I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product
Great product, been wearing my "silver" Necklace and bracelet most of the year, pool and sea swimming plus loads of running and other exercises, still looks like new. Have just bought another necklace to add variety!
October 30, 2023
Reply from SEOLA JEWELRY
Thank you so much for going out of your way to share your lovely feedback, Zoe! It's fab to hear that you're loving your Seola collection 🤩
Amazing customer service
Amazing customer service, they went above and beyond to help me out. I am so grateful, my case was dealt with by Emmy ☺️ thank you so much x
November 3, 2023
Unprompted review
Reply from SEOLA JEWELRY
We truly appreciate you going out of your way to review the service that you've received, Megan - we'll be sure to pass your kind feedback on to Emmy! 💕
package seems to have been lost in…
My package seems to have been lost in transit. Seola contacted me to check if I had received it. Immediately they responded and arranged a replacement! Excellent customer service!!
November 3, 2023
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for taking the time out to review your recent experience - we are so pleased to hear that despite the issue with your delivery, you're still happy with the service that you received! We hope to see you again in the future, Vicky! 💖
Reply from SEOLA JEWELRY
We really appreciate you taking the time to review your recent experience, Michelle - it makes our day to hear that you're happy and we hope to see you again in the future 💕
Communication was excellent
Communication was excellent, received my good, very nice box, lovely Christmas present for a family member.
Items are excellent.
October 25, 2023
Reply from SEOLA JEWELRY
Thank you so much for taking the time to review your recent purchases and we're delighted to hear that you love them! We hope the lucky gift recipient enjoys them just as much at Christmas 💍
Great brand and great quality jewelry!
Great brand and great quality jewelry. Some staple pieces which will be in my jewelry box for a lifetime. Super happy thank you!
November 1, 2023
Unprompted review
Reply from SEOLA JEWELRY
It's fab to hear that you're loving your new jewelry, Emily - we really appreciate you taking the time to share this with us! 💖
Team Seola x
Reply from SEOLA JEWELRY
Hi, thank you for taking the time to leave us a review and we're sorry to hear that your bracelet is too small! We do provide measurements of our pieces but understand it can be disappointing when you can't wear your lovely new purchase!
We have responded to your email with instructions on how to return your order for an exchange but do let us know if you need anything else!
Team Seola x
Reply from SEOLA JEWELRY
We're delighted to hear that you're loving your new necklace, Monica - thank you so much for taking the time out to share this with us! 💖
Great jewellery and great customer…
Great jewellery and great customer service. Item was never received and after reaching out, a replacement was sent out and delivered the next day.
October 12, 2023
Reply from SEOLA JEWELRY
We really appreciate you taking the time to review your recent experience, Venessa - it's fab to hear that our team were able to support you when your order went missing! So glad you love your jewellery too! 💕
Jewellery was nice quality and…
Jewellery was nice quality and packaging was perfect for birthday gift thank you will be ordering again
Brenda
October 9, 2023
Reply from SEOLA JEWELRY
We can't thank you enough for sharing your kind feedback, Brenda - it's so great to hear that you're happy with your overall experience and we can't wait to welcome you back! ✨
Beautiful jewellery
Beautiful jewellery, nicely packaged, efficiently and quickly despatched.
October 2, 2023
Reply from SEOLA JEWELRY
It makes our day to hear that you've had a positive experience with us Martin - thank you so much for going out of your way to share this and we hope to see you again in the future! 😊
Reply from SEOLA JEWELRY
We can't thank you enough for taking the time to share your feedback, Lisa - it makes our day to hear that you're happy and we hope to see you again one day soon! 💍
Reply from SEOLA JEWELRY
It's so great to hear that you're happy with your recent purchase, Carolyn - thank you for going out of your way to share this! 💕
Reply from SEOLA JEWELRY
Hey Izzy, thank you for taking the time to leave us a review and we're sorry to see that your parcel hasn't arrived yet.
We do just need to allow the full 5 working days for delivery to take place but will of course, be able to assist you further as soon as this time has passed.
Apologies again for this delay.
Team Seola x
Quick delivery and lovely jewellery
September 29, 2023
Reply from SEOLA JEWELRY
Thank you so much for taking the time to review your recent purchase, Isabella! We're delighted to hear that you're happy and hope to see you again 🤩
Taken far too long for my delivery
Taken far too long for my delivery! Did not arrive for my daughters birthday!think you should use everi and not Royal Mail , still not arrived will be seeking a refund if not arrived by Monday !is there an update on my delivery?
September 29, 2023
Reply from SEOLA JEWELRY
Hi, thank you for taking the time to leave us a review and we're incredibly sorry to hear that you are still waiting for your order! We will be in touch via email to get this resolved ASAP. Team Seola x
Not great finish quality
The finish quality is not great on my necklace. The pendant is really sharp on several points and as a result I can’t wear it because it’s ‘pulled’ several of my blouses which are now unwearable too! :( just needed a little filing and polishing I think.
September 24, 2023
Reply from SEOLA JEWELRY
Hi there, thank you for taking the time to leave us a review and we're so sorry to hear that you are having issues with your necklace! I have reached out to you via email to get this resolved. Team Seola x
Lovely product and my friend loved her…
Lovely product and my friend loved her present
September 25, 2023
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your kind feedback, Alison - it makes our day to hear that your lucky friend loved her gift! We hope to see you again 💕
Brilliant purchase
Brilliant purchase. I checked the company on Trustpilot first and was not disappointed.
Beautiful necklace, great quality and I was surprised at the professional and excellent packaging!
Highly recommended I’m very pleased with my open clover necklace.
September 19, 2023
Reply from SEOLA JEWELRY
We can't thank you enough for going out of your way to review your recent purchase, Jenny! It's great to hear that you're happy with the entire service and we do hope we'll get the opportunity to welcome you back again in the future! ✨
Glasses chain
Finally found a glasses chain I liked from Seola and happy it was of good quality when it arrived. Fast and free delivery - all in all can’t complain!
September 18, 2023
Reply from SEOLA JEWELRY
It's fab to hear that you're pleased with your recent experience and we're super grateful for the time you've taken to share your positive feedback! 💍
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