Well over a year and still no goods. Refused refund as goods were unavailable etc instead suggested we select from in stock items. Emails no longer responded to. Be warned, this company is scamming... See more
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Only way to get your money back is to tell them you are going to pursue legal action. They will say they can't offer a refund due to their policy, but if you never receive your items it is breaching t... See more
Terrible company. My daughter ordered some bikinis in April 2022 for our August holiday. After a lot of automated messages and a complaint logged with the New Zealand equivalent of trading standards s... See more
Absolutely appalled by their service. Ordered from Shekou in january 2022 and now in February 2023, 13 months later, still no sign of my order. My order number and tracking number now do not exist for... See more
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NOPE
I have been waiting nearly 9 months for my package to arrive. They will not refund.
Customers should be aware that correspondence is awful but they are gladly putting on December sales.
So nearly 9 months and no sign of any clothes.. but refusing a refund?? Illegal surely
order not arriving
I have been waiting on my order for about 6 months now, i do not reccomend this shop at all. customer servuce does not take my complaint serious at al.
This is a total scam
This is a total scam. I ordered my daughter some clothes at the beginning of June and have not received them. I've tried to contact them countless times and just get the run around. Do not buy from these thieves.
Another scam
After one year of wait... still have no product. Their e-mail replies are probably computerized. They keep saying it is in the mail. Scam.
Never received my package
I ordered from Shekou in February 2022. I live in the Netherlands and my package is nowhere to be found. They can’t get me a refund but also won’t resend it, I won’t order from them again.
Incorrect sizing
Ordered a size xl in a pair of jeans as it was the only size left and I knew I'd be able to take them in... when they arrived the tag said 2xl but they were tiny, definitely not a size 14-16 like the website says, I'm a size 12 and could get them to zip up...
Slow shipping but good quality clothing
I orders a SINGLE pair of pants about 8…
I orders a SINGLE pair of pants about 8 months ago and it hasn’t even been sent out yet. would not recommend buying from this place if you ever want to actually receive your package
Items have not arrived +8months...
Ordered multiple items back in March 2022 that still have not arrived, receieved correspondance back in August to say items were expected to be restocked in next couple of weeks but still no sign and no further update or refund
Edit/Update: Items arrived 31st December 2022
Order never arrived and they will not respond
My daughter ordered some swimsuits in April of 2022, and we never received them. We have tried to get some kind of response, but they ignore all communication. Mistakes happen, but when they actively refuse to correct them, it's systematic theft. They need to be shut down immediately.
Order has not arrived even though it…
Order has not arrived even though it was ordered and paid for 20 weeks ago. No reply to emails the past month, refused to offer refund. Scam!!
Very good and amazing
Fraud
Fraud. Have been waiting for nine months for ordered and paid goods. The company refuses a refund and is now offering other items as compensation.
Contact NZ dispute tribunal!!! Shekou is a SCAM
Still waiting on items I ordered mid august. I emailed them and they gave me a timeframe for when it would be delivered. I calculated the max amount of time and it would be 119 days. In two weeks it will have been that long. If it is not by my doorstep on that day I am contacting NZ’s dispute tribunal to file a complaint as they are violating the Consumer Rights Act. I suggest anyone else who has been scammed to do the same!! They will not stop unless there are multiple complaints. It is literally illegal what they are doing.
Oh I wish I’d read these reviews…
Oh I wish I’d read these reviews first!!
Ordered in March, still waiting for the products. Many, many emails to Shekou later and still nothing. I’ve tried to go through my credit card company for a refund, but the store claim it’s delays due to covid so my credit company won’t refund me either as they say I have to wait for delivery. I’m stuck in a cycle and Shekou continue to lie about their deliveries. Do not give them even more of your money to join the queue of pain!! Avoid at all costs, absolute scammers.
Worth the wait
Worth the wait. V long shipping times but again, worth the wait. Will be buying more stuff and telling others
Absolutely shocking service from a…
Absolutely shocking service from a Company. I ordered items for my daughter on 3rd June for her birthday later that month. To this date, 30th Nov I still haven't received the items. They are horrendous for replying back to emails and I've now been told numerous times that items are still in the warehouse ready to ship!!!! Originally I was told they only made the items after purchase! Seriously?! How Company's can get away with this is beyond me. Latest email was to offer me a goodwill payment for what I spent. Don't imagine I'll see that money again. Please avoid this company and don't give them your money!
Still havent received my order from January!!
Bought a pair of sweatpants in January 2022, now we have almost december and I still havent received my order! I've called and e-mailed to the customer service almost ten times. Most of the time they are quite quick with responding but they always come up with an excuse and when I asked where exactly my parcel is, the answer was always differet. Sometimes still in factory, sometimes they told me its already on the plane, etc. Quite sure that this company is a scam and they hire people only to respond to customer complaints with stupid explanation without answering their questions or coming up with solutions! WIll never buy again from this company and I dont recommend anyone this company! Rather buy somewhere else and pay a few bucks more but at least you can be sure that you will receive the parcel you paid for.
I never got my package
I never got my package, it wasn’t even shipped. It’s been 5 months.
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