Service My Car Reviews 

Bad Service

I’ve had a terrible experience with this “SERVICE MY CAR”, and I want to warn everyone. This is the second time they’ve drained my car battery. After the first service, I thought it was just an oversight, but after paying for a second service, my car stopped working again for days, with constant short drives followed by a dead battery which no battery charger or jumps starts could repair.

I called their customer service multiple times, which was beyond frustrating. One of their staff came to check the car, confirmed the battery wasn’t working, and told me it was fixed and held 86% charge (48% on the day of the service). But as soon as he left, the car completely died and didn’t work for days.

I had no choice but to get a new battery TWICE on my own just to be able to drive. Their customer service is awful, and the quality of their work is unreliable. Please Do not book with these people—they’ll drain your car battery and leave you stranded. Stay away!

Be careful !
Totally regret trusting them! The service was advertised as same day service, it took about 5 days till I got my car, 3 days which almost no one is answering me.. they punctured my tire in the garage and tried to make me pay for repairing it, when I refused the phone operator was shouting at me and saying « they will deduct it from our salary « 
Then hung up the phone on me, eventually they did a really poor job repairing the tire punctured.. I paid for major service pack.. the car came back so dirty.. dirtier then the state I sent it.. the only useful thing they did was changing oil and oil filter

To conclude it they’re not trustworthy, unreliable, and unprofessional

Do not use this company at all costs
They will try and get as much money out of you by telling you your car needs extra work. Go direct to a garage please do not go through these as service my car is the middlemen.
Also someone will also to tell you to write a review to get £10 off the price however this is also another lie

My car was at their Al ain garage for a week. I specifically wrote for them to do major service and work on engine overheating, and front left park light not working. They opened, car engine, gearbox, battery slot and told me to buy new battery (mine was only 2 years old) and wanted to check on gear. When I told them I dont need them to do anything else as my bill was 5300AED, They returned my car without my engine cover, alot of screws were missing from the engine, the gearbox was still opened, the battery slot was open, my windscreen washer cap was missing,
This garage is a mess and this is not the first time they wanted to do something that I did not require as I am the one paying.
Very amateur work and I would not recommend them to anyone.

I asked to fix my AC and check my battery . They came back 3 days later with a full list to fix up to 10500 AED !!!! This is a joke as i never asked to check anything else . This is a scam !!!!! Never again

Extremely poor customer service.
Lack of any proper update or response once the car is collected.

Firstly as per phone conversation I was explained that all the oils will be replaced, battery check 360 inspection and filters change within 24 hours for 299aed,
Than I got estimion for more than 1000 aed , I accepted it , my care came back to me after 3 days with plenty of calls to your customer service number, and the guy who delivered my car was very rude and insisting, he delivered my car in to meedle of the send and wanted me to take my car from there( not to mention that it was in darkness after 9 pm). After 3 days battery in my car just died! Car is fully vibrating and making a lot of sounds during drive. Acceleration became more difficult, and overall car performance become even worse, I m really disappointed with your service, taking so much time charging so much , just to receive car in worse condition!

The worst service I ever had. They will be polite and down to earth in the initial service booking time and once they made you complete the payment, they will be rude, no proper answer for your queries, and once you told them that you will reveal their true face in social media they will threaten you. After cancelling the service it takes 7-10 working days to refund your money. Meanwhile booking it takes a few seconds. Such a waste fellows and services.

They are the scammers here in UAE. In my new car they're telling the extra problem. They did not even do anything in service. Coolant level was the same as before. The car was in same condition as earlier given to them. Guys don't give your car to them. It's better to go in local garage. Save your money and don't go with these scammers.

Yeah, these brain dead dimwits have not got a clue about car servicing. Had the worst experience of my life with them. They absolutely steal your money and do nothing to the car, Full on frauds, please do yourself a favour and just find a solid mechanic, these clowns aren’t it.

At this point I am ready to report my car as stolen to the police.
The service was completed 8 days ago and they’re not returning my car. I’ve been calling, emailing and speaking to everyone.
This is the 3rd and last time I will be using this company, very inconveniencing, fraudulent, and unprofessional. Customer service not helpful.
Avoid at all costs, the promise of convenience is a lie and they give extortionate quotes for car repairs.
The first time I used them they were good, 2nd time bad and this last time diabolical. Never again

I cannot express enough how much I hate this company. Used them 3 times and it gets worse each time. 3rd time was because I had a service package and didn't want to waste the money but wish I had. They lie about the reports (said all my tires need replacing yet I replaced 1 a month ago, everytime they tell me I need new sparkplugs despite me getting them replaced by them the first time and many more incidents)

Their customer service is terrible. Been on hold for 30mins without answer before. WhatsApp just ignores you or doesn't reply after promising updates.

It will take at least 1 full week just for an oil change and they will lie everyday about when you'll get the car back.

Honestly I do not know how they are in business.

They entice you with a low service fee & free pick up & delivery and then give inflated and unreasonable quotes for parts & labour. I waited 2 weeks for my car to be returned to me and when it was returned, it was full of dirt and oil stains on the leather interiors and carpets caused by the mechanics in the workshop. I sent it back again for interior cleaning and they returned the car again telling me it had been cleaned inside and was not. Also returned to me with problems that weren't there when the car was given to them. Misdiagnosis of issues. Parts I asked them to check were not checked properly. The worst 7000+ AED I've ever spent, customer service is nonexistent from the call centre. You call for information on quotes or when your car might be returned and each time you're told someone will call back. Usually, they don't and you have to call again & again to find out anything. I would definitely say take your business and your money elsewhere. I will not be using them again..

Very Bad service, even before booking the slot for service, no response from call agent, I need to follow up.
May be they have too much business and do not wish for more.

Boycott Services My Car is a cheater, Fraud, and Scammer company don't try to deal with them otherwise you will face TOO MUCH PROBLEMS

The only reason I gave one star is because I cannot give zero. Without doubt the worst car service experience I have had in 40 years driving. These guys are dishonest, arrogant and incompetent. I dealt with two of them, Mustafa and Abdul. Both of them lied to me, refused to call me back, refused to return my car when I decided not to proceed with additional work, and were rude and confrontational when I finally did manage to talk to them. They kept my car for four days during which time they only managed to change the oil and the oil filter and plug in the diagnostics device. They then told me it would take a further 7 days to complete a routine list of repairs (spark plugs, gaskets, filters..) which I can usually get done same day with a proper garage. Stay away from this company. It is absolutely dreadful. The AED400 service is just a scam to get the car into their facility after which they find thousands of AED worth of 'problems' that need attention. They give you a list of issues but refuse to tell you the cost whilst simultaneously holding your car hostage. An appalling company overall.
UPDATE:
After posting the review above I got my car back along with an estimate for repairs coming to almost 11,000AED. I was so happy that I put my foot down and demanded the car be returned with no additional work. As an example, they quoted me 760AED to replace the spark plugs. When I lifted the plastic engine cover under the bonnet I could clearly see that nobody had even touched this area because there was a perfectly undisturbed coating of dust on everything - so they didn't even check the condition of the existing plugs before quoting. The cost of the spark plugs on Amazon is between 100AED and 300AED depending on the brand.

i would not even want to rate them 1 star!! they are a bunch of scammers. extremely disappointed with their poor performance and lack of customer service. My car suffered a tyre puncture and was picked up by the team. Despite numerous phone calls and verbal complaints no one was willing to take responsibility and own up to the fact that the wheel lock key was not returned to the car by the team after all 4 tyres were replaced by them a month ago. No solution was offered until i had personally found a solution and yet they continued to argue that they wouldnt replace the key. Needless to say, I am very annoyed at what is a totally preventable issue, and it has caused undue stress, never mind the now days without having the use of my car and the money I have spent on taxis only because of their mistake. after 5 days i still continue not to have a car.

I am writing a review to express my deep disappointment with the recent service experience I had with SMC.

In 2022, I availed SMC services based on recommendations and was initially impressed. However, my recent encounters have left me dissatisfied.

I recently purchased a service pack as suggested by Harsh for my brand new car. During the first service, the recovery team damaged my car's undercarriage by attempting to load it onto a truck ill-suited for low vehicles. After repeated attempts, they finally used a full low bed, causing unnecessary delays.

Six months later, when the car was due for service, I specifically requested a low bed truck, as promised in my service plan. Despite confirming this with there advisor a day before and being assured of a full low bed, the recovery team called me in the early morning of the pick up and i ask what truck they said there normal truck not low bed. and I was initially informed that I would have to pay for the correct service. Only after insisting did they rectify this.

Moreover, the service advisor, Harsh, assured me of same-day service which was part of the express package. However, the recovery team initially arrived with the low bed, and after much delay and several calls, they finally managed to adhere to the agreed-upon timeline.

Additionally, I was shocked to find discrepancies in the pricing for brake disc skimming. Two years ago, I paid 300 AED for all four discs. Now, the quote I received was 680 AED plus VAT. Despite my efforts to obtain clarification from both Mebin and Harsh, I have been met with unresponsiveness, differing quotes, and a lack of accountability.

This experience has been frustrating and does not align with the level of service I initially received from Service My Car. I urge you to investigate and rectify these issues promptly. I believe in transparent and fair business practices, and this recent experience has left me questioning the integrity of your company.

Worst service I have ever received

Worse experience ever, first of all the employee who came to pick up my car was shouting at me because he found difficult to park where I had the pick up. Before I sent the car I asked to be back at 6PM next they, they confirmed as no problem at all, the following day after several calls, putting me on hold and promised we will call you back and they never did, at 7:30pm my car still nowhere. Moreover they will try to add hundreds and thousands as recommended repair. DO NOT TRUST THEM!