take all feedback seriously so thank you for taking the time to write a review, Anne
Excellent service
Excellent service and always polite and friendly and helpful happy to go the extra
October 24, 2025
Reply from Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Still no further ahead with my…
Still no further ahead with my prescription and hospital pharmacy received my prescription on 17th September but still no word from Sciensus 20th October
October 1, 2025
Reply from Sciensus
Dear Linda, thank you for taking the time to write a review. We will contact your hospital and then we will be in touch. We are keen to resolve this for you as soon as possible. Thank you again, Anne
Was out at hospital first delivery …
Was out at hospital first delivery date, a new date was quickly arranged via a phone call.
September 23, 2025
Reply from Sciensus
Hi Veronica, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Pretty shocking company
Pretty shocking company.
Severe lack of urgency in delivering medication.
Thank god I'm not on anything that's life saving.
All they need to do is deliver. They need no further information to do this job.
October 15, 2025
Unprompted review
Reply from Sciensus
Dear Colin, we are sorry to hear that you have not had a good experience. If you would like Sciensus to find out why the service you received was not as expected, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode including a short summary of the issue that you have encountered, our team will then be able to investigate. We take all feedback seriously, so we appreciate you taking the time to write a review, thank you, Anne
Shocking no idea how or why this…
Shocking no idea how or why this company has the contract to deliver livesaving medicines bad from ordering to stock to delivery . The reply in itself from this company an absolute joke
October 19, 2025
Unprompted review
Reply from Sciensus
Dear H Weaver, thank you for taking the time to write a review. We would like to find out more so that we can resolve the issue that you have experienced. Please contact us at ptcomms@sciensus.com with your name date of birth and postcode, we will then be able to investigate. We use feedback to learn and improve, so we thank you for your feedback, thank you, Anne
I like the idea that the company sorts…
I like the idea that the company sorts it all out for me, dates for delivery and how many pens I need . Plus having the injection sites there so you won’t forget which site you last did. It’s a very convenient app and works well I think.
October 14, 2025
Reply from Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Absolute disgusting Company
Absolute disgusting Company, drivers are extremely rude. I have no way to get my medication as they continuously schedule it during the school run and I get a rude call saying I missed my delivery even though I am less than ten minutes away. Sorry Sciensus, unfortunately my 5 year old can not take himself to school and some people unfortunately do not have help. It's a shame, I never had any of these issues previously, they used to call before they arrived by the way and wouldn't have failed to deliver over less than ten minutes!! They would have done another house first then come. I am guessing I will either have to go off my meds now or tell my child to find his own way to school.
October 16, 2025
Unprompted review
Reply from Sciensus
Dear Christine, we apologise that we have scheduled your delivery for a time that is not convenient for you. We are keen to resolve this for you. If your delivery has not already been re-arranged, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We are able to record alternative arrangements, that we can use if you are unexpectedly not available at the time of your delivery, which our Patient Services team will be able to explore with you. Thank you for taking the time to write a review, it is appreciated, Anne
Amazing customer service in Devon
As always the customer service from the drivers in Devon was fantastic. I had a delivery today from Simon who went out of his way to get me a sharps bin when I needed one. He answered my questions I had on where to store my medication he seemed very knowledgeable. Very helpful and polite thank you
October 15, 2025
Unprompted review
Reply from Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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