I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pretty items…
I ordered 3 items for my daughter's birthday which were all beautiful. The packaging was very nice each item in a pouch, nice touch.
She was very pleased with her gifts.
June 26, 2024
Reply from SEOLA JEWELRY
It's fab to hear that you're pleased with your recent order Angela and we hope your daughter had a lovely birthday! We hope we'll see you again 😍
Earrings bought two months ago are…
Earrings bought two months ago are already tarnished, look dreadful and no longer wearable. Despite contacting via email and on Instagram, no response.
April 24, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hi Carrie, thank you for taking the time to leave a review and we're very sorry to hear that there is an issue with your earrings, this isn't the high standard of quality we are striving to achieve.
I can see that we responded to your email to advise that a replacement would be with you soon.
Please accept our apologies again for the disappointment caused.
Team Seola x
Ordered the Alhambra necklace and…
Ordered the Alhambra necklace and bracelet. Only the necklace came. I then had to wait 3 weeks for the bracelet to arrive. The responses via email were very delayed.
May 22, 2024
Reply from SEOLA JEWELRY
Hey, thanks for taking the time to leave us a review and we're so sorry for the delay that you experienced.
Sadly we did face a stock issue with this item which meant we couldn't ship it straight away, we sent you an email to ensure you were aware but appreciate how disappointing this must have been for you.
As a very small business we're not always able to respond right away but rest assured, we are committed to supporting our customers and are working hard to provide the best service that we can.
We are deeply sorry that you have been affected in this way and appreciate your patience throughout.
Team Seola x
Poor quality
Poor quality, shipping took long and package got caught by customs. Earrings were a lot bigger than in the picture and they were falsely named. Very overpriced already with the shipping and no mention of possible charges for the customer.
June 4, 2024
Reply from SEOLA JEWELRY
Hey Jenna, thanks for taking the time to share your feedback and we're so sorry to hear that there have been some issues with your recent order.
We have sent you an email to assist you further.
Love,
Team Seola x
The catch on the necklace was broken
The catch on the necklace was broken . They are sending a replacement . Not a good start for my first order.
June 3, 2024
Reply from SEOLA JEWELRY
We're so sorry to hear that there was an issue with your order, this is super disappointing for us too.
I can see that the team sent over instructions on how to receive a replacement right away.
Whilst we work hard to ensure all of our jewellery is made to a high standard, there can be rare and very unfortunate times when things are a little off - however, we are always here to support our customers and would never leave them without.
We're sorry again to have let you down.
Love,
Team Seola x
Dissapointed
I've had quite a few items from this company and they have not dissapointed however this latest item , clover silver necklace arrived loose in the box and the chain was broken. Customer service emailed me back and im waiting on a replacement.
June 5, 2024
Reply from SEOLA JEWELRY
It's really disheartening to hear that on this occasion, your order didn't meet the standards that we expect.
We work tirelessly to ensure a smooth-running experience is provided, so we're incredibly sorry that you've been let down this time.
As a small business, we know it's important that we do our very best to get it right every time and once again, we apologise that you've been impacted in this way.
Love,
Team Seola x
I’ve not received my order
I’ve not received my order. I have emailed to chase it and I received 2 emails asking for a review, thought I’d give them a chance to reply to my email…would like to give no stars but that’s not an option. Hopefully they see this review and reply!
June 3, 2024
Reply from SEOLA JEWELRY
Thank you for taking the time to leave us a review and we're sorry to hear that your order hasn't arrived.
We can see that you emailed us on Monday 10th to inform us that it hadn't been received and we responded as soon as possible, the next day, letting you know that sadly it appears to be lost in transit with the courier.
We have offered to send you a replacement right away, please do get back to us and we can arrange this.
We're sorry again for this delay and on behalf of the courier for the loss of your parcel.
Love,
Team Seola x
Highly recommend! Love... love... LOVE
Arrived in great time, beautifully packaged. I bought a ring, and two pairs of earrings - all items stunning, really high quality and great value for the money. Will definitely be a returning customer. Love!
May 29, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your kind comments with us, it makes our day to hear that you're loving your recent order and we're so excited to welcome you back in the future! ✨
Disappointed
I was really excited about the trio clover earrings set with the matching necklace and bracelet. On arrival I was really disappointed. The earrings have wide posts which I had to push to get through my piercing (I've never had to do that with any earrings in the past) and they have a tiny ball fastener (like the fasteners for belly bars) which is impossible to fasten without help.
The bracelet, whilst beautiful was far too long for my wrist so was at risk of falling off at worst and looking rubbish at best. There were no size options for the bracelet so I couldn't size down. I've had to spend an extra £12 getting this shortened by a jeweller as I bought the bracelet to go on a trip and wouldn't have had time to raise with Seola to rectify beforehand. Although I note they don't accept returns for earrings so beware (even if you buy a set with earrings, like I did).
June 1, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hi Charlotte, thank you for taking the time to leave a review and we're sorry to hear that you weren't 100% happy with your order in this occasion.
Unfortunately we do only offer 1 size for our bracelets, however we have taken feedback on board and will be changing the designs to make them shorter in the future.
If you need assistance with anything in the future, please don't hesitate to reach out to us.
Love,
Team Seola x
Good customer service
Contacted Seola as my bracelet broke at clasp I returned the bracelet with the prepaid label and was sent a new bracelet in return. Very happy with service and would purchase from Seola again. 🙂
May 31, 2024
Reply from SEOLA JEWELRY
It's fab to hear that you received the support you needed with your recent query and we can't thank you enough for taking the time to share this! We can't wait to see you again soon! 🤩
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback, Sammy! We're delighted to hear that you're loving your new jewellery! 💖
Product never arrived and no response…
Product never arrived and no response when I asked for help
May 20, 2024
Reply from SEOLA JEWELRY
Hi, thanks for taking the time to leave a review.
We can see you emailed us on Saturday 25th - unfortunately we were closed over the bank holiday weekend so have only reached it this morning.
We have responded to you now and explained that sadly, your parcel appears to be lost in transit due to the lack of tracking updates. If you'd like to get back to our email, we can arrange a replacement or refund.
We're deeply sorry for the disappointment caused.
Team Seola x
Bought a necklace over a month ago…
Bought a necklace over a month ago still hasn’t arrived. Tried contacting and no reply
May 6, 2024
Reply from SEOLA JEWELRY
Hi Jack, thank you for your review.
Sadly you emailed us on Sunday (26th) and we were closed over the bank holiday, we have responded as soon as we reached you this morning.
It looks like your order is lost in transit as there have been no updates since it reached the courier. We have asked if you would like a replacement or refund, please let us know and we will assist you right away.
We apologise for this inconvenience.
Team Seola x
Paid for express delivery 1-3 days
Paid for express delivery 1-3 days. Emailed them to say it hadn’t arrived! No response. Delivery over a week. Will be sending back as the event I wanted it for has already taken place. Rubbish
May 10, 2024
Reply from SEOLA JEWELRY
I'm very sorry to hear about your experience. It sounds frustrating to have paid for express delivery and not received your order on time, especially for an important event. We sincerely apologize for the inconvenience caused and for not responding to your email promptly.
To resolve this issue, we would be happy to assist you with the return and ensure you receive a full refund for both the item and the express delivery charge. Please contact us at hello@seolajewelry.uk and we will prioritise your case to make this right for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our service.
Havent reciev3d my parcel yet
May 9, 2024
Reply from SEOLA JEWELRY
Thank you for your patience. According to the tracking information, your package is scheduled to be delivered tomorrow morning.
We apologize for any inconvenience caused by the delay and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to get back to us.
Team Seola x
Beautiful necklace I love it
Beautiful necklace I love it. Delivery took a bit longer than expected but worth waiting for.
May 6, 2024
Reply from SEOLA JEWELRY
Thank you so much for your lovely review!
We're thrilled to hear that you love your new necklace. We appreciate your patience with the delivery time and are delighted that it was worth the wait.
Your positive feedback truly means a lot to us. If you have any other needs or questions, please don't hesitate to reach out. Enjoy your beautiful necklace!
Team Seola x
Beautiful necklace!!
Love the design of the necklace.Its minimalist design makes it perfect for everyday wear, adding a touch of elegance to any outfit. Excellent quality. Would highly recommend..
April 30, 2024
Reply from SEOLA JEWELRY
Thank you so much for going out of your way to share such kind feedback! We're so happy to hear that you love your necklace and hope we'll see you again soon 💖
Bracelet reallly really cute
Bracelet reallly really cute, with absolute fast delivery. But it was way oversized for my tiny wrists . I have to keep moving my wrists upwards so it doesn’t fall lol💗.
April 23, 2024
Reply from SEOLA JEWELRY
Thank you for your feedback Jane, we really appreciate it! If you need any assistance with exchanging for something more suitable, please don't hesitate to reach out! 💕
Stunning bracelet!
Ordered the Alhambra bracelet for my daughter. Absolutely beautiful and such good quality. I am thinking of getting one for myself!
April 23, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time out to review your recent purchase and we're so glad to hear that you're pleased with it! We hope to see you again soon! 💖
Disappointed at the size of the clover…
Disappointed at the size of the clover on the necklace, I wanted and expected it to be larger, only length of necklace was shown on description.
April 23, 2024
Reply from SEOLA JEWELRY
We're sorry to hear that you aren't happy with your recent order, Karen! If you need help returning this for free, please don't hesitate to reach out via hello@seolajewelry.uk
Team Seola x
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