Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(162)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lee The Great!

Huge thank you to Lee for being so helpful in helping me secure my permanent job!!!!! From day 1 Lee has gone above and beyond to help in assisting me secure my role. Lee's empathy, positivity and consistency was very empresive.
Lee's genuine care and overall support is out of this world 1000% - I highly recommend Lee and Adam, they are so helpful and have great patience 😀

February 17, 2025
Rated 5 out of 5 stars

Miraj my agent found me position

Miraj my agent found me position. His dedication and coolness under pressure is to be commended. He is certainly one of the best agents I have used in my 30yr career. I am sure that he will go very far in his career. There for 9.5/10

March 28, 2025
Unprompted review
Rated 4 out of 5 stars

Ideal job

After a period of unemployment Lee called me out of the blue with a job in housing management. I was most impressed by his professionalism and caring nature. He guided me through the process till I got the job. He dealt with my timesheets in a timely manner. Would always recommend you Lee.

July 3, 2024
Unprompted review
Rated 4 out of 5 stars

Thanks for the support Lee

I was looking for a temporary position in the supported housing sector and Lee McMillan of Service Care Solutions found a role suited to my qualifications and experience. Lee was always ready to search for satisfactory solutions and answers to any of my queries and issues. Thank you Lee for the support.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a very positive experience with Service Care Solutions. Throughout my onboarding process, I received excellent support from Lee McMillan, who was extremely helpful and approachable. His communication was prompt and professional, ensuring a smooth and efficient process. I highly appreciate the support provided and would recommend Service Care Solutions.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Service care solutions

I have now been working for service care since 2024 and it is a fantastic company to work for. I always had support from my manager Mr Prakesh who has guided me through. Prakesh is a professional at what he does and should be made the director of the company.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Beth was my recruiter for a legal position and I can’t thank her enough for her professionalism and clear communication throughout my recruitment process. She responded promptly to any queries or questions I had, and she was great during the onboarding process which required organising many different documents which she did seamlessly.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jobseekers Beacon Of Hope

Mr Lewis H. contacted me for a full-time CS role. I felt so indebted to have been given the opportunity to be invited for an interview. It had been somewhat challenging submitting application where ATS are utilised. It was a huge relief for another human being to check my CV and put forward to be seen as potential candidate. In addition, I was provided with all the essential information. The service I received was above adequate, demonstrate diligent work.

Jobseekers need more professional recruiter like Lewis as a beacon of hope.

Thank you so much Lewis and Service Care Solutions.

January 27, 2025
Unprompted review
Rated 1 out of 5 stars

The lies trip off the tongue!

I was contacted by a John Deane after he had seen my CV on an online recruitment site. I was looking for a part-time role in care. John phoned a few weeks later to ask if I was interested in a 25-hour contract with one of the Greater Manchester councils and explained that the shifts were 5 x 5 hours a week. I informed him that I required my working week to be over three days’ so I wasn’t interested. A couple of weeks later John rang again saying that the vacancy remained with the council in question, I reiterated that I wasn’t interested due to the aforementioned but was told that they would be ‘flexible for the right candidate’ and that the remuneration was also ‘negotiable’. On this basis, I agreed to an interview which began with that recruiter saying that she would like to start by running through the rota as it was ‘set in stone’ and that there would be no point in continuing if I was unable to adhere to their work pattern which was told was 5 x 5 hour shifts per week, and also included some 10-day stretches. Additionally, being a local authority, the rate of pay was commensurate with the relevant scale and was not, therefore and never had been ‘negotiable’.
I explained what I had been told by John Deane, to which the recruiter replied that he was probably hoping that I would end up taking the job and he would benefit from a commission (or perhaps it enhanced his KPI).
John Deane is clearly dishonest, due to his blatant lies I wasted an afternoon and lost money on travelling expenses. The recruiter also had her time wasted.
Clearly, this individual has incredibly poor moral standards, and his questionable ethics served no purpose. If I were a recruiter, I certainly wouldn’t use this outfit, nor would I engage with them in any future search for employment (unsurprisingly Mr. Deane has not contacted me since-probably keen to avoid an ear bashing). Given that it’s so easy nowadays for people to leave reviews, his actions really were senseless.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Chris was excellent from start to…

Chris was excellent from start to finish. I have worked with many agents over the years and he’s by far the best I have worked with. I would highly recommend and would absolutely go to him first next time. Successful placement and outcome and great service right the way through. He couldn’t have done more!!! Thank you Chris :)

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Beth Kirby is fantastic. Pleasant to speak and detail oriented. She connected me to the right opportunity. A great co-ordinator and made my job application, documentation and verification process easy. I definitely recommend Beth Kirby and Service Care Solutions. Kudos!!!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great recruiter and agency

Really grateful to have come across Beth Kirby from Service Care Solutions. She helped me find my first professional legal experience, made the application and recruitment process really straightforward, and was always there to answer any questions I had. Thank you!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Marc Facer Excellent Support

Marc has communicated well from the start of contact and he has got me into my desired role within a week.

He has kept me updated and gave me words of encouragement before and after my interview.

Definitely recommend this company so far .

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend SCS enough!

Marc Facer was really helpful, I could not recommend SCS enough if you're looking for quick employment. He was very efficient from the start and got me into a new role within a week.

Thanks so much!

September 11, 2024
Unprompted review

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