The company responded very quickly (within hours ), to a technical query that was probably somewhat left field and outside the published specifications. The response was excellent and provided some go... See more
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Purchased Shelly 2pm gen 4 from Amazon. Unit worked fine for 1 month and then failed. I contacted Shelly directly for support who were not interested because the unit wasn’t purchased directly from th... See more
Company replied
The dimmers are excellent, but last year there were some old stock floating around with old firmware - so old that it would not automatically update. (Pending connection in the app - you may have se... See more
Needed help choosing the right Shelly device for heating and water. I had zero clue. Customer service provided excellent relevant information with options. Good knowledge of products and unrivalled sk... See more
3.5
Average
86 reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
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Poor service
Poor service. Send damaged goods and then blame you for the damage. You are better off going elsewhere.
July 15, 2021
Unprompted review
Helpful, quick delivery.
As the previous reviewer I did not receive a confirmation email, but I emailed and got the information required. Order was delivered quickly and well packaged. I ordered 10 Shelly 1s and a Shelly dimmer, one Shelly failed to work, I contacted Shellystore, carried out fault finding, determined the unit was faulty and a replacement was sent out. Other than the not receiving an automated invoice I have had no issues with Shellystore and will be using them in the future when I expand my home automation.
April 9, 2021
Unprompted review
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