Well over a year and still no goods. Refused refund as goods were unavailable etc instead suggested we select from in stock items. Emails no longer responded to. Be warned, this company is scamming... See more
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Only way to get your money back is to tell them you are going to pursue legal action. They will say they can't offer a refund due to their policy, but if you never receive your items it is breaching t... See more
Terrible company. My daughter ordered some bikinis in April 2022 for our August holiday. After a lot of automated messages and a complaint logged with the New Zealand equivalent of trading standards s... See more
Absolutely appalled by their service. Ordered from Shekou in january 2022 and now in February 2023, 13 months later, still no sign of my order. My order number and tracking number now do not exist for... See more
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Quick shipping, short jeans
Quick shipping, came in 3 days from order to delivery.
Jeans fit around the waist however we’re too short in the legs, that’s why my review is only 4 star. Otherwise, good construction.
Absolutely furious
Absolutely furious. I ordered £58 worth of clothes in January 2023 and it’s currently the end of June and they still haven’t came. I emailed them countless times and they said that because it’s preordered it takes up to 6-12 weeks. I want my clothes or my money back
Good customer service but no items
I ordered some stuff over 12 months ago and it hasn’t arrived, about 4/5 months after it hadn’t arrived a lady on the email did give me some store credit, but that item hasn’t arrived either. It’s also really sketchy that they don’t do actual refunds and only give store credit. 100000% DO NOT BUY ANYTHING FROM THIS WEBSITE
I don’t recommend
yea, i don’t recommend this store at all. They complitely fooled me… it’s been a year since i ordered and i have been harassing the customer service. I realised that i’m not gonna get my order, f shekou.
I placed an order over 18 months ago…
I placed an order over 18 months ago and have been harassing the customer service email the whole time as I never received any part of my order :(
I finally got an email back this week (18months later!?). The lady was lovely and issued me a store credit but geez was the original service horrible !!
I didn't receive the dree I ordered…
I didn't receive the dree I ordered almost a year ago and Shekou refused to give me a refund. I think this is atrocious
false advisement
The shirt was not the same as what was advised. Completely different print from what was shown online.
great with responding to emails however…
great with responding to emails however ordered a jumper, it’s been about a year and half and i still haven’t recieved it’s. I’ve chased it up multiple times. The tracking number i got didn’t work then re emailed them and everytime told it was coming and still hasn’t shown. The customer service was nice and quick however wasn’t impressed
Scam,scam,scam
Scam,scam,scam. Do not buy anything from these people. They have probably already moved on using another name to scam more people
I had to wait over a year for one item…
I had to wait over a year for one item come and i never ended up getting it so i’m not satisfied with the that and then i received my gift voucher as a refund i bought three items that were all in stock and then suddenly it turns out of the products was out of stock so i lost 15 dollars because of that and this has been such a stressful and frustrating long process i should just never bought from this company in the first place. very unreliable brand.
The order was never delivered
The order was never delivered. Last contact was on September 22 but the initial order was from March 27 2022.
No help, no refund, no clothes delivered.
I would give 0 reviews if i could
I would give 0 reviews if i could, i ordered clothes f this website october 2022 and i have yet to see them arrive may 2023, i have emailed numerous times with only automated reply bullsh+t. Please do not waste your money on this scam.
Terrible company
Terrible company. My daughter ordered some bikinis in April 2022 for our August holiday. After a lot of automated messages and a complaint logged with the New Zealand equivalent of trading standards she finally received her order (minus one pair of bikini bottoms) in March 2023. Definitely won’t be ordering here again
0 stars would be the right rating!
Wold like to give 0 stars but unfortunately not possible. Bought on the webside more than 1 year ago but have not received neither clothes or money back.
No one should never buy from this company!
SCAM DONT BUY FROM THEM
I ordered from Shekou nearly a year ago now. I got an order confirmation email but after that I didn’t receive any other emails. I chased them up a few months later asking for a refund and they totally ignored the fact I had asked for a refund and received the exact same statement as other people have in their their reviews: “ Unfortunately, our manufacturing company are facing some delays with producing some pre order items within their estimated timeframe. Our team do expect these items to be restocked within the next couple of weeks!” which in my opinion is a whole load of BS. I have just sent them another message asking for a refund but knowing them it will probably take over a month to even get a response.
It’s best to avoid buying from this place at all costs but if you do I advise paying with a credit card at least then you have a fighting chance of getting your money back.
Not true to size
poor quality
do not order
i ordered off this company 16th june 2022 it's currently 13th may 2023 and still have no clothes i just keep getting told i orderd pre order clothes that would take 6 weeks thats fine but 6 weeks is not a year
Pants never came. SCAM.
I tried to "preorder" some pants and despite CONSTANTLY bugging them, they never shipped out. They would always tell me "it's ready for shipping, we just don't have enough planes". Thankfully only lost a bit of money because I only bought 1 thing but this site is a scam.
Great quality
Postage was quick, product was a lot better quality than I was expecting.
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