I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great customer service
I have purchased three of the clover necklaces, which are beautiful & nicely packaged, but unfortunately one of them broke. I emailed the company & had a quick reply from Emmy, who was very helpful & understanding. I had a replacement sent out to me promptly, as soon as my broken one had been posted out to them.
Great service! Happy customer!
September 22, 2024
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for your lovely feedback, Jo! It makes our day to know that you were supported with your query and we're delighted that you've had a positive customer service experience! We hope to welcome you back in the future 💖
Missing delivery
My order never arrived and after email for support no one has got back to me
September 21, 2024
Reply from SEOLA JEWELRY
Hi Vin, thank you for taking the time to leave a review and we're sorry to hear that you didn't receive your order.
It looks like we advised via email that order may be delayed in transit. Usually Royal Mail do require more time to pass before we can declare a parcel lost however I can see that a replacement has been sent to you on an express delivery service and is due for delivery today.
We apologise for the delay with the courier and thank you for your patience.
Love,
Team Seola x
Really helpful and lovely customer…
Really helpful and lovely customer service. Emmy was amazing.
August 30, 2024
Reply from SEOLA JEWELRY
Hey Ellie, we really appreciate you taking the time to share your positive feedback! We're always happy to help and hope to welcome you back soon 💗
Amazing customer service
Amazing customer service. Solved my problem. Always happy to help whenever reached out. Thanks again.
August 28, 2024
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback! We're always here if you need anything 💕
I Love Seola!!
Fastest delivery I’ve had in England so far, I also love the piece I got, looks so good and I can’t wait to wear it
August 21, 2024
Reply from SEOLA JEWELRY
We're so happy to hear that you're loving your order Sarah, thanks so much for sharing your kind feedback 😍
Absolutely amazing earrings thank you…
Absolutely amazing earrings thank you guys so much . Will buy again .
August 21, 2024
Reply from SEOLA JEWELRY
It's great to hear that you're happy with your earrings Kelly, we really appreciate you going out of your way to leave us a review! ✨
I’ve ordered from this company a couple…
I’ve ordered from this company a couple of times because I absolutely love the design of the clover necklaces. The reason I’ve ordered a couples of times is because they’re flimsy and break. My most recent order was a clover necklace and bracelet set. The bracelet broke the first time I wore it. I managed to fix it and then it broke again 5 days later. The company reached out after this review and sent me another one straight away so their customer service has been great and I have updated my review. Hoping this one will last a bit longer as I do love the designs!
August 23, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hey Emily-Rose, thanks so much for taking the time to leave a review and also for updating it when this was resolved! We really appreciate it and were glad to assist you, please let us know if you need anything else! 💖
Reply from SEOLA JEWELRY
Thank you so much for taking the time to review your recent order, Ellie! We're delighted to hear that you're happy and look forward to welcoming you back 💗
Love the quality of the clover leaf…
Love the quality of the clover leaf bracelet, excellent customer service aswell, affordable and amazing quality
August 13, 2024
Reply from SEOLA JEWELRY
We're super grateful for your positive feedback Jemma - it's great to hear that you've had an all-round positive experience! We hope we'll see you again soon 🤩
Amazing jewellery which doesn’t…
Amazing jewellery which doesn’t tarnish. I have the initial necklace and haven’t taken it off since May. I recently received the clover bracelet and it is perfect! Emmy in customer service is amazing, real credit to the business. Thanks so much!! Will 100% recommend and will purchase again.
August 8, 2024
Reply from SEOLA JEWELRY
We truly appreciate you taking the time to review your recent experience, Lucy! It's fab to hear that you received the support you needed and that you're loving your jewellery!! We can't wait to welcome you back again 💕
Fast delivery and Lovley bangle but…
Fast delivery and Lovley bangle but only lasted 2 weeks and the gem had fell out
July 31, 2024
Reply from SEOLA JEWELRY
Hi Kelly, thanks for taking the time to share your feedback and we're really sorry to hear that there's an issue with your item.
We strive to provide jewellery of a high standard but understand things can go wrong. If you get in touch with us, we'd more than happy to support you by replacing this without hesitation.
Team Seola x
Problem after problem and takes ages…
Problem after problem and takes ages for a response .
August 8, 2024
Reply from SEOLA JEWELRY
Hi Michelle, thank you for taking the time to leave a review.
I can see that we recently sent you a replacement for an older order, but you were unhappy as the style had changed since the original purchase.
It looks like we tried our very best to resolve this for you and a new order was created promptly. We hope you can understand that if an item is redesigned, it's not always going to possible for us to send an exact replacement, we will however do whatever we can to support you.
Rest assured, we will continue to assist you until you are happy with the result. Unfortunately, we are a very small business and it is just one person who looks after our emails, they are not always able to reply right away but try to do so as quickly as possible.
We will be in touch with you.
Team Seola x
Ordered clover necklace and the…
Ordered clover necklace and the crystals fell out so received a replacement and now the chain has broken. Emailed 5 days ago and heard nothing, not the best customer service, so will chase yet again
August 6, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hey, thanks for leaving a review and we're really sorry to hear that there has been an issue with your necklace!
It looks like we've resolved this for you now but if you need anything else, please don't hesitate to get back in touch!
Love,
Team Seola x
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback Melanie! It means the world to us and we hope we'll see you again in the future 😍
Reply from SEOLA JEWELRY
Hey Valentina, thanks for taking the time to leave us a review and we're really sorry to hear this!
If you could kindly send us an image via email, we will of course get this replaced for you right away.
Team Seola x
My girlfriend loved this necklace
My girlfriend loved this necklace! Great quality and looks great!
July 10, 2024
Reply from SEOLA JEWELRY
We're super grateful for the time you've taken to leave a review and are delighted to hear that your girlfriend is happy! We hope to see you again in the future ✨
I ordered jewellery with the correct…
I ordered jewellery with the correct address but haven’t received it, they then said it’s been sent back to them but why haven’t I got it sent back out? Been looking forward to promote this product.
July 5, 2024
Reply from SEOLA JEWELRY
Hi Emily, thank you for your review and we're sorry to hear that you didn't receive your order.
Our system shows that the address is not correct, there is no house number or name.
We spoke with you on Friday to confirm the address and we are closed over the weekend so are only now able to respond to you.
We will of course assist you with amending the address when this is fully confirmed and we will get the items sent back out to you.
Team Seola x
Reply from SEOLA JEWELRY
We really appreciate you going out of your way to provide feedback on your order and hope we'll see you again one day soon! Thank you 💗
Lovely products however the bracelet…
Lovely products however the bracelet already broke… it’s a shame really as I loved all of them but too much money if it’s just breaks this easily
July 3, 2024
Reply from SEOLA JEWELRY
Hey, thanks for taking the time to share your feedback and we're so sorry to hear that there's been an issue with your recent purchase!
If you haven't already, please email us on hello@seolajewelry.uk and we will of course assist you with a replacement right away!
Team Seola x
Reply from SEOLA JEWELRY
Hi Adry, thank you for your review.
We have spoken to you about this order and advised that you used a free promotional code meant for collaborators only. You sent us a screenshot of a PayPal transaction but this does not match the information on your order and we have received only £3.50 from you, for the shipping charge.
As we have not received the alleged funds, we cannot return them. We asked you kindly to contact PayPal for further advice.
We are happy to send you proof which shows the discount code you used which made your order completely free and the transaction for the £3.50 which is all that we have received (for shipping).
We have tried to the best of our ability to assist you.
Team Seola x
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