Sealy UK Reviews 1,484

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and support, often noting it provides restful sleep and alleviates aches and pains. The delivery service is frequently commended for its efficiency, helpful staff, and timely arrivals, with many appreciating the additional services like old mattress removal and new bed assembly. The staff, in general, are described as friendly, knowledgeable, and very helpful. However, some people were dissatisfied with certain aspects, specifically mentioning issues with mattress sagging or dipping after a few months of use, and others found some mattresses to be too firm, causing discomfort. There were also occasional reports of strong smells from new mattresses and issues related to property during delivery or not providing promised services.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the comfort, support, and quality... See more

Quality

People report positive experiences with quality, often praising the superb build, design, and comfort of... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers praise the efficiency and speed of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the good service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied

Rated 5 out of 5 stars

I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more

Company replied

Rated 5 out of 5 stars

This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more

Company replied

Rated 5 out of 5 stars

Since we received delivery of our new Sealy bed we now have really restful sleep. It is so comfortable and gives us terrific support. The Sealy Company make excellent quality beds and offer great c... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Back Pain Gone

A firm comfortable bed.
My backache has disaapeared.

November 22, 2025
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Reply from Sealy UK

Thank you for your review - we're delighted to hear this

Rated 5 out of 5 stars

Worth the money

We carefully chose our mattress at John Lewis. Thought about it and ordered it with a Sealy base too. Not the cheapest but very comfortable. Extremely happy a month in. No reason to believe it won’t last 🙏🎉🥳

November 21, 2025
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Reply from Sealy UK

Thank you for your 5* review

Rated 4 out of 5 stars

Firm means Firm.

I was looking for a "Firm" mattress to support my body and keep me in position such that I wake up in the morning without aches and pains and in particularly, upper body problems. This particular mattress works really good for me, but it is firm as clearly stated and may not suit everyone. So do your homework and if you do buy this particular mattress, you will not be disappointed.

November 20, 2025
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Reply from Sealy UK

Thank you for your review

Rated 5 out of 5 stars

Superior Quality

Delivery was 5 🌟 bed is 5 🌟 i don’t get terrible back ache now and my husband doesn’t get cramp anymore so must be the bed absolutely superb 👌

November 16, 2025
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Reply from Sealy UK

Thank you for your review, we're delighted to hear this

Rated 1 out of 5 stars

Sealy's posturepedic Extra firm mattress is NOT firm at all!

I used my mattress for 2 years because I wanted to give it a genuine review. (The purchase selection date on this review doesn't allow me to choose further back than a year so that's why I selected 2024.) I'm a 5ft 4" female, weighing 75kg. My husband is 5ft 5" weighing 90kg (weight matters in mattress reviews so you have a rough idea as to what weight it will take)
I bought a king sized "Sealy posturepedic EXTRA FIRM with reinforced edges" mattress in October 2023 from mattress online thinking it's going to be firm. It came with a 5 year guarantee which convinced me that it'd be good but that guarantee means nothing as Sealy's don't accept returns if even a teensy weensy amount of stain gets on it, regardless of the fact that it goes 100% against the claim they make of firmness. It's a clever trick which means they will never accept a return (no matter how many mattress protectors are used as sweat passes through them and stains over 2 years.) The description said it was the very firmest they had. Although I've recently seen one named "Franklin firm" but based on my experience I would not buy it at all. When the product came, it was very soft to the touch, when we sat on it it went down to the end like a plush sofa would. My husband told me it was not going to fill the criteria of "regular" firm, let alone "extra" firm but I stubbornly disagreed with him using all the jargon terms Sealy provided for the mattress to back my claim. Fast forward to today, I need to buy another firm mattress as it didn't last at all. Some companies firm mattresses at least give you a couple of years or so before they give in but Sealy's came in the condition of being an average soft bed regardless of their claim. The reinforced edges means nothing if the middle sinks in, and we're not even obese people. For an average weighing couple it was a total failure. After doing research and going in to multiple bed selling stores, I realised that if anyone needs a firm mattress, something that resembles sleeping on the floor but the comfort of a bed, then the mattress you need to look up is called "reflex foam" mattress. It's very nice and hard.

December 25, 2024
Unprompted review
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Reply from Sealy UK

Hi,

Thank you for your review.

We're very sorry to hear of your disappointment.

Have you contacted Mattressonline regarding this? If not, please do get in touch with them and they will investigate further, taking the necessary action under the terms of the guarantee.

Best Wishes
Sealy UK

Rated 5 out of 5 stars

new mattress

From ordering to delivery anything was perfect old
mattress taken away and new one put on the bed, no stress

November 4, 2025
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Reply from Sealy UK

Thank you for your lovely review

Rated 1 out of 5 stars

Disappointed

We bought the Sealy Ortho extra firm mattress. However, despite rotating the mattress as instructed we find that the mattress "dips" quite quickly resulting in discomfort in my lower back. We have had Sealy mattresses in the past and did not find any problem like this. We only bought a new mattress because our old one was 12 years old and not as firm as it was originally.

November 6, 2025
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Reply from Sealy UK

Hi Norman,

Thank you for your review.

We're very sorry to hear of this, please accept our apologies for any disappointment.

If you have not already contacted the retailer to raise a guarantee claim, please do so.

If you require any further assistance please don't hesitate to get in touch with us at customercare@sealy.co.uk

Best Wishes
Sealy UK

Rated 5 out of 5 stars

Wonderfully comfortable mattress

Wonderfully comfortable mattress, really supportive. Our daughter is sleeping much better on her new bed and doesn’t want to get out of bed in the mornings which is most unusual as she is normally an early riser.
Double mattress is light enough to rotate by myself but would be improved if it had handles to help with this.

November 8, 2025
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Reply from Sealy UK

Thank you for your review, your feedback is appreciated

Rated 5 out of 5 stars

Given my role as a Sealy sleep…

Given my role as a Sealy sleep ambassador 10 years ago,which involved testing Sealy products and writing reviews, I was fully aware of the quality of the product that I was buying.
I chose a top of the range mattress because given the length of time we spent on the last one, 31,000 hours over a 10 year period it is obvious only the best is good enough.
My wife and I are delighted with the build quality, finish and comfort.
My advice to anyone thinking of purchasing a Sealy product is to ring their customer helpline, “yes they are happy to speak directly with their customers,” and ask for advice , I say this because technology moves quickly and Sealy are not slow in seizing every opportunity to innovate.
You will be purchasing a top quality product from a top quality company.
Sleep tight.
Des Wilcox

November 6, 2025
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Reply from Sealy UK

Hi Des,

Thank you for your lovely review. We're thrilled to hear how happy you've been over the years and thank you for your continued loyalty!

Merry Christmas from all the team at Sealy!

Rated 5 out of 5 stars

Great bed

Good comfortable bed especially with hip problems, took week or so to get used to it but now great

November 6, 2025
Sealy UK logo

Reply from Sealy UK

Thank you for your review, we're delighted to hear you are pleased with your new bed

Rated 5 out of 5 stars

Good nights sleep

The mattress is firm and supportive. The edges are robust making getting out of bed easy. Our new mattress is allowing us to sleep well and awake with fewer aches and pains.

November 6, 2025
Sealy UK logo

Reply from Sealy UK

Thank you for your review, we're pleased to hear of this :)

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