Seedandbean Reviews 896

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

Ordered over 2 weeks before I wanted the chocolate, for a specific event. It didn't arrive in time. Poor communication about this. Initial email suggested next day dispatch them nothing til over a... See more

Rated 5 out of 5 stars

I accidentally put the wrong delivery address so I sent a panic email on the Saturday. On Sunday (yes, Sunday!) I received an email for the amazing Bus. Dev. Exec. Julie who took up my ase and contact... See more

Rated 4 out of 5 stars

Chocolate is great, but is let down by the packing. Not enough cushioning, and no extra wrap within a flimsy cardboard box. I've previously had an order where rainwater had seaped in, and in the lates... See more

Rated 2 out of 5 stars

I have a subscription with them that has functioned well for a couple of years. I paid £211 on June 7th 2025, got two deliveries correctly spaced 3 weeks apart but got nothing in August and nothing ag... See more

Company details

  1. Candy Store

Information provided by various external sources

Live on the wild side of taste with our adventurous and unique flavours, using only single origin chocolate and 100% organic ingredients. Our adventurous English Botanical flavours are unique and delicious, as well as 100% organic and ethical with our fully compostable packaging, including the inner foil. There is something for everyone in our vast range of 22 flavours.


Contact info

3.8

Great

TrustScore 4 out of 5

896 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Seed and Bean is one of my favourite…

Seed and Bean is one of my favourite chocolate brands. I'm so glad it's free of coconut oil and sweetener, as other brands of chocolate are. I ordered direct from the S&B site and everything was packaged well.

May 8, 2025
Rated 3 out of 5 stars

Ordered over 2 weeks before I wanted…

Ordered over 2 weeks before I wanted the chocolate, for a specific event. It didn't arrive in time. Poor communication about this. Initial email suggested next day dispatch them nothing til over a week later saying part of the order had been dispatched.
I emailed and received swift and polite reply, but the chocolate didn't arrive in time for either event I wanted it for.
Apologies given and a voucher for next order offered but still a disappointing service.
Only tried one lot of the chocolate - have rather lost interest. It's nice.

April 8, 2025
Rated 4 out of 5 stars

Ordering easy & service good

Website was easy to negotiate and ordering was also easy. When our order hadn’t arrived within 5 days, this was attended to swiftly. It had been delayed as a few of the bars we’d ordered were not available. It would have been useful to be given a choice of waiting for what we’d ordered or sending the order without the missing bars but with our choice of replacements.
Order arrived within a few days of sorting, was well packaged - all recyclable or compostable. I the chocolates we received may have be3n from older stock, because they all just tasted like plain bars of chocolate with little or no flavours at all, which was very disappointing.

March 27, 2025
Rated 5 out of 5 stars

Apart from beautiful chocolate as ever

Apart from beautiful chocolate as ever, the speed of reaction when I chased to make sure both parts of my order, a gift for next week, WERE delivered together. Instant. Thank you. So many years I've bought as gifts. Always appreciated.

March 1, 2025
Rated 5 out of 5 stars

Customer service as fine as the…

Customer service as fine as the chocolate!

I started a monthly subscription to make sure I get my Seed and Bean fix, and my first box was incomplete. I was quickly responded to with a warm, personal email, and was sent a full box. I love all the chocolate made by Seed and Bean, but my favourite is the Cornish sea salt bar. Their chocolate can’t be beat for texture, taste, and variety of flavours.

February 6, 2025
Rated 5 out of 5 stars

Wonderful company and delicious chocolates

I live in America and bought some chocolates online for my friend in Britain - swift processing and delivery! And my friend absolutely love the chocolate assortment that I bought for her. 5 different dark chocolates and she said they were all delicious! Thank you Seed & Bean!

January 3, 2025
Rated 4 out of 5 stars

Love the mint chocolate

Love the mint chocolate, which is a real treat.
I try to buy ethically, which is quite a challenge. Brought a bundle which will last a while and makes it more affordable. Received parcel in time, no plastic packaging other than tape. Happy to recommend.

November 27, 2024
Rated 5 out of 5 stars

Excellent chocolate

Excellent chocolate - we’ve been receiving the vegan package of six chocolate bars for a long time now and still look forward to them arriving which should give a clue as to our satisfaction level 😊

October 29, 2024

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