I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the service eg on time…
Very happy with the service eg on time and quick
March 11, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to leave us your kind review! We're delighted to hear that you've had a positive experience! ✨
Beautiful jewellery with beautiful…
Beautiful jewellery with beautiful packaging! It was a pleasant experience opening my parcel today.
Makes lovely gifts.
5-stars from me!!!!
March 20, 2024
Unprompted review
Reply from SEOLA JEWELRY
We're so happy to hear that you're loving your recent purchase and can't thank you enough for going out of your way to share your experience with us! We hope we'll see you again soon! 🤩
Beautiful and great quality
Beautiful and great quality! Brought for a friends birthday and was very happy
March 11, 2024
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback, it means the world to us! We hope to welcome you back one day! 😍
Lovely timeless gold beauties and top…
Lovely timeless gold beauties and top quality. I love every item I got from seola and got so many good compliments. I recommend seola to anyone looking for beautiful tarnish free jewellery.
March 17, 2024
Unprompted review
Reply from SEOLA JEWELRY
We're super grateful for your kind comments and can't thank you enough for taking the time to share them! It's great to hear that you're loving your pieces and we hope to see you again in the future 💖
Reply from SEOLA JEWELRY
Thank you so much for your kind feedback, it means the world to us! We hope to welcome you back one day! 😍
Great quality jewellery
Great quality jewellery, extremely shiny and amazing customer service!
March 4, 2024
Unprompted review
Reply from SEOLA JEWELRY
We really appreciate your kind feedback, thank you so much! We hope to see you again in the future 💖
Loving my bracket and necklace
Loving my bracket and necklace, and can’t believe it sweat and waterproof! It’s too amazing! Fast and speedy delivery, and the website is easy to use. Would highly recommend
March 10, 2024
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for going out of your way to share your positive feedback with us, it means the world! We hope to see you soon ✨
Love the brand
Love the brand, the service and jewellery which was beautiful.
March 1, 2024
Unprompted review
Reply from SEOLA JEWELRY
We're super grateful your positive review, Maya! Thanks so much and see you soon 🤩
amazing great quality jewellery
amazing great quality jewellery, would really recommend
March 14, 2024
Unprompted review
Reply from SEOLA JEWELRY
We really appreciate your kind feedback, thank you so much! We hope to see you again in the future 💖
Ordered necklace and braclet set put in…
Ordered necklace and braclet set put in for not long and they both snapped. They are giving me a refund but still disappointed
March 4, 2024
Reply from SEOLA JEWELRY
Hi Olivia, thank you for taking the time to leave a review and we're sorry to hear that you're disappointed with your purchase.
We strive to provide jewellery of an exceptional standard so it's super disheartening to learn that you've had these issues.
We apologise again for any upset caused.
Team Seola x
Not very happy.
I saw that the 3rd day of wear, the colour completely changed to like a dirty gold colour, I purchased a few of the all gold clover necklace, was very disappointed, will not buy again, all of them discoloured this was even when worn very carefully.
Also very small then the actual picture. Was very very preety packaging, and looked lovely in box but once worn colour does not remain the same.
February 26, 2024
Reply from SEOLA JEWELRY
Hi Reshy, thank you for taking the time to leave a review and we're sorry to hear that there is an issue with your order.
I'm not able to see any communication from you about this so sadly it's not been possible for us to assist you - an email has been sent to you requesting more info.
Please be assured that we take great pride in the quality of our jewellery and on the very rare occasion that there is a problem, we are on hand to support our customers as soon as they make us aware of them.
Team Seola x
Reply from SEOLA JEWELRY
We really are so grateful for the time you've taken to share your feedback and can't thank you enough. We hope to welcome you back in the future! 💖
I love my drop earrings
I love my drop earrings , it is cool trend alert , simply stunning , thank you for the collabrate
March 7, 2024
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for taking the time to review your new earrings, we're so glad you love them! Hope to welcome you back soon! 💗
Different items to what was pictured
I ordered the matching necklace and bracelet, which after ordering I had an email saying it would be 4 weeks late due to being out of stock. I didn't mind waiting as I knew I wanted the set still. When I received my items I was utterly disappointed. Both items were completely different to what was pictured on the site as well as looking tarnished and one of the clasps not fastening properly. I contacted them and they wanted photos, which I sent. I sent them back 4 weeks ago and I am still waiting on a refund for these items.
February 4, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hey Jessica, thanks for taking the time to leave us a review and we're sorry to hear that there was an issue with your order.
I can see that we responded to your email yesterday, confirming that a refund has been processed.
Team Seola x
Beautifully made necklace and arrived…
Beautifully made necklace and arrived really quickly. Will definitely purchase another item from this company.
February 6, 2024
Reply from SEOLA JEWELRY
We really appreciate you taking the time to review your recent purchase and over the moon to hear that you love it! Thanks so much 💖
Reply from SEOLA JEWELRY
We're super grateful for your positive feedback and can't thank you enough for sharing it! We hope to welcome you back in the future! ✨
Reply from SEOLA JEWELRY
We really appreciate you taking the time to review your recent purchase and over the moon to hear that you love it! Thanks so much 💖
Haven’t recieved my order
Haven’t recieved my order! Sent multiple emails and contacted them on social media but have had no response!
February 20, 2024
Reply from SEOLA JEWELRY
Hi Grace, thank you for leaving a review and we're sorry to hear that you haven't received your order.
We can see that your emails were responded to as soon as possible to advise of a delay then sadly, to confirm that your order had been lost in transit by the courier - a refund has now been issued in full.
We're sorry again for the upset caused and thank you for your patience.
Team Seola x
Reply from SEOLA JEWELRY
Thank you so much for your positive feedback, we're delighted to hear that you're happy with your recent order and hope to see you again in the future! 💕
Reply from SEOLA JEWELRY
We really appreciate your positive comments and are delighted to hear that you're happy with your recent purchase! 😊
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