Picked up a selection of items on Sale. Delivery was quick. Considering the time of year. Good service.
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Absolutely garbage sells items they do not have in stock advertising wrong stock levels, then emails you over a week after you have paid saying we don't have items in stock then ignores emails fro... See more
Company replied
Had a problem with my delivery address. I sent emails and WhatsApp messages and although later than expected ( and slight panic setting in!() they got in touch and rectified it hopefully I'll get my... See more
I’m just a bit disappointment because I spent £100 on vibrators and restraints, all other stuff was good quality except for one item which was broken and they were rude and wouldn’t give me a refund.... See more
Company replied
Company details
Written by the company
Discover a Great range of high-quality sex Toys and satisfy yourself with Sexy Secret. We offer a great range of Dildo’s, Cock Ring, Vibrators, Bondage Sets and much more for great value. All our products are delivered DISCREETLY so it can be our little SEXY SECRET.
Contact info
Suite 1996, Unit 3a, 34-35 hatton garden, Holborn, EC1N 8DX, London, United Kingdom
- info@sexysecret.co.uk
- sexysecret.co.uk
3.2
Average
43 reviews
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Hasn’t replied to negative reviews
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Prompt Delivery
Picked up a selection of items on Sale.
Delivery was quick. Considering the time of year.
Good service.
December 21, 2025
Definitely not discreet
Not great, my whole order was listed on the post label and my complaint has been ignored since January.
December 6, 2025
Do not buy from these
Took my money.....item never arrived. Won't respond via email or WhatsApp......even rang the WhatsApp.....no answer.......do not buy from these!
July 7, 2025
Unprompted review
Reply from Sexy Secret
Dear Customer,
We’re truly sorry to hear about your experience and sincerely apologise for the inconvenience caused.
We take every order seriously and would never want a customer to feel ignored. It’s concerning to hear you didn’t receive your item and were unable to reach us—we would like to investigate and resolve this matter for you as a priority.
Please contact us again at info@sexysecret.co.uk with your order number. We are happy to either resend your item or issue a full refund depending on your preference.
Your satisfaction is important to us, and we are committed to putting this right.
Kind regards,
Team Sexy Secret
Reply from Sexy Secret
Dear customer
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We take privacy and delivery accuracy very seriously. All of our parcels are shipped in completely discreet packaging — only your name and delivery address appear on the label, with no reference to the contents or our brand.
We understand your concern regarding the delivery, and we have already processed a full refund for your order as a gesture of goodwill. Additionally, we are investigating the matter with our delivery partner, Royal Mail, to understand why your parcel may have been delivered to the wrong location.
We sincerely apologise for any inconvenience this has caused and are committed to improving our service. Please do not hesitate to reach out if there's anything further we can assist you with.
Kind regards,
Team Sexy Secret
Great product and fast delivery.
Great product and fast delivery.. would definitely use this company again
July 4, 2025
Pretty good!
I’m just a bit disappointment because I spent £100 on vibrators and restraints, all other stuff was good quality except for one item which was broken and they were rude and wouldn’t give me a refund. Otherwise it’s a good place
June 2, 2025
Unprompted review
Reply from Sexy Secret
Dear Customer,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that part of your experience with Sexy Secret didn’t meet your expectations.
We’re pleased to know you were happy with most of your order, but we’re very sorry to learn that one item arrived damaged and that you felt our service was not as helpful as it should have been. This is certainly not the standard we aim to uphold, and we would never want any customer to feel dismissed or unsupported.
We’d really appreciate the opportunity to make this right. Please reach out to us at info@sexysecret.co.uk with your order number, and we’ll do our best to resolve the issue quickly, whether that’s through a replacement or a refund.
Your satisfaction is very important to us, and we’d love the chance to restore your confidence in our service.
Kind regards,
Team Sexy Secret
Excellent service
Excellent service. Quick response to query. Posted immediately within timescales arrived in the 48 hrs
June 5, 2025
Unprompted review
It’s rubbish the back does not even…
It’s rubbish the back does not even stay on keeps falling off
February 23, 2025
Reply from Sexy Secret
Hello Customer,
Thank you for your feedback. We’re sorry to hear that the product did not stay in place as expected. We appreciate your comments and will work with our suppliers to improve the design and functionality in future versions.
If you’d like, our customer care team can assist you further and explore possible solutions. Please reach out to us at info@sexysecret.co.uk.
Kind regards,
Team Sexy Secret
Amazing products and fast delivery
Amazing products and fast delivery. Overall great experience from the company. I will be purchasing again.
December 27, 2024
Very Disappointed
My order arrived quit quickly and was the correct item. When I opened the package and then put it on charge it didn’t work. I left it charging for hours. Still not working
December 26, 2024
Unprompted review
Reply from Sexy Secret
Dear Customer,
Thank you for sharing your experience. We’re sorry to hear that your product did not work as expected despite charging. Occasionally, issues can occur during delivery or handling. We are continuously working to improve the reliability of our products and appreciate your feedback.
If you’d like, our customer care team would be happy to assist you further with a replacement or solution. Please reach out to us directly at info@sexysecret.co.uk.
Kind regards,
Team Sexy Secret
Absolutely garbage sells items they do…
Absolutely garbage sells items they do not have in stock advertising wrong stock levels, then emails you over a week after you have paid saying we don't have items in stock then ignores emails from you.
Should not be trading as the customer service is below a zero in the -10, looking at all other reviews I feel this company should be struck off don't purchase from here unless you just want to lose money.
Have had to create a chargeback for refund and then wait even longer strike this company off the face of the web
November 24, 2024
Unprompted review
Reply from Sexy Secret
Dear Customer,
Thank you for your feedback. We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by the stock and communication issues. We understand how frustrating this must have been.
Please know that we are continuously working to improve our inventory management and customer service processes to prevent situations like this in the future. Your feedback is invaluable in helping us make these improvements.
If you would like to discuss this matter further or need assistance with your order, our customer care team is available at info@sexysecret.co.uk.
Kind regards,
Team Sexy Secret
The purchase I ordered didn't arrive…
The purchase I ordered didn't arrive somebody else's order did arrive !!!!! When I opened the box I was shocked it was a couples bundle for men/woman (1 item had already been opened that was in box)
So the product I paid for I didn't get ..... not too happy at all
October 26, 2024
Reply from Sexy Secret
Dear Customer
Thank you for your feedback. We sincerely apologise for the mix-up with your order and understand how disappointing this must have been. It appears there was an error during dispatch, and we are reviewing our processes to ensure this does not happen again.
We would like to make this right. If you haven’t already, please contact our customer care team at info@sexysecret.co.uk so we can arrange a replacement or refund for the item you originally ordered.
Your comments are very important to us and help us improve our service.
Kind regards,
Team Sexy Secret
Discreet packaging
Discreet packaging , however wrong items where delivered !!!! Got sent things that males use and females so basicly an order for couples (I am single )
October 30, 2024
Unprompted review
Firstly it wouldn't work
Firstly it wouldn't work! Eventually I managed.However while on use as soon as it's inserted with both movements in use ,it stops !! Very disappointed!
August 30, 2024
Reply from Sexy Secret
Dear Customer,
Thank you for sharing your feedback, and we’re sorry to hear about the issues you’ve experienced.
We would love the opportunity to assist you further and ensure this is resolved. If you haven’t already found a solution, please do not hesitate to contact our customer service team directly, and we’ll work with you to provide a suitable resolution.
We apologise for any inconvenience caused and appreciate your patience.
Kind regards,
The Sexy Secret Team
So far not having a great experience
Had a problem with my delivery address. I sent emails and WhatsApp messages and although later than expected ( and slight panic setting in!() they got in touch and rectified it hopefully I'll get my package on Monday at the correct address. May I add the address defaulted on their website to an old address even though I pit in my new address so please double check @@ ill update on Monday when my package is delivered x
February 17, 2024
Unprompted review
Discreet delivery & nice items
Discreet delivery, very nicely packaged items, most of all good quality toys.
January 29, 2024
Easy navigation through the website
Easy navigation through the website
Great experience and the product is fantastic thank you
January 4, 2024
Got my order
Got my order on the day in perfect working order great products. Nice and packaged for delivery..definately be ordering again 😀
January 7, 2024
Great product and great customer service
November 27, 2023
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