I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not arrived
Still waiting for it to arrive over a week later and now been asked to leave a review!
April 23, 2024
Reply from SEOLA JEWELRY
Hey Rebecca, thanks for taking the time to leave a review and we're sorry to hear that your order hasn't arrived.
We can see that you have been in touch, we've sadly had to assume that your order has been lost with the courier so a replacement has been created for you.
We appreciate your patience and are sincerely sorry for this delay.
Team Seola x
Great modern earrings at a great price…
Great modern earrings at a great price and fast delivery
April 23, 2024
Reply from SEOLA JEWELRY
We really appreciate you taking the time to share your feedback Mark! We hope to welcome you back in the future 🤩
Reply from SEOLA JEWELRY
Thanks so much for your kind feedback! We hope to welcome you back soon 💖
Very disappointed
The same necklace has broken twice now. Very poor quality and very disappointing.
March 21, 2024
Reply from SEOLA JEWELRY
Hey, thanks for taking the time to leave us a review and we're sorry to hear that you have a faulty item - please be assured that we have taken all feedback on board and will be releasing a new and improved design very soon! ✨
Excellent communication and service
I ordered a gift set, but unfortunately the wrong necklace was sent. This was replaced immediately and I received the replacement quickly.
A pre-paid returns label was provided for the return of the wrong item. Excellent communication and service.
April 15, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time out to share your positive feedback, Julie! We're so pleased to hear that you received the support you needed with your recent query and we hope to welcome you back in the future! 😍
Lovely packaging for my beautiful…
Lovely packaging for my beautiful necklace delicate but strong.
April 9, 2024
Reply from SEOLA JEWELRY
Thank you so much for your lovely feedback, we truly appreciate you taking the time to share this and are pleased to hear you're happy! 💕
Reply from SEOLA JEWELRY
Thanks so much for your positive feedback, Karen! We're delighted to hear that you're loving your necklace 😍
Very prompt service
After receiving an incorrect necklace the correct one was despatched in record time.
April 16, 2024
Reply from SEOLA JEWELRY
It's fab to hear that you received the support you needed with your recent query and we really appreciate your sharing this, thank you! We hope we'll get welcome you back one day soon ✨
Great delivery, rlly nice packaging and incredible quality.
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times and even after a year the quality has stayed the exact same if you want well priced jewellery that will last you a life time buy from seola.
April 3, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your lovely feedback, Molly! It makes our day to hear that you're loving your Seola pieces and we hope to see you again in the future! 💕
Beautiful jewelry
Beautiful jewelry. Even better when expected. And so so helpful when I put the wrong address in for delivery.
I highly recommend!
April 4, 2024
Reply from SEOLA JEWELRY
We can't thank you enough for taking the time to share your lovely review and are delighted to hear that you received the support you needed with your delivery issue! We hope to welcome you back one day soon! 😍
There was a initial problem but got…
There was a initial problem but got sorted immediately
Very happy with necklaces and ear rings
April 4, 2024
Reply from SEOLA JEWELRY
We're pleased to hear that we were able to resolve the issue you faced, Stephanie! It's fab to know that you love your Seola pieces! 💖
The Jewellery is beautiful such lovely…
The Jewellery is beautiful such lovely quality and the presentation in the pouches and boxes just divine !
April 1, 2024
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback Helen! We really appreciate you taking the time to share this with us and hope to see you again in the future! 💕
Reply from SEOLA JEWELRY
Thanks so much for taking the time to share your kind feedback, Emma! We hope to see you again in the future 💖
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback, it means the world to us! We hope to welcome you back one day! 😍
Reply from SEOLA JEWELRY
Thank you so much for your positive feedback, we really appreciate you going out of your way to share this! It's fab to hear that you're happy! 💗
Lovely silver earrings
My order came remarkably quickly and I absolutely love the earrings I chose. Very on-trend!!
March 18, 2024
Reply from SEOLA JEWELRY
We're super grateful for your kind comments and can't thank you enough for taking the time to share them! It's great to hear that you're loving your pieces and we hope to see you again in the future 💖
Wow the packaging
Wow the packaging, and customer service was incredible! I’ve worn my jewellery on hikes and in rainy climate daily and it’s still perfect condition!
March 29, 2024
Unprompted review
Reply from SEOLA JEWELRY
We're so grateful for the time you've taken to share your lovely comments, it makes our day! We hope to welcome you back in the future! 💕
Quality is awful and so disappointing…
Quality is awful and so disappointing I’m in process of returning
March 18, 2024
Reply from SEOLA JEWELRY
Hey Katie, thank you for taking the time to leave us a review and we're so sorry to hear that you're unhappy with the quality of your recent purchase - we strive to design jewellery of an exceptional standard, so this is super disappointing. We'll be sure to take your feedback on board and if you need any further assistance, please don't hesitate to reach out.
Team Seola x
The necklace is lovely however it did…
The necklace is lovely however it did break the first time but the customer service was excellent and they were able to send me a new one to replace the broken necklace.
March 3, 2024
Reply from SEOLA JEWELRY
Thanks so much for taking the time to share your feedback! We're thrilled to hear that despite the issues you faced, we were able to make this right for you! We hope to see you again in the future 🤩🤩
I absolutely love my pearls from Seola
I absolutely love my pearls from Seola. I’ve got compliments on them. My bracelet, I now wear everywhere as it’s tarnish free and sweatproof.
March 21, 2024
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback, it means the world to us! We hope to welcome you back one day! 😍
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