Selectra Reviews 7,729

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more

Rated 5 out of 5 stars

Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more

Rated 5 out of 5 stars

It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more

Rated 5 out of 5 stars

Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more

Company details

Written by the company

Site d'information sur les contrats de la maison : énergie, télécoms et assurances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service.

Camila was very helpful and she explained all the information very precisely and told me about different offers to choose best for me.

I am really thankful to her for explaining me so smoothly.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Contrat d’électricité et d’assurance

I received assistance to open the electricity and insurance for the apartment. Camila Quéré has been essential to explain and guide me step by step in the procedure and to offer me the best offer for my needs. Thank you again for your support.

June 10, 2024
Unprompted review
Rated 5 out of 5 stars

Great Interaction

My experience with this company is great.
Camila is a wonderfull person, that helped a lot and explain every detail with great detail and was able to answer all my questions.

May 15, 2024
Unprompted review
Rated 3 out of 5 stars

Complaint #2

Second posting for Selectra. I wrote an earlier complaint and heard back from them on a reply. They gave me an email address to write to. So I wrote and now have written them four times with no answer. And after a half a dozen tries to call Selectra and being put on hold for anywhere from 10 to 20 minutes, before being disconnected, I got through. When I asked to talk with a supervisor, he said there wasn’t one and could only put me back in touch with agent I didn’t want to talk with me and who never replies anyway. But after my continued insistence, he said he would have a supervisor call me. Haha! No one has called me in four days!
Nada Es Smaki contacted me. She was awesome. She understood and gave me all the details to return the Bouygues box back. She called me at least twice to make sure everything had worked out okay. So I’m changing my review from 1 star to 3.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent performance!

Excellent performance! Pauline explained me the different possibilities in detail and helped me make the right choice and confirm my order. She is very nice and professional.
Thank you Pauline!

April 22, 2024
Unprompted review

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