Excellent customer service manager Dawn who helped us move our son with autism from the business rate due to his supported living charity no longer leasing his flat. His standing charge was huge as ch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent help when calling however I would suggest your billing is clearer as I received nine (9) separate credit/bills which confuses every. Fortunately this time I did receive an email confirming e... See more
Company replied
Thank you Lisa Neale, you are always so helpful and provide me with first class customer service. Nothing feels too much when I need assistance. Your colleagues also are very helpful like Steffan, Aus... See more
Company replied
A pre contract setup call to make sure before our energy switched all the details were correct, nice to receive as previous supplier could not have made so many mistakes, useless throughout contract... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Gas Company
- Green Energy Supplier
About Shell Energy for Business Customers
Written by the company
THANK YOU FOR TAKING THE TIME TO WRITE A REVIEW
Your feedback is important to us. We learn from your comments and use them to develop our products and improve our service.
GET IN TOUCH
If you have an outstanding concern and need a quick response, the fastest way to do so is to contact our team directly at SEUKL-resolutions@shell.com. The team can resolve most queries or issues very quickly. If you add 'TRUSTPILOT' to the subject line of your email we can identify it and jump it to the front of the queue.
A BETTER ENERGY FUTURE
At Shell Energy, we offer a simple and reliable solution for managing your energy costs and planning your sustainability roadmap. We supply 100% renewable electricity as standard, gas and bespoke cleaner energy options to businesses across the UK.
Switch energy supplier to keep your business powered with energy solutions which benefit your business and the planet.
Contact our team to find out more.
ARE YOU A HOME ENERGY CUSTOMER?
Visit the Shell Energy for Home Customers page to leave a review.
The Shell Energy Team
100% RENEWABLE ELECTRICTY AS STANDARD
When you purchase renewable electricity from us, we match 100% of your electricity with Renewable Energy Guarantees of Origin (REGOs).
Find out more at https://uk.shellenergy.com/renewables
Contact info
Shell Energy UK Limited, Elder House, 586-592 Elder Gate , MK9 1LR, Milton Keynes , United Kingdom
- 0330 088 2679
- SEUKL-resolutions@shell.com
- shellenergy.co.uk/business
4.7
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
no online account
we thought our account was arranged with an online portal where we could access information, invoices, update details etc. I had to request our first invoice and only then had been informed that our account had no online access, which is not what we had thought we had agreed to
February 18, 2022
Reply from Shell Energy for Business Customers
Good afternoon Rebecca,
We are sorry to read your update here. Our portal went live today! If you haven't received an email from us yet regarding this, I have requested for you to be added in the next communication. Keep an eye on your junk folder also and hopefully we can get you set up shortly.
Kind regards,
Cody @ Shell Energy UK
Excellent
Excellent, thorough and patient explanation of my query. Name is Vernon. I was very confused, could not have helped more. Had to repeat himself but nothing too much trouble.
February 17, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Hi Debra,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to our team.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
David @ Shell Energy UK
Excellent service from Barbara
February 14, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Hi Michael,
Thank you for your review, it’s great to hear we have excelled in our service to customers and your feedback will be passed on to Barbara.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
David @ Shell Energy UK
awful customer service
awful customer service, nightmare to deal with. Refuse to give contract details, despite authority to handle accounts. Email requests are never responded to affectively, never mind adequately. Requests simply are not even read correctly, responds consist of reference numbers with no allocation to request. Random numbers help no one.
February 10, 2022
Reply from Shell Energy for Business Customers
Good afternoon,
We are sorry to read your update here. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. If I could ask you to reply to my email or email feedback@shellenergy.co.uk with details of the account, including company name, MPAN and the postcode that you are referring to, we can look into this for you.
Many thanks,
Cody @ Shell Energy UK
Awful
Terrible communication from the beginning. Our company went bust so we were automatically transferred to Shell and placed on extortionate rates. Worse still no communication or warning until a bill for over 10x what we had been paying. We were advised originally that we had to stay with Shell then we we asked for a call and quote for a lower rate but it never came. Eventually an apology came for not getting back to us but in the mean time our bill had risen further. We are a registered charity and this bill could close us for good.
February 7, 2022
Reply from Shell Energy for Business Customers
Hello Kev,
I am sorry to hear you have experienced problems trying to resolve an issue. If you could email through details of your issue - along with your company name, account number or MPAN/MPRN to resolutions@shellenergy.co.uk we can look into this for you.
Many thanks,
Karina @ Shell Energy UK
Lisa Neale @ Shell is a pleasure to…
Lisa Neale @ Shell is a pleasure to work with.
Any questions are always answered promptly, she has great communication and is always keeping us up to date. Her overall account management is amazing as i find that Lisa is diligent with her work/customer accounts.
February 2, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Afternoon Louise,
Thank you for the 5* review regarding your experience.
We are very pleased to hear you are happy with Lisa's service. Our customer experience team are dedicated to ensuring we provide a quick, efficient and organised service!
Your feedback will also be passed on, and we look forward to speaking with you in the future.
Many thanks,
Cody @ Shell Energy UK
Out of all the energy suppliers i have…
Out of all the energy suppliers i have used over the years, for customer service Shell Energy is by far the best.
They always answer telephone and answer emails promptly.
Bills are clear and very easy to understand.
February 1, 2022
Unprompted review
Reply from Shell Energy for Business Customers
Afternoon Nigel,
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing. Our customer experience team are dedicated to acknowledging our customers’ requirements, and we are always happy to help!
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us!
Cody @ Shell Energy UK
Excellent Customer Service
I dealt with Lisa Neale, she was extremely knowledgeable, committed to complete a number of actions within a prescribed timescale. She did as she said she would.
January 30, 2022
Reply from Shell Energy for Business Customers
Hi Andrew
Thank you so much for taking the time to write the review, it’s always nice to know we have excelled in our service to customers.
Here at Shell Energy UK we are very passionate regarding customer service and we are very happy to hear we have got it right.
Many Thanks
Lisa
Awful customer service
Slow communication over renewal contract pricing and then wanted a huge security deposit even though payments taken by DD and had never been missed. Account management ridiculously poor and has cost me double in out of contract fees.
September 6, 2021
Reply from Shell Energy for Business Customers
Good morning,
Thank you for writing us a review.
Thanks for highlighting this to us. We'd like to help. In order to access your account, please send an email to me at resolutions@shellenergy.co.uk with your company name, account number or MPAN/MPRN, along with details of the issue and I can then get this matter investigated for you.
Kind regards,
Cody @ Shell Energy UK
Service that is worse than abysmal
Wish I could give -5*. Nothing but a complete shambles since day 1. I had hoped that being part of Shell group would mean a professional service. How wrong could I have been. Oh well stuck with them for 2 years!!!
August 12, 2021
Reply from Shell Energy for Business Customers
Good Morning David,
No one likes poor customer service and what you describe is a standard of service we do not tolerate here at Shell Energy. In order to help with your query, please send an email to us at resolutions@shellenergy.co.uk with your company name, account number or MPAN/MPRN. With these details, I can investigate for you.
Many thanks, David.
Excessive non-Usage Charges (higher than usage!)
We were not the original Shell Enegy Clients - we are landlords; our tenant was the client, and they went into voluntary CVA whilst still operating as a national business entity, leaving us with liabilities.
We maintained the electrical supply as we needed the electrically operated entrance security doors to be working to gain access.
We are being charged EXCESSIVE and EXHORBITANT daily fixed charges and DUoS charges, despite our useage being minimal! These costs are TENS (+) of times the multiple of our usage costs.
We have suggested that we WILL PAY for all electricity we use and a SENSIBLE and REALISTIC fixed and DUos cost that is LOWER than / SIMILAR to the cost of our actual usage costs.
We get legal threateaning letters, and have now approached the Energy Ombudsman.
August 12, 2021
Unprompted review
Reply from Shell Energy for Business Customers
Good Morning,
We are sorry to read your update here. Please rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. If I could ask you to email resolutions@shellenergy.co.uk with details of your account including company name, account number or MPAN/MPRN, we can look into this for you.
Many thanks, David.
Bad customer service and billing system
The billing system is not clear, they will issue you an invoice for one amount and take from DD another amount, without explanation.
Customer service takes weeks to get back to you via email, on the phone the wait is over 40 min. I have been trying to get my billing explained and changed for over 6 months and still no one takes responsibility or are wiling to help.
July 20, 2021
Reply from Shell Energy for Business Customers
Dear Luana,
We do apologise for any inconvenience caused to you. In order to access your account, if you could please send your company name, account number or MPAN/MPRN to us at resolutions@shellenergy.co.uk, we will look into this for you straight away. Thank you.
Karina, Shell Energy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.