Camila Quéré was efficient, kind, and respectful of my time. The overall process was extremely quick and effortless and she guided me throughout all steps, and gave me the information I needed, and... See more
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See what reviewers are saying
Camila was amazing! I have never had such good support and quick responses as Camila provided, she has truly been pushing on the right spots and with clear communication we have solved many issu... See more
It gives me great please to write about our experience in working with Mr. Jose Martinez to set up our French utilities and services. From the very beginning he was extremely pleasant, understandin... See more
Mehdi is an excellent support member. He had a complicated case i think to deal with due to SFR being very difficult. He went above and beyond to make sure this situation was corrected. He was polite... See more
Company details
Written by the company
Site d'information sur les contrats de la maison : énergie, télécoms et assurances.
Contact info
66 rue Sébastien Mercier, 75015, Paris, France
- selectra.info
Replied to 100% of negative reviews
Typically replies within 24 hours
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I am happy with the interaction and…
I am happy with the interaction and details provided. Camila Quéré is quite knowledgeable about all the details and gives right information, she is quite supportive.
Mohammed Salim Dami, Broaband and line
Mohammed Salim Dami,
One of the best people i have spoken to in France.
He speaks very good English which helps people like me who only have little command of the French language.
He has gone beyond any expections on setting up a Broadband line for our French home.
We will be forever Gratefull for his time and energy.
Thank you so much
Very helpful and experienced
Dont waste your time
Dont waste your time
They very rarely answer the phone their english is appalling 1 guy I spoke to told me he didnt speak Dutch only french and english well he obviously dosnt speak english very well as I was speaking english gave me a number to call from a french phone and hung up I was calling to cancel because I arranged for them to come out to set up internet didnt bother comming sold me a sim card that's ridiculously over priced that I still have not revived say they will call you back and dont bother complete waste of my time if your advertising as english speaking mabe you should get people in who can actually speak and understand english. Go online and use google translate be quicker and less stressful

Reply from Selectra
Miguel Gaudemer helped me to achieve…
Miguel Gaudemer helped me to achieve thes process.
I was very satisfied.
Excellent contact avec JULIEN
Excellent contact, très bon conseils de la part de mon interlocuteur JULIEN.
Je recommande vivement.
Miguel Gaudemer
Thanks for all your help
Thanks for all your help Camila, it was a nice experience.
grande qualité
Merci beaucoup pour vos efforts et votre excellent travail.
He sorted out new gas and electricity…
He sorted out new gas and electricity contracts for me and understood everything I said.
I had phoned Selectra and waited for a response, many times this week and that part of your system needs to improve.
But, I was delighted to get it sorted, today. I think the gentleman's name was Oumar.
This is a good company for helping…
This is a good company for helping English people get things sorted with French homes and services.
Mohammed Salim Dami is the best!!! His service and professionalism and efficiency are truly beyond reproach, he gave excellent after sales service too in organising deliveries and an engineer from SFR. Saved us lots of money and hours of time!
Camila made everything so easy!
Camila made everything so easy!!
Thanks a lot for your help!!
Service contracts in France
The company support my arrival in France, with important details related to the appartment. Insurance, services such as electricity, gas and Internet.
Camila QUÉRÉ was very efficient and help me to contract everything promptly.
Contact RED by SFR
Exactly what i need it.I was looking for a contact by phone with red by sfr and i find with selectra ,and even more then that.Thank you!
Lifesaver
I wouldn’t have been able to even start setting up internet without this service
Great Customer Service…
Clearly being in a country where you’re still learning the language makes things more difficult. To that end I can compliment SELECTRA in France, especially Imane Janati for their excellent and helpful service, making such everyday utility service provision a lot less stressful and troublesome. Awesome job! 🤩
High Performance services
Dealed with and managed by Lucka from Toulouse Office : very good explanations and services. I recommend.
Olivier
House services help
Melinda has explained everything perfectly and help us to solve all the services we needed to contract for access to our new home.
It was a pleasure to talk to her.
Merci Melinda
Melinda has been super helpful and arrange everything in the simplest way for us. She prepared everything in advanced and let us take the final decision, advicing us in a very helpful manner. Thank you Melisa for your help, availability and kindness
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