SHD Medical Reviews 

286
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the medical items provided are of exceptional quality, highly affordable, and budget-friendly. People frequently appreciate the exceptionally swift delivery, secure packaging, and wonderfully smooth ordering process from start to finish. Buyers also note that customer support handles various inquiries professionally and quickly whenever assistance is required. However, some customers also noted experiencing troublesome issues with missing items, unexpected delivery delays, or receiving incorrect products. A few reviewers expressed frustration when packages failed to arrive altogether or when their online orders arrived incomplete.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently highlighting exceptionally fast and discreet... See more

Product

Customers consistently note positive experiences with product, highlighting great prices, a huge selection,... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the simple website, great value,... See more

Service

Users describe positive interactions with service, highlighting brilliant experiences, swift delivery, and... See more

Price

Clients share deep satisfaction regarding the price, noting that products are reasonably priced and among the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect. It was big and great experience. Because of some stupid automatic filling,my address was totally messed and not delivered. Only because wrong address. SHD perfectly responded to my email an... See more

Rated 5 out of 5 stars

I’ve now used SDH Medical for a second time and have been very impressed on both occasions. They consistently offer some of the cheapest prices I’ve found, and the whole ordering process runs smoo... See more

Rated 5 out of 5 stars

Great company, selling quality products at very reasonable prices. Was super quick delivery, there was a matter that needed to be addressed (on my end) and they did so quickly and professionally.

Rated 5 out of 5 stars

One of the best online medical suppliers i have used. Im so impressed with the products i buy, that i keep coming back for more. Top quality syringes and needles i havent had any issues with anything.... See more


Company details

  1. Online Marketplace

Written by the company

SHD Medical is a supplier of medical products including condoms, lube, disposable syringes and needles. Fast, discreet and free delivery on all orders. SHD Medical is a small Limited company based in Plymouth. We started the business back in 2013 on a part time basis and as the business and our interest in the field grew, it was quickly decided this was what we wanted to do, i.e supply quality products at the cheapest possible prices. In 2014 we became a Limited Company After studying the medical supply market, we noticed that the market was flooded with inferior quality products such as non medical grade syringes and gloves. We decided that this was what we wanted to concentrate on seeking out, and stocking the best products in each area, and working with the manufacturers to get these prices as low as possible for the customer. Our key success has been the relationships built up with customers, helping them find the right product at the right price.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

286 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(286)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

poor service!

poor service!

prev orders not been bad at all and reliable, recent order awful, didnt acknowledge order till i emailed, didnt ship it, paid for next day and wasnt delivered and now cant get hold of them.

go elsewhere.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Fast shipping, great price and items exactly as described. Would recommend.

February 1, 2025
Unprompted review
Rated 4 out of 5 stars

Just received my items from my first…

Just received my items from my first order and all is there and very happy. The packaging on the website does state plain packaging and discreet but my parcel came in a already used box for gloves? I found that a little unusual and abit unprofessional as it makes me feel maybe my items are not safe to use? All the items are sealed though and had no problems with delivery i was just abit disappointed regarding the packaging.

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

This is the first time I have ordered…

This is the first time I have ordered from this firm. I needed syringes for my cats insulin injections as the vet has now decided to only stock more expensive ones. I was so pleased to find them and was pleasantly surprised at the price. Delivery was quick. The only small fault I have is I was expecting an email to let me know when they had been dispatched, so it was lucky that I was in. Apart from that I will certainly be ordering again. Thank you

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Aweful customer service

Aweful customer service.

I returned an order as the size was too big. I emailed them about my intent return, returned the item and informed them that it has been shipped. I have emailed several times to ask about my refund status. I haven't heard so much as a peep from their customer service. They do not answer emails, the messages sent through their contact form or their phone. I will now take a different approach to retrieve my money.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Fault

Great price, easy website and ordering process, quick delivery, sensible delivery costs. Cannot fault! Thank you!

January 8, 2025
Unprompted review

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