Shekouwoman Reviews 

1,300
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Well over a year and still no goods. Refused refund as goods were unavailable etc instead suggested we select from in stock items. Emails no longer responded to. Be warned, this company is scamming... See more

Rated 1 out of 5 stars

Only way to get your money back is to tell them you are going to pursue legal action. They will say they can't offer a refund due to their policy, but if you never receive your items it is breaching t... See more

Rated 1 out of 5 stars

Terrible company. My daughter ordered some bikinis in April 2022 for our August holiday. After a lot of automated messages and a complaint logged with the New Zealand equivalent of trading standards s... See more

Rated 1 out of 5 stars

Absolutely appalled by their service. Ordered from Shekou in january 2022 and now in February 2023, 13 months later, still no sign of my order. My order number and tracking number now do not exist for... See more

Company details


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(1,300)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NOPE

I have been waiting nearly 9 months for my package to arrive. They will not refund.

Customers should be aware that correspondence is awful but they are gladly putting on December sales.

So nearly 9 months and no sign of any clothes.. but refusing a refund?? Illegal surely

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

order not arriving

I have been waiting on my order for about 6 months now, i do not reccomend this shop at all. customer servuce does not take my complaint serious at al.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam. I ordered my daughter some clothes at the beginning of June and have not received them. I've tried to contact them countless times and just get the run around. Do not buy from these thieves.

December 13, 2022
Unprompted review
Rated 1 out of 5 stars

Another scam

After one year of wait... still have no product. Their e-mail replies are probably computerized. They keep saying it is in the mail. Scam.

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

Never received my package

I ordered from Shekou in February 2022. I live in the Netherlands and my package is nowhere to be found. They can’t get me a refund but also won’t resend it, I won’t order from them again.

December 10, 2022
Unprompted review
Rated 1 out of 5 stars

Incorrect sizing

Ordered a size xl in a pair of jeans as it was the only size left and I knew I'd be able to take them in... when they arrived the tag said 2xl but they were tiny, definitely not a size 14-16 like the website says, I'm a size 12 and could get them to zip up...

December 1, 2022
Rated 1 out of 5 stars

Items have not arrived +8months...

Ordered multiple items back in March 2022 that still have not arrived, receieved correspondance back in August to say items were expected to be restocked in next couple of weeks but still no sign and no further update or refund

Edit/Update: Items arrived 31st December 2022

December 5, 2022
Unprompted review
Rated 1 out of 5 stars

Order never arrived and they will not respond

My daughter ordered some swimsuits in April of 2022, and we never received them. We have tried to get some kind of response, but they ignore all communication. Mistakes happen, but when they actively refuse to correct them, it's systematic theft. They need to be shut down immediately.

December 2, 2022
Unprompted review
Rated 1 out of 5 stars

Fraud

Fraud. Have been waiting for nine months for ordered and paid goods. The company refuses a refund and is now offering other items as compensation.

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

Contact NZ dispute tribunal!!! Shekou is a SCAM

Still waiting on items I ordered mid august. I emailed them and they gave me a timeframe for when it would be delivered. I calculated the max amount of time and it would be 119 days. In two weeks it will have been that long. If it is not by my doorstep on that day I am contacting NZ’s dispute tribunal to file a complaint as they are violating the Consumer Rights Act. I suggest anyone else who has been scammed to do the same!! They will not stop unless there are multiple complaints. It is literally illegal what they are doing.

August 21, 2022
Unprompted review
Rated 1 out of 5 stars

Oh I wish I’d read these reviews…

Oh I wish I’d read these reviews first!!
Ordered in March, still waiting for the products. Many, many emails to Shekou later and still nothing. I’ve tried to go through my credit card company for a refund, but the store claim it’s delays due to covid so my credit company won’t refund me either as they say I have to wait for delivery. I’m stuck in a cycle and Shekou continue to lie about their deliveries. Do not give them even more of your money to join the queue of pain!! Avoid at all costs, absolute scammers.

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Worth the wait

Worth the wait. V long shipping times but again, worth the wait. Will be buying more stuff and telling others

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service from a…

Absolutely shocking service from a Company. I ordered items for my daughter on 3rd June for her birthday later that month. To this date, 30th Nov I still haven't received the items. They are horrendous for replying back to emails and I've now been told numerous times that items are still in the warehouse ready to ship!!!! Originally I was told they only made the items after purchase! Seriously?! How Company's can get away with this is beyond me. Latest email was to offer me a goodwill payment for what I spent. Don't imagine I'll see that money again. Please avoid this company and don't give them your money!

November 30, 2022
Unprompted review
Rated 1 out of 5 stars

Still havent received my order from January!!

Bought a pair of sweatpants in January 2022, now we have almost december and I still havent received my order! I've called and e-mailed to the customer service almost ten times. Most of the time they are quite quick with responding but they always come up with an excuse and when I asked where exactly my parcel is, the answer was always differet. Sometimes still in factory, sometimes they told me its already on the plane, etc. Quite sure that this company is a scam and they hire people only to respond to customer complaints with stupid explanation without answering their questions or coming up with solutions! WIll never buy again from this company and I dont recommend anyone this company! Rather buy somewhere else and pay a few bucks more but at least you can be sure that you will receive the parcel you paid for.

November 29, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look