ShelterLogic Reviews 

Kelly Gustaffson was my rep who helped me in all the back & forth on selecting the right tent. She made the experience easy which requires that "little something extra" when it's all virtual.

Pros: Customer support was great! Readily helped with questions regarding instructions and getting correct floor kit.
Cons: Directions were hard to interpret in some areas, especially which pilot holes to use for connecting pieces, specifically in framing above door. Also, some painted part numbers were smeared or difficult to find. Eventually, we were able to locate all the pieces. Despite making sure things were square, had an alignment problem (about 1/2 inch) on left front which we believe was a result of missing pilot hole in framing above door.

The representative was very professional. I received quick and efficient responses to my emails.

I purchased a shelter logic Arrow shed, 10 x14.
It was the worst experience ever trying to assemble. The predrilled holes don't line up, the panels don't line up. The doors do not close properly; they will either close properly at the top or the bottom but not both.
The roof started to give out during the first winter with minimal snow on it as I use a roof rake on it to remove the snow. I had a "spacemaker" metal shed for over 60 years and it was still in better condition after all those years than this Arrow after only 9 months.

Service was very prompt with response. Placing the order was quick and operator was very cordial.

Were given 2 for our farm and both shredded not worth the money 1 after one season and the other a half season later save your money and build something proper to long for assembly double their specs vague reply from manufacturer with no real customer service interaction or direction

The rep was very informative on our item we needed.

worked with Kim Nelson, and she was one of the Best representatives I have dealt with in a long time. Very Polite and nice and professional. Truly an asset to your company. She worked to find me an excellent deal on the product I was interested in...Thank You and Thank You Kim !

We purchased a shed from shelter logic on a Friday and received confirmation with order # and invoice #. Said once it’s shipped they would send us tracking number.
When I access my account on shelter logic and click on my orders it takes me to the homepage to shop and does nothing?! I tried chatting with an expert, none was available and said to leave a message. I have left two messages. I sent three emails and I finally got one that said your item has already shipped it is being handled by ABF and will call you before delivery. With some numbers that are not tracking numbers and none of them work on anything. I have tried calling several times to get a different language response and to leave a message because no one is available to help me. People get scammed by big companies often and to not be able to access or get anyone to talk to you, makes you feel Ike you are being scammed. Don’t waste your time fooling with this company. Go buy what you are searching for from somewhere else even if you do have to pay a little extra. Because it’s not worth the headache.

Does not stand by their product and does not honor warranty period.

My Shelter Logic is a little over 1.5 years now and one panel started to disintegrate literally. You could see the different panels that make up the shelter and one was absolutely different from the rest, it was a coarser weave, different colour and when it started to tear it was like paper.
The fine folks at ShelterLogic kindly told me the warranty was expired but they could sell me another cover. So they can use defective materials and hope they can get a year out of it and get away with it.
I am terribly disappointed with the product and the company. No more for me.

Almost 3 years ago I purchased the 12x12 corral shelter. I was not able to get the side/back enclosure with it, as they were back ordered at the time. I was very skeptical if it would hold up on the Eastern Plains of Colorado. We get high winds consistently, heavy snow loads, large hail, etc., and absolutely NO wind protection. Followed the easy instructions, everything is made a good quality material. Three years later it's still standing and hasn't faded a bit. I have one small area that is thinning, but beyond that We couldn't have asked for a better shelter. We lease property, so building a permanent shelter is not feasible. We have now purchased 4 of these shelters and recommend them to EVERYONE looking for a temp, but solid shelter. As I mentioned, the side/back enclosures were back ordered when we first purchased, but we used heavy duty tarps, and haven't had a single issue! These are the BEST shelters! I can easily order parts, or a new cover if need be! If you follow the instructions, and ensure they are anchored properly, you will NOT be disappointed! I purchased mine through Amazon, and Tractor Supply. Will be purchasing more in the future.

We recently bought a garage shelter in September/2025. Had it up for not even 3 months and canopy all ripped in half. I contacted them and they would not replace the canopy! No hurricane happened here and they said due to weather conditions they would not cover warranty? Never again will I buy from them as paid over $540.00 and discourage others as well. Would put the pictures of the damage but doesn’t allow me this option. But I did send photos to the company as they say it has a 1 year warranty but they don’t stand behind it. Today is January 19/2026 and I called weeks ago as supposedly customer satisfaction is important to this company? Still no call back as I was told a supervisor would call me? If I could give no stars I would. Today is January 20/2026 finally got a email that they will replace cover and ends free of charge. Now this is customer satisfaction. Thank-you! Shelter Logic.

I purchased the 13’x20’x10’ structure September of 2024, it made it about three months past the warranty period before the “ripstop” tarp split the entire length right down the center of the roof leaving everything exposed to an unusually snowy Wisconsin winter. Now I have to wait two weeks for a $400 replacement cover while my belongings sit out in the elements. Mind you I live in the city so we’re fairly protected from the wind, plus it was protected to the south and west by my shed and a large, thick conifer. Unless you don’t intend to rely on this structure for more than a year or you’re belongings are ok being inundated for a few weeks while you wait for a replacement, I can’t recommend a different solution more.

Sofiane Boudissa, Sales & Customer Service Representative, sent us a zipper part for free more than year after we bought our shelter.

My sales rep shipped my order on-time as promised. Unfortunately, the Shipper lost the shipment. Even though it was not ShelterLogic's error Alexa Reynolds in ShelterLogic Customer Service went above and beyond in making it right. I felt valued as a customer and will gladly order from them again with confidence.

Stay away from the Shelterlogic 'garage in a box' product.
The frame is ok, but the tarp is pure rubbish.
I had to buy two tarps within a period of less than 3 years.
Customer service rejected my warranty request.
Their feedback was : '….this is our standard temporary fabric with a limited 1 year warranty'
So the tarp that comes with the shelter in the box is 'temporary'
This is nowhere mentioned, misleading you as a customer.
In this way Shelterlogic tries to stay competitive from a pricing perspective.
Buy another product is my advice.

Update 30.07.2025 :
Shelterlogic reviewed my warranty request and decided to honor it and they did send me a new basic tarp.

Alexa Reynold was excellent. She was thorough and made sure I was ordering the correct replacement parts for my Rio beach cart. She was pleasant and professional. I asked her for the survey form because I wanted to make certain I could recognize how great she was (and is).

Anthony went the "extra mile" to solve my problem and produce a very satisfying resolution! Within 24 hours after contacting him, he researched my product and found the right tires for my Rio Wonder Wheeler Ultra beach cart. He contacted me and we were able to order the correct tires and at a very reasonable price. He was polite, professional and focused on solving my problem and he followed up all within 24 hours. A first rate customer service guy you should be proud of