SelectQuote Reviews 

12,143
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service and the helpful, professional staff who go above and beyond to assist them. Many found the process of obtaining insurance to be quick, easy, and smooth, with questions answered promptly and thoroughly. Reviewers appreciate the timely responses and support provided throughout their journey, making the overall experience pleasant and efficient. However, some customers also noted inconsistencies in communication, such as receiving messages from multiple contacts or experiencing a lack of detailed follow-through. A few other people also felt that the process could be lengthy, with some reporting delays in policy issuance or needing to provide information multiple times.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, professional,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing gratitude for the helpful and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing the overall process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting that representatives were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I have used Select Quote to purchase life insurance. They give you accurate cost comparisons and let you know upfront what physical tests will be required. They follow up with t... See more

Company replied

Rated 5 out of 5 stars

Thanks for being the best! Everyone has been more than helpful and have gone above and beyond helping me get life insurance. I didn’t think it could be so easy. Customer service is EXCEPTIONAL.

Rated 5 out of 5 stars

Very good customer service. The price was exactly what I was quoted, there were no surprises. Finally, everything was processed quicker than anticipated by me.

Company replied

Rated 5 out of 5 stars

My request for life insurance was handled very quickly and all my questions and concerns were addressed. My at home medical review was scheduled within a couple of days from my initial request for co... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.5

All reviews

(12,143)

1,154 reviews in the last 12 months

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Rated 5 out of 5 stars

The agent Jim McDermott

The agent, Jim McDermott. He is the man. All the way.

July 7, 2026
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Reply from SelectQuote

We're so glad to hear such positive feedback about our team member. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Happy customer

What made my experience well was how professional and courtesy customer service was as well as the staff following up not to mention the price was very reasonable for the amount of insurance coverage I put on both myself and my fiancé.

July 4, 2026
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Reply from SelectQuote

We're so glad to hear that our professional and courteous customer service, along with our follow-up, made such a positive impact on your experience. We appreciate you highlighting the reasonable pricing for your insurance coverage. Thank you for your kind words!

Rated 1 out of 5 stars

Easy process turned into weeks with way…

Easy process turned into weeks with way to many questions, I am in good health and you keep asking for information from many years ago that I cannot get, then I decided to look elsewhere and it took a month for your response. Complete waste of my time

July 4, 2026
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Reply from SelectQuote

We understand your time is valuable. We are actively reviewing our processes to prevent similar situations.

Rated 5 out of 5 stars

You worked with me endlessly until we…

You worked with me endlessly until we found me insurance. I appreciated all the help. Chester was amazing. As well as Troy.

July 4, 2026
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Reply from SelectQuote

We are so glad we could assist you in finding the right insurance coverage. It's wonderful to know our team's dedication made a difference for you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

**5-Star Review**

**5-Star Review**

I had a great experience with SelectQuote. The entire process was fast, easy, and stress-free. The representative was knowledgeable, answered all of my questions, and helped me find the coverage I needed without any pressure. The application process was straightforward and efficient, making it easy to compare options and move forward with confidence. I highly recommend SelectQuote to anyone looking for a simple and convenient way to shop for insurance.

July 2, 2026
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Reply from SelectQuote

We are so pleased to hear that your experience with us was fast, easy, and stress-free. We are glad our representative was able to provide knowledgeable assistance and help you find the right coverage without any pressure. It is wonderful to know that our application process was straightforward, allowing you to compare options and proceed with confidence. We truly appreciate your recommendation and thank you for your positive feedback!

Rated 4 out of 5 stars

Everything went well

Everything went well. The agents were very professional, helpful, friendly and patient.

July 1, 2026
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Reply from SelectQuote

We're so glad to hear our agents were professional, helpful, friendly, and patient. We appreciate your positive feedback!

Rated 5 out of 5 stars

Joy was great to work with

Joy was great to work with, even with tons of requests for different insurance amounts and terms. She was very patient with us.

July 2, 2026
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Reply from SelectQuote

We're so glad to hear that our team member provided such patient and helpful service while assisting with your insurance requests. Your positive feedback is truly appreciated!

Rated 4 out of 5 stars

I am happy with the end result

I am happy with the end result. The process of medical scrutiny was long and frustrating. I was informed throughout how it was progressing but it seemed like it took a long time.

June 30, 2026
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Reply from SelectQuote

We're glad to hear you're happy with the final outcome. We understand that medical processes can sometimes feel lengthy and frustrating, even with regular updates. We appreciate your patience and feedback on the timeline.

Rated 5 out of 5 stars

Agents were prompt

Agents were prompt, courteous, and explained all questions very well.

June 30, 2026
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Reply from SelectQuote

We're so happy to hear our agents provided excellent service and clear explanations. We appreciate your kind words!

Rated 5 out of 5 stars

The whole team cooperated to…

The whole team cooperated to communicate between departments to complete underwriting and policy delivery. The application process was done well.

July 1, 2026
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Reply from SelectQuote

We're so glad to hear our team's cooperation made your application and policy delivery smooth. We appreciate you acknowledging our efficient process!

Rated 5 out of 5 stars

customer service

customer service. quick to respond to questions

July 2, 2026
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Reply from SelectQuote

We're so glad to hear that our team was quick to respond to your questions. We appreciate your kind words!

Rated 1 out of 5 stars

Lack of details and communication by…

Lack of details and communication by the reps. One of your reps said I didn’t qualify and hung up. Being transferred numerous times between reps starting basically over again each time. Whole?term? Never explained. Poor customer service.

July 2, 2026
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Reply from SelectQuote

We are reviewing our internal processes to ensure our team provides clear information and consistent service. Your feedback is crucial for us to improve.

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