Well over a year and still no goods. Refused refund as goods were unavailable etc instead suggested we select from in stock items. Emails no longer responded to. Be warned, this company is scamming... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Only way to get your money back is to tell them you are going to pursue legal action. They will say they can't offer a refund due to their policy, but if you never receive your items it is breaching t... See more
Terrible company. My daughter ordered some bikinis in April 2022 for our August holiday. After a lot of automated messages and a complaint logged with the New Zealand equivalent of trading standards s... See more
Absolutely appalled by their service. Ordered from Shekou in january 2022 and now in February 2023, 13 months later, still no sign of my order. My order number and tracking number now do not exist for... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got package after 16 months
Soooooooo I did end up getting my order after inquiring about it and they sent out a second one in good faith. I received it yesterday but ordered it back in October 2021 lolz. Order from them if you’ve got the patience to wait 16 months for your order to come in.
To get a refund: Threaten legal action!!
Only way to get your money back is to tell them you are going to pursue legal action. They will say they can't offer a refund due to their policy, but if you never receive your items it is breaching the New Zealand Consumers Guarantee Act. Call this out and tell them you will be contacting a lawyer unless they immediately issue a full refund. The store is a complete scam.
SHEKOU
SHEKOU - DO NOT BUY FROM THEM. Ordered June 2022 and still don’t have item. Refuse to send me a refund, only offering a store credit.
If I could give no stars I would
If I could give no stars I would. I ordered a bathing suit back in March 22, 2022. I have emailed this company and it takes them MONTHS to respond and it has almost been a full year since I have ordered. Their responses have been dry and automated and not helpful whatsoever. This is absolutely a scam and if you purchase from here you won’t get a refund or the product you’ve purchased. Do not buy it is a scam.
They sent the completely wrong size and…
They sent the completely wrong size and I emailed them about it over a week ago and they still haven't gotten back to me!
Ordered a medium but the size was more…
Ordered a medium but the size was more like an extra small - not fitted for real people, tried to get a refund, was open to getting a bigger size but they never responded to my email
never got my parcel or any tracking…
never got my parcel or any tracking information, contact via e-mail seems like chatting with bots
SCAM!!!DO NOT BUY FROM HERE
SCAM!!!DO NOT BUY FROM HERE. My order took 13 months to arrive, 13 MONTHS. I emailed them constantly and they took ages to reply with generic answers. -10000 stars
Scam - they don’t send you your order
My order from February 2022 has still not arrived, when I emailed them about this in September I had to wait 13 days to receive a copy and paste email about how delivery to UK can take a couple of months. An absolute scam. DO NOT BUY FROM THEM.
I orders two to sets of earings and two…
I orders two to sets of earings and two sets of a sweater set but i only recieved one set of each thing so i had a really bad experience with you guys and im very disappointed as i sent u a email and its been quite a while so im not happy with my purchase at all.
Steal your money
Ordered some items in May 2022 and never received. I keep chasing customer services for a refund but they only offer a credit note. I don’t trust them to send anything else and it’s not a return - it’s an unfulfilled order!
Avoid - they’ll steal your money and leave you with nothing!
My daughter ordered some clothes in pre…
My daughter ordered some clothes in pre order and never received anything. Useless answers from customer services Money gone. STAY AWAY from these thieves
I HAVE BEEN WAITING 7 MONTHS FOR MY ORDER
I have been waiting 7 months for my order. Their customers service is terrible and every time I have contacted them they have sent the same message back each time saying the process will take 6-12 weeks. It had been 7 months. To top this off we can’t get a refund only points to then spend in their store! STAY AWAY
Criminal behaviour
Daughter pre-ordered re-usable filmcamera's on their site. After months (initial delivery would be 6-8 weeks) she got notice that there were some delay. Each couple of months there were new excuses and she was asked to wait.
Eventually after a year of waiting we asked for restitution. First they referred to the store policy stating this is not allowed. After reading it I told them that was not true. Now I received an e-mail stating that restitution is not possible anymore as the restitution period has passed. So there are basically admitting that they personally made sure that no restitution can be given back....
International purchasers BEWARE
Nice quality but took a year to arrive… never buy from there again!
Been waiting for 9 months for my order and no one responds anymore
I would give it 0 status if it was possible. I ordered a “PRE-ORDER: Reusable 35mm Film Camera- Orange Swirls × 1” on de 16th april 2023. Today it’s 26th december and after 30,90€ after, it never arrived. I even emailed them and They told me to wait inútil SEMPTEMBER. Total scam
A SCAM DO NOT BUY
When I had placed my order I waited for half a year. Sent them a complaint email and they wrote back that the shipping duration was longer than usual. Waited for another two/three months and still haven't received my order. I wrote them another email and they wrote back that they cannot offer me a refund. Shekou is a total scam...
If only i could put zero star...
If only i could put zero star...
Its been 9 months, didnt get my order yet, Just some excuses mails without the possibility of a refund.
NEVER AGAIN!!!
Disappointed
Unfortunately, I cannot recommend this company. I never received my order. it has now been 3/4 of a year, I think I ordered around March and never saw my order. I contacted their email and wrote that I was missing a receipt and my package after 3 weeks. I was told that it was ordered sustainably so it took longer. Fair enough. I contacted them again after the 4-6 weeks and was told that some of what I had ordered was not in stock so they would split the package in two. A little month ago I wrote again as I had not seen some of the packages and have now been ignored. Unfortunately, I don't think I will see either my package or money refunded
this website is a scam
ordered a film camera from there around june, never arrived. this whole website is a scam.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








