Service Care Solutions Reviews 153

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication and caring nature. Many people appreciate the excellent customer service, noting prompt communication, efficient processes, and a genuine effort to match individuals with suitable roles. However, some customers also noted issues with the service, including being given inaccurate information about job placements and start dates. A few other people also felt that the number of references requested was excessive, and some experienced poor support from their consultant, requiring them to chase for updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

Customer service

People report positive experiences with customer service, highlighting consultants who are supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time working with Service Care Solutions. Greg W. contacted me regarding a mid-management level finance role with a local authority. From the outset, Greg was professional, genuine,... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

153 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’m currently working for this agency…

I’m currently working for this agency at the moment and I highly recommend, the recruiters are so welcoming, very helpful and very professional, my recruiter is Louise and she absolutely lovely she’s helped with all my documents I needed before starting I highly recommended to anyone.

November 6, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing service

Disappointing service. Failed to ensure that payments are passed to contractors promptly.

October 17, 2025
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Paul,

We're sorry to hear you've had a negative experience with us. Please can you provide me with your full name and contact details to the following email address so I can investigate this further.

Many thanks,
Abi

Email - abigail.talbot@servicecare.org.uk

Rated 5 out of 5 stars

Good organisation.

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutions is reputable organisation.

Lucy Sandison Messent

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

The Recruiter you need.

Louise is my recruiter and I can't fault her not only is she good at her job but personally shes been amazing and very understanding so honestly if you join this company you will have support and advice from a trusted recruiter.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent , fantastic working with Louise and Abbie. Registration was nice and friendly by Abbie and support in this process and Louise got me great schools

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Aanisah

My Experience with Aanisah has been wonderful, she has been an outstanding support throughout my application process. Her positive attitude and genuine care has created such a welcoming environment for myself. Overall, I highly Recommend her.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I have had not a relationship but a friendship with the wonderful people at Service Care for the better part of 16 years.
All I can honestly say is keep up the good work!!
They have been there for me at my every request with patience, understanding and above all else service!!!

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Greg W. has my 5 Stars

This was my first time working with Service Care Solutions. Greg W. contacted me regarding a mid-management level finance role with a local authority. From the outset, Greg was professional, genuine, and kept me informed throughout. What truly set him apart from other recruiters I've worked with was his consistent updates and support throughout the application process. I'm pleased to say I was successful in securing the role. I highly recommend Greg W. and Service Care Solutions to anyone seeking finance roles. Thank you, Greg — I look forward to working with you again as my career progresses.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Lee The Great!

Huge thank you to Lee for being so helpful in helping me secure my permanent job!!!!! From day 1 Lee has gone above and beyond to help in assisting me secure my role. Lee's empathy, positivity and consistency was very empresive.
Lee's genuine care and overall support is out of this world 1000% - I highly recommend Lee and Adam, they are so helpful and have great patience 😀

February 17, 2025
Rated 5 out of 5 stars

Miraj my agent found me position

Miraj my agent found me position. His dedication and coolness under pressure is to be commended. He is certainly one of the best agents I have used in my 30yr career. I am sure that he will go very far in his career. There for 9.5/10

March 28, 2025
Unprompted review
Rated 4 out of 5 stars

Ideal job

After a period of unemployment Lee called me out of the blue with a job in housing management. I was most impressed by his professionalism and caring nature. He guided me through the process till I got the job. He dealt with my timesheets in a timely manner. Would always recommend you Lee.

July 3, 2024
Unprompted review
Rated 4 out of 5 stars

Thanks for the support Lee

I was looking for a temporary position in the supported housing sector and Lee McMillan of Service Care Solutions found a role suited to my qualifications and experience. Lee was always ready to search for satisfactory solutions and answers to any of my queries and issues. Thank you Lee for the support.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I had a very positive experience with Service Care Solutions. Throughout my onboarding process, I received excellent support from Lee McMillan, who was extremely helpful and approachable. His communication was prompt and professional, ensuring a smooth and efficient process. I highly appreciate the support provided and would recommend Service Care Solutions.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Service care solutions

I have now been working for service care since 2024 and it is a fantastic company to work for. I always had support from my manager Mr Prakesh who has guided me through. Prakesh is a professional at what he does and should be made the director of the company.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Beth was my recruiter for a legal position and I can’t thank her enough for her professionalism and clear communication throughout my recruitment process. She responded promptly to any queries or questions I had, and she was great during the onboarding process which required organising many different documents which she did seamlessly.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Jobseekers Beacon Of Hope

Mr Lewis H. contacted me for a full-time CS role. I felt so indebted to have been given the opportunity to be invited for an interview. It had been somewhat challenging submitting application where ATS are utilised. It was a huge relief for another human being to check my CV and put forward to be seen as potential candidate. In addition, I was provided with all the essential information. The service I received was above adequate, demonstrate diligent work.

Jobseekers need more professional recruiter like Lewis as a beacon of hope.

Thank you so much Lewis and Service Care Solutions.

January 27, 2025
Unprompted review

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