Lovely necklace but delivery took longer than anticipated. However, I have ordered 2 more as gifts.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service from ordering to delivery. Love my necklace and bracelet, very good quality, looks fabulous and something I can ware everyday! My daughter now has the set and have recommended to my frie... See more
First class service. I’ve had my gold clover necklace around 3 years and it started to discolour. I was going to buy a new one because i never take it off I love it, but in the website notices they ha... See more
Company replied
I purchased a couple of necklaces as Christmas gifts… I have ordered previously and I was aware how good the quality was.. delivery took a lot longer than expected but customer service kept me re as... See more
Company details
Written by the company
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
Contact info
United Kingdom
- Info@seolajewelry.uk
- seolajewelry.uk
4.1
Great
271 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this jewelry
Love this jewelry! My gold necklace has been waterproof so far :) I don’t take it off!
June 5, 2025
Unprompted review
Amazing experience
Amazing experience, swift delivery and my package was intact ! I would high my recommend !
June 4, 2025
Unprompted review
Avoid
Necklace arrived knotted, fine I unpicked the knots. However the necklace is cheap looking and I want to return it. Unfortunately, no response from a return request, an email AND a Facebook message. Getting increasingly concerned I’m getting ripped off.
May 24, 2025
Unprompted review
Reply from SEOLA JEWELRY
Thanks for reaching out. We responded to your return request on the next business day (Monday at 8am), as our offices and social media are closed over the weekend.
Please rest assured, we’ve already processed your return, so no worries there. If you need any further help, just let us know!
Seola Team, xx
Company is lovely
Company is lovely!
The quality of this jewellery is absolutely stunning, completely tarnish proof and completely waterproof, as someone who hates taking jewellery out I’m in love as I can wear in the shower etc!
May 6, 2025
The products came beautifully wrapped…
The products came beautifully wrapped and were delivered quickly. Great jewellery for a gift or a treat yourself!
May 21, 2025
Unprompted review
Great service from ordering to delivery, top quality, looks fabulous
Great service from ordering to delivery. Love my necklace and bracelet, very good quality, looks fabulous and something I can ware everyday! My daughter now has the set and have recommended to my friends, will absolutely be shopping here again soon!
May 6, 2025
Unprompted review
The best jewellery and quality
I love the jewellery, the set I have chosen it's gorgeous, and the delivery was very fast!
Can express my happiness, and I can't wait to style them with my favourite outfits
May 15, 2025
Unprompted review
By far the best jewellery Iv had in a…
By far the best jewellery Iv had in a long time, and Iv had inexpensive to very expensive. These pieces I do not take off and suits any occasion. I’m alway being complimented on them and I can’t rate them enough. And deliver was so fast.
May 13, 2025
Unprompted review
Easy to order
Easy to order, tracking requires going separately into Royal Mail site which isn’t as user friendly as other online retailers . Arrived quite quickly, not next day but within a week.
Packaging appropriate for product and nice presentation box without paying for gift box.
I was a little disappointed by the quality of the product , it looks less than the cost of the product . It’s a gift so I hope the recipient doesn’t think it was cheap!
April 29, 2025
Reply from SEOLA JEWELRY
Thanks so much for your order and for leaving a review. We are really glad to hear it arrived quickly and that you liked the presentation, we always try to make the unboxing feel special, even without the gift box upgrade.
I’m sorry to hear you felt the product didn’t quite match the price point. That’s definitely not how we want anyone to feel, especially when it’s a gift. We really appreciate you being honest, feedback like this helps us get better. If there’s anything we can do to make it right, please don’t hesitate to reach out.
Love,
Seola Team xx
High end necklace and customer service
High end necklace and customer service! Thanks so much Emmy!
April 23, 2025
Unprompted review
Reply from SEOLA JEWELRY
Thank you so much for your kind words! We're thrilled to hear you loved the necklace and had a great experience with our customer service. Emmy will be so happy to hear your shoutout!
Love,
Seola Team xx
I recently purchased these green…
I recently purchased these green earrings, and I am absolutely delighted with them! They are beautifully crafted, lightweight, and comfortable to wear all day. The design is elegant and exactly as pictured, making them a perfect accessory for both casual and formal occasions. The quality exceeded my expectations, and they arrived in lovely packaging, making them feel extra special.
March 10, 2025
From ordering my item to delivery was…
From ordering my item to delivery was super straight forward and quick
March 4, 2025
Good customer services
I contacted customer services with an issue and this was sorted without any fuss or delay. Good service.
February 11, 2025
Lovely piece of jewellery
Lovely piece of jewellery, great price and good delivery times!
February 10, 2025
Knotted Necklace
Purchase came late , Necklace was all knotted , I had to put in bin as I couldn’t un knott it .. customer service is very slow & was not very interested.. Also necklace was a lot smaller than advertised on model . lesson learnt never to order from this company again
January 25, 2025
Reply from SEOLA JEWELRY
Hey Pam, our sincere apologies for the inconvenience. We've offered a replacement or a refund the next day. We've also sent you a follow up message, please let us know if you need further assistance.
Seola Team, xx
Still waiting for couple of pieces in…
Still waiting for couple of pieces in the order to be shipped
January 24, 2025
Reply from SEOLA JEWELRY
Hey Krithiga, our sincere apologies for the wait. We've sent you a follow up message. Kindly let us know if you need any further assistance.
Seola Team, xx
Poor quality and customer service!
Order arrived tarnished and with plating missing. Requested a refund, but was directed to a link for Store Credit, which is not what I was requesting given the poor quality. Took several emails to have confirmation that I would receive a refund. 10 days later and still no refund. I've emailed again, but no response. Poor quality and customer service. Will not recommend!
November 5, 2024
Reply from SEOLA JEWELRY
Hey Jane, we apologize for any confusion surrounding the refund process.
While store credit was offered as an option, I understand you preferred a refund, which we did confirm and processed. I’m sorry if this communication wasn’t clear, and for any delays in the process. An email has been sent to you earlier today for reassurance. Refunds can take a few business days to reflect in your account.
Seola Team, xx
Reply from SEOLA JEWELRY
Hey Therese, thank you so much for your wonderful feedback! We’re thrilled to hear that you love your items, and that you found them affordable. We're also glad the packaging met your expectations.
We appreciate your support.
Seola Team, xx
Reply from SEOLA JEWELRY
Thanks for taking the time to leave a review and we're delighted to hear that you're happy with your jewellery! We hope to welcome you back again in the future 💗
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