I am still receiving emails about removing my review yet I have not received my money back and the only way I will get my money is if I give them a 5 star review… I will not remove review until I rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Edited to update: Having raised this matter of concern, colleagues from the company have quickly and professionally dealt with this matter. This company have been taking money to the value of 102... See more
Company replied
I got nice experience from this company especially in the customer service. They were very quick in their response and they show concern to their clients. They helped me in my concern I encountered in... See more
Great support from Declan, I do really appreciate him Shopping on your site is complicated for me. I am waiting for a refund in the next 7 working days. I paid £9.99 for a projector and expect a r... See more
4.0
Great
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jeremy is a nice person
I was scammed and some how ended with a subscription from Shinyjewel.store by mistake and when I explained my situation Jeremy was very understanding and I'm waiting on my refund as I write this. Thank you Jeremy
April 21, 2025
Unprompted review
Bob is in touch and helping to resolve…
Bob is in touch and helping to resolve the issue.”, “Helpful Support”, “Issue is being handled well”
April 21, 2025
Unprompted review
Thankyou so much harry to help me and…
Thankyou so much harry to help me and solve me my big problem thank you so much .
April 15, 2025
Unprompted review
Didn't realise I'd signed up to a…
Didn't realise I'd signed up to a subscription service.
Needed to make sure it would be cancelled. Used chat function and was sorted out in a few minutes
April 14, 2025
Unprompted review
Thank you thank you
April 12, 2025
Unprompted review
Very polite young lady
Very polite young lady. Actioned what I wanted straight away
April 1, 2025
Unprompted review
My experience was very good my shein…
My experience was very good my shein delivery was really quick the company is doing really well in has quick delivery
March 29, 2025
Unprompted review
Good job Paula !!!
March 27, 2025
Unprompted review
The company is quick to process my…
The company is quick to process my cancellation request which is really helpful for my part.
March 21, 2025
Unprompted review
Great communication
Great communication! Quick response and support!
February 13, 2025
Unprompted review
It was great and Diamond is…
It was great and Diamond from Escalation Team is approachable and kind.
January 19, 2025
Unprompted review
Thanks for the help emerald
January 25, 2025
Unprompted review
Great communication with all staff
Great communication with all staff. I received all the necessary information in a short time. Good service!
January 20, 2025
Unprompted review
The problem has been solved
January 6, 2025
Unprompted review
Support very helpful...Sama was very…
Support very helpful...Sama was very helpful
December 27, 2024
Unprompted review
Thank you
The response and understanding was great in regards to my situation.
December 17, 2024
Unprompted review
I ordered a pallet of mystery boxes…
I ordered a pallet of mystery boxes from Amazon from them. They took the money from my bank account. No word since December 5th 2024. Phone number is not working. Total SCAM
December 5, 2024
Unprompted review
Reply from Shinyjewel
Dear Jon,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@shinyjewel.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
The agents were kind and hethe agents were kind and helpfull lpfull
The agents were kind and helpfull. The products they sell is one of a kind
December 12, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.