Southern Cross offered insurance to both my husband and I even in light of my husbands emerging health issues. We were thankful for the cover and sense of security it offered should anything go wrong... See more
Company replied
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Review summary
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Easy and quick to deal with. My 7yr old son got sick and had to go to hospital while we overseas. Thank goodness for travel insurance, communication was awesome, we felt supported and the hospital bil... See more
The application on the website was easy to use and navigate. I do have existing health issues that increased the premium but I do understand that insurance is based on risk. Very prompt acceptance... See more
When my daughter and I got snowed-in in New York and our flight was delayed, I had no need to worry because I knew SCTI would look after us, and they did. Simple application process. Fair premiums a... See more
Company replied
Company details
About Southern Cross Travel Insurance
Written by the company
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreWritten by the company
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contact info
155 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4.5
Excellent
2K reviews
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We have been with Southern Cross for a…
We have been with Southern Cross for a long time. We have health insurance and pet insurance, and from time to time take out their travel insurance when we have to travel. Always reliable with paying out claims. Highly recommended. They are trustworthy.
March 27, 2026
Reply from Southern Cross Travel Insurance
Hi Frida. We appreciate your long-term loyalty and trust in our health, pet, and travel insurance. We're happy to hear that you've consistently found our claims process reliable. Thank you for your recommendation!
Fortunately nothing went wrong on our 3…
Fortunately nothing went wrong on our 3 week trip to Australia but it was definitely a good surprise to get an email from Southern Cross upon our arrival home with a link to make a claim if we needed to. Top marks for customer service!
April 24, 2026
Reply from Southern Cross Travel Insurance
Hi Lynn. We're happy to hear that you had a safe trip to Australia! It's great to know you appreciated our communication upon your return. Thank you for your positive feedback regarding our customer service.
easy to deal online and at a reasonable…
easy to deal online and at a reasonable price given that I'm now in the 60yr old bracket.
April 23, 2026
Reply from Southern Cross Travel Insurance
Hi David. We're happy to hear that our online process was easy and the price reasonable. Thank you for your positive feedback, it means a lot to us. Take care.
Reply from Southern Cross Travel Insurance
Hi Chetanya. Thanks for your review. We are sorry to hear you are experiencing a slow service and lack of response. We'll investigate this further and ensure we respond as soon as possible. Thanks for your feedback.
Nothing to mention.
April 22, 2026
Reply from Southern Cross Travel Insurance
Hi there. Thanks for your comment.
Easy to purchase online and previous claim paid out quickly
Easy to purchase online. Didn't need to make a claim this time but have had to on a previous policy when I broke my leg and had to cancel my trip last year. The claim process was easy and payment received promptly. Highly recommended!
April 22, 2026
Reply from Southern Cross Travel Insurance
Hi Lucy. We're happy to hear that purchasing online was easy. We appreciate your recommendation and are glad our claim process was simple and prompt when you needed it. Thank you!
Great Value Travel Insurance with Excellent Service compared several travel insurance…
I compared several travel insurance providers and found SCTI to offer the most competitive price with excellent coverage. The application process was quick and straightforward, with prompt confirmation and helpful email reminders throughout. Overall, a very positive experience—I would recommend SCTI and would happily use them again.
April 22, 2026
Reply from Southern Cross Travel Insurance
Hi Kathy. We're happy to hear that you found our travel insurance to be a great value! We appreciate your positive feedback regarding the easy application process and helpful reminders. Thank you for recommending us, we're glad you had a positive experience.
Southern Cross has a great cover and reasonable price.
Southern Cross has a great cover and reasonable pricing for travel insurance. Luckily for us we didn’t need to put in a claim so can’t comment on this process.
April 18, 2026
Reply from Southern Cross Travel Insurance
Hi Diane. We're happy to hear that you found our travel insurance to have great coverage and reasonable pricing. Thank you for your positive feedback, we appreciate it.
I have not claimed anything
I have not claimed anything. But your service is good to concern about my well beings
April 21, 2026
Reply from Southern Cross Travel Insurance
Hi there. We appreciate your feedback and are happy to hear that you value our concern for your well-being. Thank you for taking the time to share.
Reply from Southern Cross Travel Insurance
Hi there. We're happy to hear that booking was easy, and our responsiveness and pricing met your expectations. Thank you for your feedback!
Consumer's concerns not heard despite…
Consumer's concerns not heard despite providing all receipts as a proof. SCTI only understands their decision and what the GP says, their "says" are the final decision. Not worth buying insurance cover when you are not heard and no sympathy.
April 23, 2026
Unprompted review
Reply from Southern Cross Travel Insurance
Hi Anita. We appreciate your feedback and the time you took to share your experience. We're sorry to hear that your concerns weren't adequately addressed. We'll review your claim and if you would like to enter our complaints process, please let your accessor know. Take care.
To be honest I didn’t call on the…
To be honest I didn’t call on the insurance while I was away BUT… it covered the important medical events that “pop up” should I had needed it.
I will do the same again for piece of mind when travelling
April 19, 2026
Reply from Southern Cross Travel Insurance
Hi Roy. We're happy to hear that our coverage offered you peace of mind during your travels! Thank you for sharing your positive experience and we appreciate your feedback.
Reply from Southern Cross Travel Insurance
Hi there, thank you for your positive feedback!
Great travel insurance
Great travel insurance, easy to purchase and clear to understand wha is covered and who to contact if you need any help. Really good value for money.
April 16, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found our travel insurance easy to purchase and understand. We appreciate your feedback on the value for money and clarity of coverage. Thank you!
Easy to use for first timer and…
Easy to use for first timer and reassurance that if anything happened we were covered
April 17, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our service was easy to use for you and that you felt secure with our coverage. Thank you for your positive feedback!
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you're happy with our pricing and service. Thank you for the positive review.
I’ve used southern cross a few times…
I’ve used southern cross a few times now and they’ve always been helpful .
April 16, 2026
Reply from Southern Cross Travel Insurance
Hi there, we appreciate you taking the time to share your positive experiences with us. We're happy to hear that our team have been helpful!
Reply from Southern Cross Travel Insurance
Hi there, thank you for the positive review, we appreciate it!
Very good service
April 16, 2026
Reply from Southern Cross Travel Insurance
Hi there, thank you for the positive review, we appreciate it!
Very simple online portal to use both…
Very simple online portal to use both for applying for travel insurance and completing a claim on return. I smashed the screen on my mobile while in Oz. Rang the international number, answered quickly, the customer service representative was polite, knowledgeable and very helpful. Also empathetic to my situation.
On return to NZ, got all the paperwork, receipts etc I needed and submitted the claim. Still waiting to here back but process so far has been seamless.
April 14, 2026
Reply from Southern Cross Travel Insurance
Hi there, we appreciate you sharing your experience. We're happy to hear you had a good experience when you needed assistance. We aim to make the claims process as smooth as possible and hope to have an update for you soon. Thank you.
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