The company responded very quickly (within hours ), to a technical query that was probably somewhat left field and outside the published specifications. The response was excellent and provided some go... See more
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See what reviewers are saying
Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... See more
Company replied
The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... See more
Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... See more
3.5
Average
86 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Excellent customer service! Quick reply with concise and easy to understand solution. Great hardware plus not too difficult to integrate into Visual Basic.
February 8, 2024
Unprompted review
Prompt friendly response…
Prompt friendly response when I contacted them about wiring the Shelly 1PM mini. Answered my query well. Yehuda from customer support was very knowledgeable.
February 1, 2024
Unprompted review
Shellystore ... simply brilliant! 😀
Shellystore are very good and easy to use with home automations and their customer support is great, responsive and resolve issues, if any, in no time.
Thank you very much 😊
Have a Very Merry Christmas! 🎅
December 5, 2023
Unprompted review
Really fast response and really helpful…
Really fast response and really helpful at resolving my query.
December 5, 2023
Unprompted review
Fast response
Fast response, intelligent thought out answers. Very helpful.
Thanks to Yehuda
November 30, 2023
Unprompted review
Never had i ever seen such a bad / Crap…
Never had i ever seen such a bad / Crap company and Product When i purchased Shelly EM unit i searched Shelly and was taken to the Europe site, i purchased the Shelly product and then realised it was being shipped from Bulgaria and took 10 days to get here. So Angry !!
Then it does not work at all !! so contacted customer support and they are telling me to contact the manufacturer (Shelly) for support, when i am talking to Shelly Store UK ?
November 21, 2023
Unprompted review
Reply from Shellystore
Hi David,
As explained to you, you have not purchased your device from our store, but rather from another site. We are an independent reseller of Shelly products, and we obviously cannot remedy an issue you have with a device that we did not manufacture, create, or even sell to you.
We would be more than happy to help you with any pre-sales advice, or support with any product you’ve purchased from our store.
The Shelly Store UK team
Excellent and very prompt service
Excellent and very prompt service, with reliable products.
November 20, 2023
Unprompted review
Speedy delivery and excellent customer…
Speedy delivery and excellent customer service. The Shelly 1 that arrived was faulty. After making contact with customer service, they quickly resolved the issue. Highly recommended.
November 10, 2023
Unprompted review
First class support
November 9, 2023
Unprompted review
Thanks for the prompt and informative…
Thanks for the prompt and informative response.
November 6, 2023
Unprompted review
Excellent support service
The support team was very help and provided a prompt response and solution to the problem. Excellent service.
October 23, 2023
Unprompted review
Amazing service
Amazing service, accurate replies. I really have confidence going forward with all their products. Thanks
September 4, 2023
Unprompted review
Had a small problem which they sorted…
Had a small problem which they sorted out with no hesitation
August 24, 2023
Unprompted review
Excellent customer service
Excellent customer service
I had questions about a product ahead of purchase and the team responded promptly and followed up with the manufacturer to find the information I needed.
August 21, 2023
Unprompted review
Shelly Plus 2PM Relays for Roller Shutters
Very good products that are limitless in their application. Backed up with very good knowledgeable support & quick response time.
The Shelly app is really good with the amount of control it gives you to tweak the product you're using.
I used two Shelly Plus 2PM relays to control my garage roller shutters from my iPhone. I can use either Wi-Fi or Bluetooth, it even shows you the position of the shutters and the power consumption when running.
Very impressed!
June 22, 2023
Unprompted review
Reply from Shellystore
Thank you for your great review. The Shelly Plus 2PM is indeed a revolutionary device, making your roller shutters smarter than ever before. We look forward to supplying you with more devices in the future!
Shelly Store UK
Great customer service
Impressed with this company, especially the customer service.They helped advise which products I would need to automate a garden room light.
Upon delivery I had a number of probably basic questions, but the team made the effort to respond to my messages and I now have exactly what I wanted. Likely to buy more shelly devices in the future.
June 20, 2023
Unprompted review
Reply from Shellystore
Hi Dan,
Thank you for your kind words. Looking forward to supplying you in the future with more amazing devices!
Shelly Store UK
As the saying goes buy cheap buy twice
As the saying goes buy cheap buy twice. I've replaced most of my tuya devices with these now as they are so much more reliable.
When I had an issue with one customer service was very quick and promptly resolved it.
Very pleased.
June 5, 2023
Unprompted review
Very helpful and swift to respond as…
Very helpful and swift to respond as always!
May 31, 2023
Unprompted review
I have to admit Shellystore UK have got…
I have to admit Shellystore UK have got a fantastic customer service team, very quick to respond and resolve any issues.
April 26, 2023
Unprompted review
Reply from Shellystore
Thank you for your kind words, Jimmy!
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