Southern Cross offered insurance to both my husband and I even in light of my husbands emerging health issues. We were thankful for the cover and sense of security it offered should anything go wrong... See more
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Easy and quick to deal with. My 7yr old son got sick and had to go to hospital while we overseas. Thank goodness for travel insurance, communication was awesome, we felt supported and the hospital bil... See more
The application on the website was easy to use and navigate. I do have existing health issues that increased the premium but I do understand that insurance is based on risk. Very prompt acceptance... See more
When my daughter and I got snowed-in in New York and our flight was delayed, I had no need to worry because I knew SCTI would look after us, and they did. Simple application process. Fair premiums a... See more
Company replied
Company details
About Southern Cross Travel Insurance
Written by the company
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreWritten by the company
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contact info
155 Fanshawe Street, 1010, Auckland, New Zealand
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4.5
Excellent
2K reviews
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I've never purchased traveler's…
I've never purchased traveler's insurance before, but I heard they may ask for it during customs while traveling to NZ (they didn't). We also knew that we wanted to go on some adventures.
Thankfully, we didn't need to use it, but the process of getting coverage was quick and easy. It made us aware that we should have this extended coverage aside from our personal coverage, just in case something goes wrong outside of our coverage.
We almost had to use it. Cyclone Vaianu was heading toward NZ as we were about to fly out. Our plane was delayed, we were put on stand-by, told we were grounded, and that we would have to stay. If we had, we would have been in the cyclone. Thankfully, we were the last two accepted on the next flight out.
What I did learn is that we should carry travelers' insurance for at least a few days after our trip is supposed to end, for instances like this.
Although this is an extra expense, it's still affordable, and now I also feel it's a must if we're traveling internationally.
April 11, 2026
Reply from Southern Cross Travel Insurance
Hi there, thanks for your great review. We’re glad you found arranging travel insurance quick and easy, and that it gave you peace of mind during Cyclone Vaianu. We really appreciate you taking the time to share your experience
Reply from Southern Cross Travel Insurance
Hi there, thank you for the positive review, we're happy to hear our travel insurance gave you peace of mind.
Took travel insurance out with Southern…
Took travel insurance out with Southern Crossp as recommended by Moneyhub. Very happy i did as i found them to be the cheapest with the best coverage while communication with them was the best.
April 13, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found our travel insurance to be the most affordable and that our communication met your needs. Thank you for sharing your positive experience with us!
Being honest with medical information is not a deficit
Relevant questions asked to ascertain the necessary information so that I was totally covered on my recent overseas trip. Nice friendly staff interaction. Would highly recommend.
April 12, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our team helped ensure you were totally covered for your overseas trip by asking the right questions. We appreciate your recommendation and are glad you found our staff friendly!
Straightforward process
Straightforward process. We didn't have any incidents but we had peace of mind that if we did we had chosen great travel insurance. Sign up and sign in portal was straightforward as well.
April 12, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that the process was straightforward and that our travel insurance provided peace of mind. Thank you for the positive review!
Easy to work with
April 11, 2026
Reply from Southern Cross Travel Insurance
Hi there, thank you for the positive review, we appreciate it.
Easy to use service
Easy to use service, fast to reply and great value and peace of mind!
April 10, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our service was easy to use and gave you peace of mind! Thank you for the positive review.
While getting the quote it was easier
While getting the quote it was easier, The customer service personal who helped me, I would like to know he did a great job. He went above than expected and helped me out. I would like to thank and say you have such a amazing staff
April 8, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that your quote experience was easy. It's great to know the customer service was exceptional and went above expectations. We appreciate you acknowledging our amazing staff!
annual travel plan
bought the annual travel plan because travelled twice over the year. It was easy to add a country and there was no additional charge which I appreciate.
March 19, 2026
Reply from Southern Cross Travel Insurance
Hi there, we appreciate you choosing our Annual-Multi Trip plan and are happy to hear that adding a country was easy and free of charge. Thank you for your positive feedback!
Delay in claim process
I thought that the claim process did take longer than I expected. Would have liked to have received the claim decision with in a week.
April 9, 2026
Reply from Southern Cross Travel Insurance
Hi there, thank you for your feedback on the claims process, we appreciate it.
Travel insurance is a must now
Travel insurance is a must now. These days anything and everything is uncertain leading to pre plans only covering so much. Having peace of mind is necessary so I can concentrate on my travel & it's purpose.
April 9, 2026
Reply from Southern Cross Travel Insurance
Hi there, it's good to know that our travel insurance provided you with peace of mind and helped you feel secure while you travel. Thank you for the positive feedback!
Reply from Southern Cross Travel Insurance
Hi there, thank you for the positive review.
Reply from Southern Cross Travel Insurance
Hi there, we're glad to hear you found our insurance simple and reliable. Thank you for the positive review.
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear you found our insurance to be a reasonable price. Thank you for the positive review.
Peace of Mind
Being covered for pre- existing conditions gave us peace of mind and the competitive pricing.
March 16, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our coverage for pre-existing conditions provided you with peace of mind. Thank you for your positive feedback!
It was a good value and even though I…
It was a good value and even though I did not use it, I know that I have chosen a good company for my travel insurance.
April 5, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found our travel insurance to be a good value. Thank you for choosing us, and we appreciate your confidence in our company!
No trouble getting our travel…
No trouble getting our travel insurance, even though we are in our 70s and my husband has a pre existing condition. Staff were very helpful. Fair price too.
March 17, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you had no trouble getting travel insurance and that our staff were helpful. We appreciate you mentioning the fair price, thank you for your feedback.
Easy to obtain the cover I needed and…
Easy to obtain the cover I needed and the communications were just right.
April 3, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that you found the cover you needed easily. Thank you for your feedback!
No claims made but peace of mind when…
No claims made but peace of mind when travelling. Happy that we have a sound backing from a very reputable organisation.
April 3, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our services provide you with peace of mind during your travels. It's great to know you felt supported. Thanks for your feedback.
Very responsive and reassuring when I…
Very responsive and reassuring when I rang with questions about my coverage easy to access on the phone.
April 3, 2026
Reply from Southern Cross Travel Insurance
Hi there, we're happy to hear that our team was responsive and reassuring when you contacted us! We appreciate you highlighting our accessibility and your positive experience.
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