Service Care Solutions Reviews 

162
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff is exceptionally professional, supportive, and friendly, making the entire journey comfortable. People really appreciate the quick response times, clear guidance, and smooth onboarding process provided by the dedicated team. Job seekers often note that finding the right role is handled with great care, efficiency, and personal attention. Conversely, a small portion of people felt dissatisfied with the communication and overall support received from certain staff members. Some reviewers mentioned experiencing frustrating delays, unreturned phone calls, and excessive document requirements during the onboarding phase.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and approachable... See more

Service

People report positive experiences with service, highlighting a friendly, reassuring, and professional... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the recruitment journey.... See more

User experience

Customers report a wonderful user experience, highlighting constant communication, kindness, and support... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louise is my consultant and she’s totally amazing. She’s very professional and good at her work. Additionally, she’s kind, polite and very courteous. I’m happy to work with her. Service Care Solutio... See more

Rated 5 out of 5 stars

Zoya worked with me to register me for work, she is very approachable, polite, and friendly, which made the entire experience stress-free. I’m very grateful for her help and support and although the p... See more

Rated 5 out of 5 stars

Beth has been nothing short of amazing. She was there for me every step of the way and made the whole experience feel so comfortable, like chatting with a friend. I would absolutely recommend her, she... See more

Rated 5 out of 5 stars

Louise Grayson Smith has worked diligently to secure me a new teaching role over the time scale of three weeks. I am very grateful to her for her professional but very caring approach and am delighted... See more


Company details

  1. Recruitment Service

Written by the company

We are a temporary and permanent recruitment partner to businesses within the Health and Social Care, Offender Rehabilitation, Construction and Social Housing, Legal, Finance, Cyber, IT, and Sales sectors. We deliver our service under numerous approved frameworks across the UK, Scotland and Wales. We take primary responsibility for the supply chain of our clients, managing the administration, compliance, and sourcing of temporary and permanent workers through a single point of contact. We deliver a Managed Service Provision that reduces client spending, drives process efficiency and offers a tailored and personable experience to hiring managers, building lasting relationships in a climate that is forever presenting recruitment challenges. Likewise, our service offers a dedicated structure of support to our workers, creating a foundation that develops our workers to achieve greatness while growing in a financially sustainable way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(162)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultant Lewis was very welcoming…

The consultant Lewis was very welcoming and clear on answering our questions positive polite professional person. I really can’t fault him in anyway possible. You have an excellent employee working for your business

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Review for Service Care Solutions.

Just had a induction with Lewis. He was well mannered, went over all necessary information and adhered to anything or any questions which was needed of him. Which no questions was needed due to all essential and non-essential information delivered to us in the talk and tour of the induction.
Much appreciated service.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Polite and professional.

I had an induction with Lewis. He was polite and professional throughout the induction, we was shown every aspect of the job itself to a point where I didn't need to ask any questions.
Communication wise the response was fast.
Zero faults.

May 14, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

We have worked with Lewis for many months now and he has consistently provided us with a great service. We often seek his assistance to fill roles at very short notice and he consistently delivers.
Lewis updates us through every step of the recruitment process, giving us an insight into his progress and into the market in general. In turn, we are then able to manage expectations with our own hiring managers. Nothing is too much trouble and his diligence is greatly appreciated.

April 28, 2022
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Good morning Steph.

Thank you for taking the time to leave us this kind review. We're very pleased you're happy with our service 😊

Rated 5 out of 5 stars

Great Service

We have been using Lewis Jackson at Service Care for a year now to support with our temp and perm recruitment. The service provided is top class and nothing is too much hassle - he takes the time to understand the business and vacancies and provide cost effective solutions.

April 22, 2022
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Lynsey. Thank you for taking the time to leave us a review. We're happy you are pleased with our service!

Rated 2 out of 5 stars

Poor pay and not always paid on time

Poor pay and not always paid on time. I’m sat writing this review and haven’t been paid again. What makes it worse is they ignore your phone calls

December 31, 2021
Unprompted review
Service Care Solutions logo

Reply from Service Care Solutions

Hi Tony, thank you for taking the time to leave us a review.

We would firstly like to apologise for your difficulty reaching your consultant, we want to assure you that this is not our usual standard of service.

After investigating the issue, I can confirm the delay was caused by an incomplete timesheet. However, your pay has been calculated and made now. If you would like to discuss this matter further, please contact myself using the details below.

Kind regards,
Lauren Turner - Senior Marketing Executive
lauren.turner@servicecare.org.uk

Rated 5 out of 5 stars

hannah as been really helpful in many…

hannah as been really helpful in many ways. If had any problems she been there to sort it out for me straight away. So all good so far.. keep up the good work. Thanks alot again hannah.. couldn't ask for anyone better

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Agency worker

I have been an agency worker for 14 years and I have been with SCS for the best part of the last 6 years. Most of my involvement has been with Natasha Peter-Thomas who is professional, efficient, motivated and has always made me feel that she has my best interests at heart. SCS value their experienced candidates and strive to maintain the best rates for them. I have recommended SCS to colleagues and will continue to do so. Well done you lovely lot!

April 6, 2021
Unprompted review

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