SDS Watersports Ltd Reviews 119

Great service especially with covid and all the restrictions that the shop has had to deal with. *****

Dear Sir/Madam,

I have called every line today to see status of order as after I paid I see you are no longer in office from the 5th of this month.
Please can you advise of your position as I am getting worried that you are no longer trading?
Any feedback would help.
Kind Regards,

Spencer Clifford

Very prompt and professional service. Have used SDS Watersports in the past and they never fail to disappoint.

Excellent overall service, maybe a bit more live information about the delivery.

I ordered an undersuit on 14 October which hadn't arrived after 2 days although I had paid for next day delivery. Phoned and talked with a lady who advised they didn't have my requested size in stock but would order one in. Was also told they had sent email to this effect but was never received, nor the order confirmation email. Phone again 27 October for an update. The lady said she would contact the supplier and get back to me with an expected delivery date. She never did. Sent an email asking for an update but received no reply. I then contacted the supplier and was told the suit I ordered was not made in the size I requested even though SDS advertise it. So I contacted SDS again on 3rd November and changed my order to the next size up. Which was sent out that day and should have arrived next day. It arrived the day after. This last issue was obviously not down to SDS but added to the frustration of the whole sorry saga.

Very quick delivery. Top service.

It took months to arrive then came wrong. Missing a handle and sticker. Once advised they posted out a handle and sticker for me to fit myself to the tank. That took 3 days to arrive.

Don’t normally leave reviews but just letting first time buyers know you will be waiting weeks and weeks for items and unless you communicate with them first they won’t be in touch to let you know what’s going on, finally received item after waiting over 12 weeks.

Good service and they kept me informed all of the way as I had to return the wetsuit due to it being to small for me. Would of given 5 star, however I had to pay the return postage on the original wetsuit. Not sure if this was stated in their returns policy or not.

Excellent service, excellent quality products

Great customer service. Very response and prompt delivery.

Order took a couple of weeks to be delivered and there were no me from the about there being a delay and no replies to my enquiries asking when it would be delivered

Great customer service. I got a fantastic torch at a discount!!!

Very helpful and excellent service. Unfortunately the item didn't fit but it was no problem returning it. Would recommend.

Ordered a 232/300 bar adapter, it never arrived, impossible to get hold of anyone to sort it out.
It's been a month now and still no reply from them.

Ordered an item. They took my money even though it turns out it was not in stock. Waited a month for it to be restocked and when it came it was the wrong thing. Communications with this company were genuinely dreadful with many emails going unanswered and when I finally did get responses I was given various (dubious) reasons why they had been unable to reply. Won’t be ordering anything from these people again, the customer service is just non-existent.

I have used SDS a few times. This time, there were problems through no fault of SDS. Madi went above and beyond in order to solve the problems, get the right size of wetsuit in time for a trip. Full marks, a great service and even came in lower cost than I expected.

I Wouldn’t use again I Ordered £200 worth of dive gear never received my delivery After 7 days so I called them To see where my order was to be told there waiting for stock to arrive and that It will be another 5 days so I called them 12 days after I made my order to be told it will be another week for 2 more items so I cancelled them 2 items and ordered from elsewhere

Bought wetsuit in July after 2 emails (not been replied to) and finally a call in September was told the item had arrived but in the wrong size. I took said item anyway and it does actually fit so worked out well. Put this down to the pandemic. The suit arrived the next day and very pleased with it.

Staff very knowledgeable about the products and very friendly.