SDS Watersports Ltd Reviews 119

The mask was perfect when it arrived but the communication during the process was appalling. No acknowledgement of the order and no response to the my 2 follow up email. When I eventually took time out of my work to phone, then they posted the mask with 24 hour delivery. I know this is a difficult time but don’t offer an online shop if you don’t have the staff to support it

I suppose it could double as a selfie stick!! but is something we have been on the look out for sometime. It will, I have no doubt, help us take better underwater pictures and video.

Items ordered at the end of June, chase email was sent 3 weeks later, but reply took 4 days, subsequent chase on 6th August indicating that it would be 3-5 days, another chase around 17th August, not replied to, telephone chase on 25th I was advised it was being dispatched. Items finally received on 28th, but delivery notification was only received on 2nd September.
Disappointed with service as I chose sds partially as a result of the awards they have previously been awarded

My torch hasn’t arrived nearly two weeks later, and there has been no response to my e mails and calls. Had I known the delivery Was going to take this long I would have gone elsewhere. Can’t get hold of SDS to cancel order. Disappointed

Placed order in May and was expecting delivery within a couple of weeks after they re-opened in June. They stopped responding to emails in July and despite telling me over the phone they would call me back with a tracking update, they never did. Order finally arrived on 14th August.

They never apologised for the delay or even offered a refund if the item was out of stock. I was left with the impression that once they have payment, they couldn't care less when you receive your order.

Ordered dive knife , didn’t realise it came fro Italy so it took a number of weeks to arrive. This may be due to Covid. Only comment I have is that an indication of expected delivery date at point of order would have been helpful.
Product is good and recipient was pleased.

I have dealt with SDS for many years spending in the thousands. They have been an excellent company to deal with.

This time even allowing for COVID i was left dissapointed. A total lack of replies to emails and 18 days for a delivery is not the service i am used to.

If it really did need to take that long all you need to do is advise your customer. Not leave them totally in the dark.

Needed 3 wetsuits in a hurry. Discussed options and ordered over the phone.

Didn’t have the product I ordered but quickly provided an alternative, which I am happy with, and excellent communication. Would definitely use again

Four weeks and still no reply to my email enquiry.
Must be too busy to care.

I made my order in March although I appreciate that the Covid 19 pandemic effected many businesses I had zero communication from SDS and in June when some companies were opening again I tried numerous times to contact to advise of when I would receive my somewhat expensive item but I could not get through the phone just rang .. I tried intermittently through June and in July I finally got through ( Wednesday) the guy I spoke to said they were receiving a delivery that week And I should receive my item by the end of the week That week came and no item I called again and spoke to a lady who said they were again receiving a delivery and I would receive my item soon being sceptical I asked for a tracking number and after being put on hold received one and finally got my item on 22 July .. I truly believe if I had not called I would still be waiting if not forgotten all together - I had no communication if I had even a update bearing in mind the pandemic it would have given me confidence in purchasing from you again as it happened I can not in clear conscience recommend your company .

SDS Watersports Ltd have provided excellent customer service -With prompt next day delivery of the 4 items ordered.-One of the items was not what I ordered-but with a phone call the correct item is being sent to me.-(Thankyou).

Heard excellent reports on sds but sadly internet sales is not one of them. Ordered a small but important item on27th June. Emailed on 6th July no reply.
Sent 5 emails altogether got one reply on 15th July and after 2 phone calls received my order today 20th July minus the black tie rap that was advertised that came with it. I Understand it was out of stock and you are busy but you are letting customers down by not keeping them informed of there orders

Yes there was a delay from due to COVID related supply issues but the team kept me informed and delivery was on time sensibly packed with no excess packaging.

Would certainly use again.

My order arrived quickly, no problems at all. Reliable service.

Really good. Quick delivey.

Order was slow to arrive despite showing as in stock