Shark Clean ES Reviews 314

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting their effectiveness and robust construction. Many people appreciate the performance of the items, noting their power and efficiency, and find them easy to use and maintain. However, some customers experienced issues with the delivery service, citing delays and a lack of communication regarding their orders. A few other people also felt that the company's support was insufficient when products malfunctioned, particularly regarding warranty claims and troubleshooting.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the products as... See more

Quality

Customers had positive experiences with product quality. Many reviewers praise the powerful suction,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers experienced significant delays,... See more

Service

Clients share ambiguous opinions on service. Many customers praise the quick service and fast delivery,... See more

Order

Reviewers express dissatisfaction with the ordering process. Many customers report not receiving order... See more

Based on these reviews

Rated 4 out of 5 stars

Powerful and well made. Great suction and efficient self-emptying. It is, however, heavy and that is my only reservation. Otherwise highly recommended, especially at a discounted price.

Rated 4 out of 5 stars

I love the design. Great for styling, would love a bit more power.



Contact info

4.0

Great

TrustScore 4 out of 5

314 reviews

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Rated 5 out of 5 stars

Happy customer!

2 products purchased to compare. Quick delivery on both, great product and the unwanted item was collected quickly for a refund.

July 5, 2022
Shark Clean ES logo

Reply from Shark Clean ES

Dear Mr. Robinson,

I am sorry to hear that you are having some kind of problem with your order. I have checked the information regarding your order and according to the courier company, your order was successfully delivered last Friday, July 1st.

I have tried to search our system for the emails you are referring to but have not been able to find any messages from you. I apologise for this. Please contact us again, our Customer Service team will be happy to assist you from Monday to Friday from 9:00 to 17:00 on 900 839 453 or via our email servicioalcliente.es@sharkninja.com. Alternatively, I have asked our team to contact you directly via email.

I would like to take this opportunity to thank you for your confidence in our brand and hope that your current situation can be resolved as soon as possible.

Kind regards

SharkNinja Spain

Rated 5 out of 5 stars

Fantastic cordless vacuum, highly recommended

Easy to order on the Shark ES website and a really good price as it was on offer.
Delivered to the door with no problem and well within the expected dates.
We have been using the earlier cordless model for five years plus and we have been pleased with it but the new model is really very much improved in all the areas that the old model needed updating or some improvement.
If you want a really good cordless vacuum then buy this one it's great.
Comes with all the accessories and build quality is excellent and no hair tangle either which is good news as we have three dogs.
Well done Shark

June 3, 2022
Rated 1 out of 5 stars
Shark Clean ES logo

Reply from Shark Clean ES

Hello Elizabeth,

We are really to sorry to know that you haven't received yet your order. We can confirm that the reason is because the shipping address provided can't be found by our courier, SEUR.

We contacted you yesterday and after you provided a new shipping address, we have contacted SEUR in order to update it. In case they are not able to do in time, we will send you a free of charge order.

As we always advise to all our customers, the faster way to sort out this kind of situation is contact our customer service. You can contact us on our phone number +34 900 839 453 or by email on servicioalcliente.es@sharkninja.com. Our agents will be more than happy to support you from Monday to Friday from 9:00 a.m. to 5:00 p.m.

Hoping you receive your Shark order soon, I would like to take the opportunity to thank you for your trust in our brand.

Kind regards

SharkNinja Spain

Rated 5 out of 5 stars

Love this vacuum cleaner

Love this vacuum cleaner. Really well made and great suction. Swivel head makes cleaning much easier and it's amazingly quiet. Only negative is capacity is a bit small but don't find this a problem. Highly recommend. *****

May 9, 2022
Rated 5 out of 5 stars

Well built product with good suction

Well built product with good suction. Also bought the car pack. Seen several negative comments about it. Not sure why. It's also robust and has useful tools to get into all the difficult places in the car. Very happy with this product.

April 28, 2022
Rated 5 out of 5 stars

Love Shark

Love Shark. I already have both a corded and cordless vaccum. The kick and flip floor mop is great. The only concern is there is no off switch .

March 29, 2022
Rated 1 out of 5 stars

Amazing does everything it says it…

Amazing does everything it says it should

February 14, 2022
Shark Clean ES logo

Reply from Shark Clean ES

Dear customer,

First of all, I would like to thank you for leaving us a review on this platform that so many customers visit to get advice before making a purchase.

We see that your rating was 1 star (the lowest possible rating) and yet from your comment you seem to be happy with your product. Is there anything we can do to help you? If you have made a mistake when rating us, we would like to remind you that you can update your rating.

If you have any questions or need to contact us, our Customer Service team will be more than happy to assist you in spanish and english from Monday to Friday from 9:00 a.m. to 5:00 p.m. on the phone + 34 900 839 453 or through our email customerservice.es@sharkninja. com.

Thanks for your attention
Kind regards

SharkNinja Spain

Rated 5 out of 5 stars

Excellent

Excellent, loved all the little extras that came with Hoover. Arrived earlier than staed date, again very pleased. Only had it a few days now and am very pleased with the performance in the way it goes from hard floor to carpet.

February 10, 2022

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