Although we didn't buy the mattress direct from Sealy on what probably could be considered as a budget price (although it was on a more than 50% off lightning deal) the quality of the mattress is cert... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a hospitality mattress direct from Sealy, having slept on it in a hotel. I thought it was fantastic value, as the quality is superb. It is so comfortable, yet supportive. The purchase was t... See more
Company replied
This product has been a revelation. I used to think that I could sleep on anything. I now see that there is a difference between being in bed and actually feeling totally relaxed and at rest. Even if... See more
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Since we received delivery of our new Sealy bed we now have really restful sleep. It is so comfortable and gives us terrific support. The Sealy Company make excellent quality beds and offer great c... See more
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Company details
Written by the company
Here at Sealy, we put our heart & soul into every mattress we make. We represent generations past and present, decades of knowhow, and love for crafting a wonderful night’s sleep. We invest heavily in research and product development to provide innovative beds and mattresses that cater to a multitude of sleepers. Without the skill, workmanship within the Sealy Sleep Team, who make every single mattress right here in the UK; we wouldn’t be the tried, tested and trusted sleep brand we are today. You can find our mattresses in both National and Independent retailers across the UK: https://www.sealy.co.uk/where-to-buy/ . We are exceptionally proud of our products which is why we welcome feedback from our customers. We value your opinions and experiences as they help us to continuously improve.
Contact info
Station Road, CA7 2AS, Carlisle, United Kingdom
- 01697320342
- salesorders@sealy.co.uk
- sealy.co.uk
4.5
Excellent
1K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Base of bed did not come with the clips…
Base of bed did not come with the clips to join it together now having to wait weeks for a convenient slot for delivery of replacement
January 5, 2026
Reply from Sealy UK
Hi Nigel
Thank you for your review.
We're very sorry to learn that one half of your base was delivered without linking clips, this is most unusual. Please accept our apologies for any inconvenience.
We understand that your new base has now been delivered and hope you are sleeping comfortably.
Best wishes
Sealy UK
I love my mattress!!
I love my mattress! I sleep so much better now! I don't know what to say really, we went for mid-way mattress not to hard, not to soft....like the goldilocks story, its just right!
October 3, 2025
Reply from Sealy UK
Thank you for your 5* review Michelle
Had doubts about firmness.
Had doubts about firmness but we are very happy with the comfort and support.
December 27, 2025
Reply from Sealy UK
Thank you for your review
Great service
Staff in customer services were efficient and helpful , delivery was earlier than quoted and delivery staff were brilliant. On time, very helpful and very friendly. Can’t fault the service or the bed we ordered . Very happy
January 2, 2026
Reply from Sealy UK
Thank you for you for your 5* review
I was lucky enough to win a king size…
I was lucky enough to win a king size posturepedic bed in a competition at my local store. I am absolutely delighted with it..looks good, is high and sooo comfortable. I have always had a topper on our bed but this one does not need one at all. Thank you Sealy. 💤 💤
December 26, 2025
Reply from Sealy UK
Congratulations!
We're delighted that you are so happy with your bed.
May your good luck continue :)
Best wishes
Sealy uK
I have been liaising with Lewis Todd at…
I have been liaising with Lewis Todd at Sealy.
Lewis has been extremely helpful in resolving my issue, he is professional, responds quickly and provides excellent customer service. Thank you Lewis, you are a star!
February 11, 2026
Unprompted review
Reply from Sealy UK
Hi Jackie
Thank you for your lovely 5* review.
Lewis is a real asset to our team and we are delighted he was able to help resolve your issue.
Best wishes
Sealy uK
Customer service lady Brilliant !!!
I have been in touch with a lovely lady at Sealy customer service and she has been very kind and sorted my mattres for me . Regards Jennifer Briscoe
February 11, 2026
Unprompted review
Reply from Sealy UK
Thank you for your 5* review Jennifer, we're really pleased we could help resolve the issue you were experiencing.
Best wishes
Sealy UK
Reply from Sealy UK
Thank you for your review, we're delighted to hear this
Posturepedic! Worst sleep ever
I'm sad to say this Posturepedic Elevate soft/medium mattress has not lived up to it's promise, I was told it would be great for side sleepers. From the first night I felt hard pressure on my hips, causing numbness during the night, the rest of the mattress is quite soft.
The middle section in the hip area feels rock hard after just a few minutes, making it impossible to get comfortable.
I do not have a history of hip or back pain, but this mattress is now causing me to feel sore and stiff every morning.
I really wanted to love this mattress, but after 8 weeks I really don't!
I'm also shocked by the movement transfer, it's like sleeping on a trampoline. My husband can literally sleep on anything and he's as disappointed as I am.
£1600 is a lot of money to pay for an uncomfortable nights sleep.
December 12, 2025
Reply from Sealy UK
Thank you for your review. We're sorry to hear that you are finding your new mattress uncomfortable and apologise for any disappointment.
If you have not already contacted the retailer regarding your concerns please do so as we are sure they will be happy to investigate further.
Should you require any assistance, please contact us at customercare@sealy.co.uk
Best wishes
Sealy UK
Mattress dips badly in the middle-it was faulty
Sealy found a fault with the mattress, so i am hoping that when i get a new one it will be perfect!
I can honestly say that Sealy did put the effort in to find out why the mattress was dipping in the middle, so nice to know that Companies really do care about their customers
November 10, 2025
Reply from Sealy UK
Hi June
Thank you for your review.
We are disappointed to hear of your experience and are truly sorry we have not met our usual high standards on this occasion.
We appreciate your feedback and would welcome the opportunity to review the technicians' report.
If you could kindly contact us at customercare@sealy.co.uk with details of your order number we will contact Bensons for Beds and request a copy of the report.
Again, we sincerely apologise for any inconvenience and look forward to hearing from you.
Best wishes
Sealy UK
Mattress of my dreams!
I've finally found the mattress of my dreams! I've tried and purchased so many mattresses in the last 10 years, either too soft, too hard or too warm. This mattress is perfect for me, great nights sleep.
December 14, 2025
Reply from Sealy UK
Thank you for your review - we're so pleased to hear this!
Good mattress
The firmness is what we looking for. We have good sleep and won’t disturb each other when getting on the bed or turning around.
December 19, 2025
Reply from Sealy UK
Thank you for leaving a review
Great bed and mattress
Great bed and mattress. Very comfortable. Very happy with the service and delivery from Bensons Bed. Would highly recommend
December 11, 2025
Reply from Sealy UK
Thank you for your lovely review
Reply from Sealy UK
Thank you for your review :)
They were very helpful nothing was to…
They were very helpful nothing was to much trouble.
December 16, 2025
Reply from Sealy UK
Thanks you for your 5* review
If you want a good night, sleep, get Sealy
Well what can I say fantastic best night sleep ever in my life the mattress is so comfortable unbelievably soft, good quality one
December 9, 2025
Reply from Sealy UK
Thank you for your 5* review
love this bed
Fell in love with this bed the moment I first lay on it - no other would do for quality and comfort. Sleeping better already
December 4, 2025
Reply from Sealy UK
Thank you for your lovely review
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