Selectra Reviews 7,729

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more

Rated 5 out of 5 stars

Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more

Rated 5 out of 5 stars

It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more

Rated 5 out of 5 stars

Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more

Company details

Written by the company

Site d'information sur les contrats de la maison : énergie, télécoms et assurances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Setting up an electric contract in France

This was an excellent experience.
It was clear and precise and my electric contract was set up with great help on the telephone. My advisor spoke fluent English which was a great help to me.
No problems at all. I shall use Selectra again in the future should I need any of their services

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Tayeb Hani Barkati

Tayeb Hani Barkati was very thorough, knowledgeable and pleasant to deal with. He made the process of changing energy supplier very straightforward and did not push me to take on any services that I did not need. I will contact him again should I need the services of Selectra.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Camila Quere was brilliant

Camila Quere was brilliant. I called with a complex and urgent task, and Camila sorted it all out with efficiency and speed, and importantly in a friendly and cheerful manner. Excellent!

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

I had the most amazing experience today…

I had the most amazing experience today talking to a young man by the name of Keith about my energy provider. Not only did Keith go through the rates of the providers available, he also informed me on the questions to ask to get the best deal. Having worked in hospitality for over 20 years I can honestly say I know costumer service, and Keith is A1! Keith is not a standard employee, rather he is an ambassador for your company! I am in the process of opening my own business and I hope to find someone with the same work ethic, professionalism and kindness to represent my company. Give this man a raise, he’s definitely worth keeping.

Regards
Jeremiah

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent !

The service was more helpful than I could imagine ! They helped me with everything (internet, mobile, electricity) and I didn’t have to make a single call. They met all my needs and were more than willing to walk the extra mile, and always available.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you, Hind!!

Hind went above and beyond to help me & my family get settled in Paris, getting us started with vendors that had the best prices. When my internet vendor cancelled, Hind went out of her way to answer during her vacation. Thank you, Hind!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Leader

Very welcoming in problem' solving. You can join them, multiple channel, and they are still available for your needs.

July 20, 2023
Unprompted review

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