I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
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See what reviewers are saying
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... See more
Company replied
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... See more
Company replied
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from SEOLA JEWELRY
Thank you so much for your kind comments! It makes our day to hear that you're loving your Seola jewellery! 🤩
I ordered the necklace from the…
I ordered the necklace from the photograph presented on line by Seola in the 13th February. It arrived in good time for my birthday,was packaged well & I was excited to see it. Sadly, the chain was nothing like the one advertised, it was very very fine and lost against my skin. I messaged & explained, I was asked to send a photo which I did and I asked if I could exchange for the silver one. I received no response & I think I'm just going to give it to my niece for her birthday. Very disappointed, from now on I will only buy jewelry from a high street where I can see it first and know what I'm buying...
February 13, 2024
Reply from SEOLA JEWELRY
Hi Jane, thank you for your review and we're sorry to hear that you weren't happy with your purchase.
We did respond to your email on February 16th with instructions on how to return and choose an alternative if this was your preference. Please do check the thread and get back to us if you need further assistance with arranging this - feel free to email us again if you aren't able to locate the reply.
Rest assured, we are always here to support our customers.
Team Seola x
Product is amazing but the delivery was…
Product is amazing but the delivery was just under a month
February 1, 2024
Reply from SEOLA JEWELRY
Hey Daniel, thanks for your review!
I can see that we contacted you straight after your order was placed to make you aware that we'd very sadly oversold on the item, asking if you'd like to wait or be refunded - we're aware that there was an issue with the incorrect email address being provided which meant you didn't receive this at the time, so we're sorry that you were left in the dark for a while.
It's great to hear that you're happy with your order!
Easy to order
Easy to order , arrived quickly and a lovely piece of jewerally that my daughter loved. I will be ordering more from you.
BRILLIANT !
January 30, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your kind feedback, Veronica! We're so glad your daughter loved her Seola jewellery and we can't wait to see you again 🤩
The most gorgeous jewellery and…
The most gorgeous jewellery and excellent customer service.
January 30, 2024
Reply from SEOLA JEWELRY
We truly appreciate your lovely comments, Jessica! We hope to welcome you back in the future 😍
Thrilled - thank you
Absolutely beautiful earrings and wonderful quality. And such a good price. So thrilled and impressed! I have a bad nickel allergy, so was reassured that the description said nickel-free, but the proof is in the pudding! Can confirm no reaction at all.
January 30, 2024
Reply from SEOLA JEWELRY
It's amazing to hear that you're happy with your lovely new earrings, Kate! Thank you so much for sharing your feedback with us, we're super grateful for your support 💕
I have not received my order and have…
I have not received my order and have had no contact from Seola, despite emailing them and sending DMs for an update. I just want to know where my order is!
January 26, 2024
Reply from SEOLA JEWELRY
Hi Hannah, thank you for your review and we're sorry to hear that there was an issue with your order.
We have searched for your email address in our inbox and are unable to see any contact - please be assured that we would never intentionally ignore our customers.
I have checked the tracking for your order and it shows that the parcel was posted through your letterbox on February 6th.
If you still need our assistance, please don't hesitate to reach back out.
We're sorry again for the delay.
Team Seola x
Reply from SEOLA JEWELRY
Thanks so much for your 5-star review, Paula! ✨
AVOID AVOID AVOID !!!!!!!!!
AVOID AVOID AVOID !!!!!!!!!!
I got a product which is totally different from the photo And I want to return my item. customer service very bad no response no reply!!!! Don’t order it from here.
January 31, 2024
Unprompted review
Reply from SEOLA JEWELRY
Hi there, thank you for taking the time to leave a review and we're sorry to hear that you haven't received a response.
We're not able to locate your order/account based on the information provided in your review - however please be assured that we would never intentionally ignore our customers.
You can submit your return here: https://seolajewelry.uk/apps/return_prime
Please contact hello@seolajewelry.uk for further support.
Regards,
Team Seola x
Had an issue previously but all sorted…
Had an issue previously but all sorted now great customer service
January 24, 2024
Reply from SEOLA JEWELRY
Thanks so much for taking the time to share your feedback, we're so pleased to hear that your issue was resolved! 💕
I still haven’t received my item even…
I still haven’t received my item even tho it’s been dispatched and I oredered it over 2 weeks ago
January 15, 2024
Reply from SEOLA JEWELRY
Hey Sarah, thank you for taking the time to leave a review and we're sorry to hear that you haven't received your order.
I can see that there have been no recent updates on the tracking for your parcel and therefore we can only assume that it has been lost with the courier - we apologise for this inconvenience, sadly the delivery is outside of our control.
We have sent you an email in regards to processing a replacement or refund.
Please be assured that we are always here to support you.
Regards,
Team Seola x
Love my new jewellery
Love my new jewellery. And super easy to order and fast delivery. Will definitely keep buying 💕
January 9, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your feedback Elaine! We're so pleased to hear that you've had a great experience and we can't wait to see you again! 💕
Scam
Scam! My delivery did not arrive and emails have not been replied to, utterly disappointed.
January 2, 2024
Reply from SEOLA JEWELRY
Hi there, thank you for taking the time to leave a review and we're sorry to hear that you haven't received your order.
We are not able to locate any emails from you, we would never intentionally ignore our customers and always aim to reply within 1 working day.
I can see that there have been no recent updates on the tracking for your parcel and therefore we can only assume that it has been lost with the courier - we apologise for this inconvenience, sadly the delivery is outside of our control.
We have sent you an email in regards to processing a replacement or refund.
Please be assured that Seola is not a scam.
Regards,
Team Seola x
The bracelet is beautiful the length is…
The bracelet is beautiful the length is amazing just in general good
January 2, 2024
Reply from SEOLA JEWELRY
Thank you so much for reviewing your recent purchase, Julia! We're so pleased to hear that you're happy! 💕
Lovely jewellery.
Lovely jewellery.. good communication when an item was missing from order & got a refund immediately as they had none left..
January 2, 2024
Reply from SEOLA JEWELRY
Thank you so much for taking the time to share your feedback, Lesley! We're pleased to hear that you received the support you needed when there was an issue and that you love your jewellery 💖
Reply from SEOLA JEWELRY
We love hearing feedback like yours, Katherine! Thank you so much for sharing this with us! 🤩
Great customer service
January 3, 2024
Reply from SEOLA JEWELRY
We're super grateful for your kind feedback, Jack! We hope to see you again soon ✨
Really lovely gift set I bought from…
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or when doing exercise. Really pleased with how delicate and luxurious it feels and I hope it lasts a long time.
January 2, 2024
Reply from SEOLA JEWELRY
Hearing feedback like yours makes our day! Thank you so much for going to the effort of sharing this with us, Amy - we hope to welcome you back in the future! 😍😍
I have not received my parcel and it…
I have not received my parcel and it has been 3 weeks since
January 2, 2024
Reply from SEOLA JEWELRY
Hi Zara, thank you for leaving us a review and we're sorry to hear that you don't have your order yet.
This was dispatched but checking the tracking, we can see there have been no updates since - we would have to now deem this as lost in transit with the courier. We will be in touch with you via email to discuss this further and support you with the next steps of a refund or replacement right away.
Team Seola x
Highly Recommend
I had a problem with one of the items I bought and there was no hesitation in them replacing the item straight away, very professional
January 3, 2024
Reply from SEOLA JEWELRY
We really appreciate you taking the time out to share your feedback, Janette! It's great to hear that you received the support you needed and we hope to see you again 💖
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