Picked up a selection of items on Sale. Delivery was quick. Considering the time of year. Good service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely garbage sells items they do not have in stock advertising wrong stock levels, then emails you over a week after you have paid saying we don't have items in stock then ignores emails fro... See more
Company replied
Had a problem with my delivery address. I sent emails and WhatsApp messages and although later than expected ( and slight panic setting in!() they got in touch and rectified it hopefully I'll get my... See more
I’m just a bit disappointment because I spent £100 on vibrators and restraints, all other stuff was good quality except for one item which was broken and they were rude and wouldn’t give me a refund.... See more
Company replied
Company details
Written by the company
Discover a Great range of high-quality sex Toys and satisfy yourself with Sexy Secret. We offer a great range of Dildo’s, Cock Ring, Vibrators, Bondage Sets and much more for great value. All our products are delivered DISCREETLY so it can be our little SEXY SECRET.
Contact info
Suite 1996, Unit 3a, 34-35 hatton garden, Holborn, EC1N 8DX, London, United Kingdom
- info@sexysecret.co.uk
- sexysecret.co.uk
3.2
Average
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got this for my partner and wow did…
Got this for my partner and wow did what it says. We have a few toys but this one is the best. We would like to say if you buying this toy we recommend it. The delivery is 1st class
November 30, 2023
Easy to order and item arrived safely…
Easy to order and item arrived safely and on time.
November 24, 2023
It didn't work
It didn't work. There was no battery included. A cheap piece of crap. Very disappointed.
November 5, 2023
Reply from Sexy Secret
Dear Customer,
We deeply regret that the item you received arrived without batteries and was non-functional.
Please be assured that we have taken immediate action on this matter. An email has been sent to you detailing the process for a replacement or a refund, as per your preference.
We sincerely apologize for not meeting your expectations on this occasion and are fully committed to resolving this issue promptly.
Warm regards,
Customer Service Team
Sexy Secret
Quick discreet delivery.
September 1, 2023
Fantastic
Nice and easy website to use and view products. Amazing descriptions of the products, delivery service was quick and early. Just a minor complaint, I had to go back to the website to get directions for a certain toy (batteries) would be handy if all toys came with some info when there isn't any on the actual product it's self.
August 24, 2023
Toy to end all toys
Great website, quick discreet delivery. And product blows ya mind 😉
August 7, 2023
Product is faulty will not turn on
July 26, 2023
Reply from Sexy Secret
Dear Toni Carney,
We are deeply sorry to learn about your experience with our product and we appreciate your feedback.
Please be assured that we take your concerns very seriously. It appears there was an unfortunate issue with the product you received, and for that, we sincerely apologize.
We have sent you an email to address this issue in more detail and to provide the necessary assistance. We kindly ask you to check your inbox and respond at your earliest convenience so we can move forward towards a resolution.
We understand the inconvenience this may have caused and we're committed to making it right. Your satisfaction is our top priority.
Thank you for your patience and understanding in this matter.
Best regards,
Customer Service Team
Sexy Secret
Good service
July 14, 2023
Was late asf my order got told 3-5 day…
Was late asf my order got told 3-5 day refund not got it will be going elsewhere for my sex products
July 19, 2023
Reply from Sexy Secret
Dear Fredrick,
We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand how important timely delivery is to our customers, and we regret for any disappointment caused.
Upon being notified about the non-delivery of your order, we took immediate action and dispatched your order again without delay. The unforeseen delay was due to issues with Royal Mail, and we've since taken measures to prevent such occurrences in the future.
In acknowledgment of the inconvenience, we've issued a full refund for the postage you paid. You can expect to see this reflected in your account within 3-5 working days from the date of our refund confirmation email.
Should you have any other concerns or require further assistance, please don't hesitate to contact us directly at info@sexysecret.co.uk. We truly value your business and hope to serve you better in the future.
Warm regards,
Customer Service Team,
Sexy Secret
I loved my product from sexy secret
I loved my product from sexy secret! I ordered the butt plugs in 3 different sizes and were were so different to the butt plugs I’ve had in the past. They were very lightweight (even though they were metal) so felt a lot more comfortable ;)
I can’t recommend sexy secret enough, they are very informative and have great communication. And such an extensive choice!!
July 3, 2023
Unprompted review
Very quick in sending my parcel and…
Very quick in sending my parcel and very discreetly wrapped, defo buying again and would highly recommend to anyone to buy from here.
June 25, 2023
sexy secret flogger and butt plug
I had the sexy secret flogger and butt plug and alls I can say is wow. The flogger is sturdy but soft. The pattern is lovely and it looks very sexy. One side is firm and the other side is fluffy. The butt plug has a little suction cup on the bottom which is very strong. You just stick it down and get to business. It’s just the right size and shape to bring endless fun by yourself or with your partner. I will be ordering more stuff soon ☺️ thank you again sexy secret official x
May 29, 2023
Unprompted review
What are you waiting for go order
Excellent service very happy with them they make you feel comfortable and confident about buying postage was very fast I placed my order and received it the next day and as for the toy itself Omg I wouldn’t recommend anything else haha never experienced anything like this it’s definitely a must have 🌹
April 4, 2023
All the items are in the best quality
All the items are in the best quality, feels so nice. I bought a box set, me nd my partner can’t stop using it. Xxx
February 14, 2023
Unprompted review
What are you waiting for go order
Excellent service very happy with them they make you feel comfortable and confident about buying postage was very fast I placed my order and received it the next day and as for the toy itself Omg I wouldn’t recommend anything else haha never experienced anything like this it’s definitely a must have 🌹
April 6, 2023
Unprompted review
Absolutely amazing customer service…
Absolutely amazing customer service from the company!!! Fast delivery and easy to order!!! Love it
March 31, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.