Sealy UK Reviews 1,484

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its comfort and support, often noting it provides restful sleep and alleviates aches and pains. The delivery service is frequently commended for its efficiency, helpful staff, and timely arrivals, with many appreciating the additional services like old mattress removal and new bed assembly. The staff, in general, are described as friendly, knowledgeable, and very helpful. However, some people were dissatisfied with certain aspects, specifically mentioning issues with mattress sagging or dipping after a few months of use, and others found some mattresses to be too firm, causing discomfort. There were also occasional reports of strong smells from new mattresses and issues related to property during delivery or not providing promised services.

What people talk about most

Product

Customers generally express satisfaction with the product, often praising the comfort, support, and quality... See more

Quality

People report positive experiences with quality, often praising the superb build, design, and comfort of... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers praise the efficiency and speed of... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the good service from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more

Company replied

Rated 5 out of 5 stars

I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more

Company replied

Rated 5 out of 5 stars

This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more

Company replied

Rated 5 out of 5 stars

Since we received delivery of our new Sealy bed we now have really restful sleep. It is so comfortable and gives us terrific support. The Sealy Company make excellent quality beds and offer great c... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Sleeping soundly.

Our Sealy king sized mattress gives us a very comfortable and restful sleep whilst offering support and firmness. We are extremely satisfied with our mattress.

December 13, 2025
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Reply from Sealy UK

Thank you for your 5* review

Rated 5 out of 5 stars

Top quality throughout

Delivery when they said it would be.
Excellent quality materials.
The most comfortable bed/mattress I’ve ever had & I wish I’d bought this years ago.

December 4, 2025
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Reply from Sealy UK

Thank you for your review, we're thrilled to hear this

Rated 5 out of 5 stars

Brilliant mattress

Brilliant mattress. Company very helpful and supportive after the first company went bust.

December 5, 2025
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Reply from Sealy UK

Thank you for your 5* review

Rated 1 out of 5 stars

Sealy Airflow pillows

I bought 2 sealy airflow pillows. These come with covers around airflow foam infills. When I came to wash the covers I noticed the foam had a large split along one side. I duly returned one pillow after copious messages from Sealy/ Comfy Group and waited 3 weeks for a replacement. That came and sadly the foam was also torn in several places . I once again complained but they simply asked if I used' pillow cases'? No response since. I would not touch this brand again - Terrible customer service and very poor product.

January 6, 2026
Unprompted review
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Reply from Sealy UK

Hi David,
We're very sorry to hear of the problems you encountered with your pillows.
We have discussed the matter with Comfy Group and understand a replacement is being dispatched to you.
Please don't hesitate to get in touch if you require any further assistance.
Best wishes
Sealy UK

Rated 5 out of 5 stars

Love the matress

Love the matress, very comfy and the best purchase I have ever made.

November 23, 2025
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Reply from Sealy UK

Thank you for your lovely review

Rated 4 out of 5 stars

Firm comfort

Trying the beds and purchasing were straightforward, delivery as stated. Beds have been firmer than we are used to but more supportive, and we sleep well on them.

January 8, 2026
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Reply from Sealy UK

Thank you for your review, we're delighted to hear you are sleeping well :)

Rated 5 out of 5 stars

Well worth the wait

Had to wait several weeks before I received the mattress but it was well worth waiting for. I have a lot of back and hip pain and from the first night I noticed the back pain was a lot less as I am able to lie on my back and be really comfortable which I was not able to do with my old mattress. Still have hip pain when I wake sleeping on my side but because I can lie on my back the hip pain soon resolves. I got use to the mattress from the first night which was good.

November 24, 2025
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Reply from Sealy UK

Thank you for your 5* review, we're so pleased to hear that your new mattress has helped reduce your pain

Rated 5 out of 5 stars

Great Quality and excellent choice of styles

Since we received delivery of our new Sealy bed we now have really restful sleep. It is so comfortable and gives us terrific support.
The Sealy Company make excellent quality beds and offer great choice of styles to suit everyone's needs.
I have no hesitation in recommending Sealy Beds to my friends and family.

November 25, 2025
Sealy UK logo

Reply from Sealy UK

Thank you for your wonderful review

Rated 3 out of 5 stars

disappointment from sealy

sorry to say but previous sealy bed was great but this one after a few weeks is good on base but poor on mattress. it's already making spring noises when about to lay on bed. I probably have to contact retailer about this as it fails my expectations.

November 24, 2025
Sealy UK logo

Reply from Sealy UK

Hi,

Thank you for your review.

We're very sorry to learn of your disappointment. At Sealy we pride ourselves on the quality of our product and we're saddened to learn of the noise you are experiencing.

Please do contact the retailer and they will take the necessary action to remedy this.

Best wishes
Sealy UK

Rated 2 out of 5 stars

New bed and mattress

Bought new bed and sealy mattress in November 2025 and it appears to be sagging already have turned mattress every week, hopefully it will settle

November 14, 2025
Sealy UK logo

Reply from Sealy UK

Hi

Thank you for your review.

We're sorry to hear of this. If you believe there may be a problem with your mattress, please contact the retailer and they will investigate further.

Should you need any assistance, please don't hesitate to contact us at customercare@sealy.co.uk

Best wishes
Sealy UK

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