Service Care Solutions Reviews 153

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication and caring nature. Many people appreciate the excellent customer service, noting prompt communication, efficient processes, and a genuine effort to match individuals with suitable roles. However, some customers also noted issues with the service, including being given inaccurate information about job placements and start dates. A few other people also felt that the number of references requested was excessive, and some experienced poor support from their consultant, requiring them to chase for updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

Customer service

People report positive experiences with customer service, highlighting consultants who are supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time working with Service Care Solutions. Greg W. contacted me regarding a mid-management level finance role with a local authority. From the outset, Greg was professional, genuine,... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

First time taking role facilitated by…

First time taking role facilitated by SCS. I’ve been locum long time and compliance process always a headache!
Can’t say it was worse or better with SCS.

However my consultant Nik F has been supportive, available, professional and communicates!!
So far feeling valued and not just a cash cow.
A more positive experience than I’ve had in the past.

April 13, 2026
Unprompted review
Rated 2 out of 5 stars

Poor level of staff support

I have found the support from my consultant, Jemma , to be very poor. When requests are raised you need to chase her. Not good when your staff member has remained in post for 6 months past the original contract expiry date and maintained a high standard of work.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent recruitment consultant

Beth is an excellent recruitment consultant delivering a most efficient service. I particularly appreciate that she keeps me informed, responds accurately and promptly to any queries and effectively represents my interests. In addition, her cheerful personality is always evident.

April 9, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi,

Thank you for your feedback, we really appreciate it and are glad to hear you had a great experience with us!

Kind regards,

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

I had a great experience with Service…

I had a great experience with Service Care Solutions - Sophie Taylor was my consultant throughout my assignment and was always there to support me, especially during a difficult time in my personal life.

Phonecalls were always answered in a timely manner, and emails responded to, usually within the same day. I have found this organisation to be one of the very best agencies, and will definitely contact again if my circumstances change, and I need to return to agency employment.

Big thank you to SCS!

March 31, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Deena,

Thank you for your feedback, we really appreciate it and are glad you had a great experience with us!

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

No complaints

No complaints - no teething problems all went very smooth onboarding. Great staff very reliable friendly and helpful

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Service Care Solutions are superb

Service Care Solutions are superb ! Best Recruitment Firm there is .

April 7, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Suzanne,

Thank you for your feedback! We really appreciate it and are glad you had a great experience with us.

Thank you,

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

A Trustworthy Recruitment Company

It's the second time I was hired for an admin role from Service Care Solutions, a very Highly Professional Team, and they offer a good Salary package.

March 27, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Kalpita,

Thank you for your feedback! We really appreciate it and are glad you had a great experience with us.

Thank you,

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

Amazing service !!!

I have secured the exact position I wanted and in record time !! great company and super fast communication with all the team, compliance is quickest I have had dealing with agencies. Special thanks to Otis, you are a credit to your company, thank you so much

March 23, 2026
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Andrew,

Thank you for your feedback! We really appreciate it and are glad you had a great experience with us.

Thank you,

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

Great support

Great support, responds to emails/phone calls promptly and has a good understanding of how my skills and experiences match a variety of roles.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had an excellent experience working with Aanisah at Service Care. From the outset she was clear, responsive and completely on top of the process. Her communication was genuinely outstanding. I was never left wondering where things stood, what the next step was, or when I would hear from her again. That level of consistency makes a real difference.

She managed the process efficiently and professionally, but without it ever feeling transactional. She was thoughtful in how she handled discussions, transparent about expectations, and clearly invested in ensuring the right fit rather than simply filling a role.

In a market where recruitment can often feel rushed or impersonal, Aanisah stood out. She is diligent, proactive and an absolute pleasure to deal with. I would not hesitate to work with her again or recommend her to others.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver has been exceptionally helpful…

Oliver has been exceptionally helpful and professional throughout the entire process. He took the time to match me with a role that truly suited my experience and expertise, and he managed every subsequent step with efficiency and care. Any issues were addressed promptly and thoughtfully. What stands out most is his personal approach — he is very approachable and has a genuinely caring nature, which made the whole experience feel supportive and seamless. I’m very impressed with the level of professionalism and attention to detail he consistently demonstrated.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Service care solutions

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the process was quite long, she was prompt throughout and always kept me updated. Zoya worked closely with her team and guided me step by step, making the whole process much easier. I really appreciated her dedication.😊

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Working with Beth has been a dream

Working with Beth has been a dream, she has made everything so easy for me at every step of the process and her communication has been excellent. I have never felt out of the loop at any point. I look forward to working with SCS again in the future.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beth has been nothing short of amazing

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she’s a star!

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

poor service

Finding the job was easy but the amount of references that they asked for (essentially every job I had ever had was excessive).

The Consultant told me lie after lie during the placement and facilitated discriminatory practices by the end-user. Avoid these clowns. Nothing good ever comes out of Preston. Not since Tom Finney.

March 17, 2025
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi,

Thank you for taking the time to review our service, we value your feedback.

We are sorry that our service didn't meet our usual standard and you have had a negative experience with us. I would like to investigate this situation further for you, please email abigail.talbot@Servicecare.org.uk and provide a name of who you were dealing with.

Please do not hesitate to contact me if you require any further assistance.

Many thanks,

Abi Talbot
Senior Marketing Executive

Rated 5 out of 5 stars

Very helpful and kind

Taylor called me for a payroll role and was so helpful throughout the process, from preparing for the interview and feedback after the interview. She made the experience so calming. Thank you very much Taylor ☺️

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Louise Grayson Smith has worked…

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted to have secured a new role. She has certainly gone the extra mile to find me a new job which is right for me and I am very happy to be working with her and Service Care. Thank you Louise

November 6, 2025
Unprompted review

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