Selwyns Travel  Reviews 211

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from the initial booking process to the actual trips. Reviewers particularly commend the drivers for their accommodating nature, punctuality, and commitment to ensuring a smooth and comfortable journey, often going above and beyond expectations. The booking process is also noted for being straightforward and well-communicated, contributing to a stress-free experience for those planning holidays and events.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Booking process

Reviewers consistently express satisfaction with the booking process, describing it as quick, easy, and... See more

Holidays

Users describe positive interactions with holidays. Many customers express their loyalty, stating they will... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service once again. From the initial booking with Sue, everything runs smoothly. We used this trip for families from Liverpool to Chester Zoo. Coach arrived well before booked time, as... See more

Company replied

Rated 5 out of 5 stars

This weekend we travelled to London, the bus was excellent, clean with WiFi on board. The communication with the office staff was 5* they listened and acted on every phonecall and made our trip go off... See more

Company replied

Rated 5 out of 5 stars

Mark our Driver was there well before 9 am and the party was not leaving until 9.30am. The coach was clean and comfortable. The driver was friendly and helped anyone get up the steps who had mobility... See more

Company replied

Rated 5 out of 5 stars

The customer services at selwyns is fantastic, the office staff are brilliant. However it was coach driver Andy who made our trip to Brixham amazing, nothing was too much trouble for him. Everyone on... See more

Company replied


Company details

  1. Tour Operator

Information provided by various external sources

Selwyns Travel is a leading coach operator located in North West England, with a enviable reputation for providing quality, reliability and value for money based on over 50 years’ experience.

Selwyns Travel

Written by the company

Selwyns Coach Hire offers a range of transport solutions including corporate, private coach hire, contract services, schools & colleges and group days out planning throughout the UK at affordable prices.

Contact info

4.8

Excellent

TrustScore 5 out of 5

211 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service; coach booked for trip to theatre. All communication was quick and straightforward with booking. The coach arrived in good time with excellent driver, Karl, who was so helpful. He was waiting outside at the end of the performance to drive us home. Have used for several years and very reliable. Thank you Selwyn's!

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

I use Selwyn's as my preferred supplier…

I use Selwyn's as my preferred supplier for student events, day trips and residentials at a Liverpool University. Their prices are competitive, the drivers are reliable and very professional and we always feel safe in their hands. The staff in the office are super helpful and always get back to you, plus they are one of the rare companies who provide paperwork to confirm your booking. Make sure you confirm within the quote deadline or you may lose the booking!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Kelsborrow Choir Outing

Claydon, the coach driver arrived on time to pick us up and had a lovely smile which remained all day. He transported us to Llandudno where we had lunch and then during the afternoon we went to Llanelian a little village near Old Colwyn to perform a concert for the Church Congregation and friends. It was a successful day on arrival back at Tarvin we all said goodbye and Claydon left for home. One of our members realised she had left her phone on the coach. After ringing the phone and while we were working out what to do Claydon came back and safely delivered her phone... we were all very impressed that he had taken the trouble to do this. So many thanks to Claydon and to Selwyn's for there service and kindness during and before our trip.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient company and easy to deal with

Paul and Sue were excellent to deal with. Our first enquiry was handled quickly (some other companies took days to come back with even a first quote) and from there onwards the communication was great plus the driver on the day/s was spot on too. Already booked them for next years trip and would highly recommend

September 1, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding coach hire

Outstanding coach hire. We got a quote along with other companies, there's was the cheapest for the coach we needed with the toilet on it. Emails where replied to quickly from Paul and the team at the office. Nothing was to much trouble.

On the day our driver Paul came in a very clean and modern coach. We were very impressed. Coach had the toilet on We needed and the driver Paul was simply Outstanding , very polite to everyone.

Its safe to say us as a group will be using you again for any future coach hire needs, great pricing and great service. Thank you!

August 5, 2023
Unprompted review
Rated 1 out of 5 stars

The genius driving the bus with the reg…

The genius driving the bus with the reg plate FJ13 EBD on Princess Parkway/Wythenshawe this morning and speeding up to not allow people to join the motorway from the slip road should be spoken too. Dangerous, reckless driving blocking the left side lane when he had all 3 open lanes and not allowing people to join is legitimately mental territory.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I travelled to Wales on Saturday with Happy Somedays and the service provided by Selwyns was great. Keith the driver was amazing, thanks Keith

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

We used Selwyns for the first time..

We used Selwyns for the first time this weekend, we are a local community group who has an event in West Wales a good 3 hour journey away.

Before the trip Selwyns were on hand to answer any questions for someone booking a coach for the first time and set me at ease regarding stops along the way and back.

On the day Keith the driver was nothing short of a hero, he was great and really ensured our day was a success!

Even with a slight hiccup Keith and Selwyns still delivered 5 star service.

We will be sure to use them again!

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

5* service from start to finish

5* service from start to finish

The experience from start to finish was faultless.

We received a competitive quote within 24 hours, with details on how to pay and what I discussed with them.

On the day Steve the driver arrived on time and couldn’t have been better suited to taking a stag do to Uttoxeter Races, telling us that he has put bin bags out for our empty drinks, that we have USB charging ports at every seat and a toilet on the bus - a credit to the company

Thanks

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t help enough!

I’ve just called to get a quote which Selwyns could not facilitate, but the gentleman I spoke to in the sales team went to the effort of finding 9 other coach companies I could try and passing on their numbers. Amazing service and I will definitely use Selwyns first going forward!!

June 1, 2022
Unprompted review
Rated 1 out of 5 stars

Appalling attitude towards their passengers.

Absolutely sick of the appalling bus service they run in Stockport. Their 382 service running between Stockport centre and Woodley has let my girlfriend down COUNTLESS times! Leaving her stranded and having to complete a 2 mile walk alone and in the dark. The buses either never appear or as in the last run of the day just before 7pm, goes ten minutes early so the drivers can clock off early for the day! Despite being told via email and telephone, the management have not stopped this practice. They should all hang their unprofessional heads in shame. They don't care about their customers including vulnerable ones including older travellers or females . They disgust me! Do NOT RELY on this company.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Holy Island with Mustafa

We have just had a 5 day holiday in the North East (Holy Island) and one of your lovely drivers made everything very pleasant. Your company must have been sub contracted to do this tour for a Midland Coach Company. Well done and thank you Mustafa! You are a great asset to your company.

September 25, 2021
Unprompted review
Rated 1 out of 5 stars

Friday 2nd July.Dangerous driver…

Friday 2nd July.Dangerous driver overtaking three cars, nearly forced me off the road on the coast road heading to Southport from Formby. Had to brake heavily with caravan on the back, If we had got much closer I would have ended up in the sand hills

July 3, 2021
Unprompted review

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