Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
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Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Austin was really helpful on the phone
Austin was really helpful on the phone, and managed to help me resolve my query.
November 9, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon Tom
Thank you for the 5* review regarding your experience.
We are very pleased to hear you are happy with Austin's service. Our customer experience team are dedicated to ensuring we provide a quick, efficient and organized service!
Your feedback will also be passed on, and we look forward to speaking with you in the future.
Many thanks,
Dawn @ Shell Energy Team
As a consultant acting for the…
As a consultant acting for the customer, we got torn between an issue between Shell and AvantiGas which was not going anywhere despite readings showing the invoice was excessive by a long way. Thanks to Jonathan Waldron for being persistent and keeping me updated, the experience was alot more positive then it could have been and he has managed to get a resolution at last with AvantiGas. The customer service from Shell is fantastic and I can not recommend it any higher then I can because despite a long drawn saga, I knew I had someone I could count on. Thank you Jonathan :)
November 9, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Hello Lola
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Dawn @shell energy team
Excellent Service
Once I was speaking with the correct department, my query was resolved almost immediately. Other utility companies could certainly learn a lot about customer service from Shell.
September 22, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many Thanks
Dawn Rice @ Shell Energy
Really prompt in returning the…
Really prompt in returning the information I requested thank you
September 22, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Austin and we look forward to speaking with you in the future.
Many Thanks
Dawn Rice @ Shell Energy
Dawn is an excellent account manager
We have been working with Dawn as our Account Manager now for a number of months. We manage a large portfolio of meters so are used to dealing with energy suppliers on a regular basis and Dawn has been one of the best we have ever had. No issue is too small for her to resolve and she does it in a friendly, helpful, accurate and timely manner at all times!
September 22, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Dawn and we look forward to speaking with you in the future.
Best experience
Barbara has been incredible help to me and really patient highly recommend her
September 14, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
Many Thanks
Lisa Neale @ Shell Energy
Very helpful customer support
Very helpful customer support from the Shell Account Manager correcting the historic position of the account following the transfer to Shell from a failed 3rd party supplier. Minimal input and effort required from our side to rectify the account.
September 14, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Many Thanks
Lisa @ Shell Energy
Great assistance from Steffan
Great assistance from Steffan. Very happy with the prompt help provided.
September 13, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning Miriam
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Steffan and we look forward to speaking with you in the future.
Many Thanks
Lisa Neale @ Shell Energy
CONTRACT RENEWAL
My query was dealt with in a very friendly, knowledgeable and efficient manner,
September 8, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon David,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Many Thanks
Cody @ Shell Energy UK
Just had a lovely call with a customer…
Just had a lovely call with a customer service guy - Jonathan Waldron - who was friendly and efficient and handled my issue without any issues.
September 8, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Afternoon David,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Jonathan and we look forward to speaking with you in the future.
Cody @ Shell Energy UK
Contract
We had a contract which had been agreed several months ago but we were being charged out of contract rates. The contract was looked at straightaway and the situation resolved very quickly.
This was more than we could have hoped for especially in the current climate.
August 5, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon Lesley,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Cody @ Shell Energy UK
Portal issues
Setting up new clients onto the website,initially it went OK but I couldn't see historical invoices. Emailed the contact us team who replied really quickly. While they investigated the portal they sent me all the invoices I needed. As soon as the fix was in place I was updated. Saved me lots of time in the end. Big Thankyou to Austin for sorting.
August 11, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Thank you for your positive feedback. We are so pleased to hear that Austin was able to help with Portal Query.
Thank you, Angela. Just email contactus@shellenergy.co.uk if you need anything else.
5* Service
Easy to use portal and always quick with responses to queries, whether through standard inbox or Cody who looks after our larger clients!
August 10, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Thank you for your positive feedback. We are so pleased to hear that Cody was able to help with Portal Query.
Thank you, Paul. Just email contactus@shellenergy.co.uk if you need anything else.
Cody Vance is the best customer service…
Cody Vance is the best customer service employee ever!!! Handles all my queries timely and effectively and its an absolute pleasure working with her! Couldn't ask for anyone better to handle my accounts.
August 4, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Cody and we look forward to speaking with you in the future.
Many Thanks
Lisa @ Shell Energy
Person i spoke to was extremely helpful…
Person i spoke to was extremely helpful and was able to sort out my problem and offer me solutions to help in the future
August 3, 2022
Reply from Shell Energy for Business Customers
Good Morning
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Lisa @ Shell Energy UK
Improving after a shaky start
After a shaky start, things are improving month on month.
The account manager is addressing our concerns in a timely manner and also providing very supportive communications.
The only way is up :-)
August 2, 2022
Reply from Shell Energy for Business Customers
Good Afternoon Paul,
Thank you for your review regarding your experience.
We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Cody and we look forward to speaking with you in the future.
Many Thanks
Lisa @ Shell Energy
Shell business team
Shell business team, are very cooperative and helpful, much appreciate their sincere support and assistance.
April 1, 2022
Reply from Shell Energy for Business Customers
Good Afternoon Beshoy Ghail
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Lisa @ Shell Energy UK
Amazing efficient customer service
I have to say that Shell customer service is second to none, some of the major industries could take a leaf out of their book. For once it has been a pleasure dealing with a company with such efficient personnel.
March 7, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning June,
Thank you for the 5* review regarding your experience.
We are very pleased to hear you are happy with our service. Our Customer Experience Team are dedicated to ensuring we provide a quick, efficient and organised service!
Your feedback will also be passed on, and we look forward to speaking with you in the future.
Many thanks,
David @ Shell Energy UK
Excellent customer service
I spoke to a customer advisor named Barbra this morning. She was so helpful and helped to resolve my problem quickly and efficiently. It’s a shame there are not many people like her working in these roles.
March 7, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning B Patel,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto Barbara and we look forward to speaking with you in the future.
David @ Shell Energy UK
Steffan was great!!!!
I spoke to Steffan he went above and beyond for me to give me the information i need.
he is a invaluable member of the team.
would totally recommend him for customer satisfaction.
i was really impressed with him.
March 4, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Good afternoon Dan,
Thank you for leaving us a review!
We are very pleased to hear you are impressed with Steffan's service. Our customer experience team are always aiming to provide the best service possible.
Your feedback will also be passed on, and we look forward to speaking with you in the future.
Many thanks,
Cody @ Shell Energy UK
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